The showroom is dark and uninviting, but the staff are pleasant and friendly and I enjoyed talking to them. However, I had to refuse to accept the initial cleaning of my antique lamp and asked that they do it, again. The second cleaning was satisfactory, and so was the rewiring and replating.
I had brought in an inexpensive, brand new shade that I didn't particularly like but the measurements were correct. I left the shade as a guideline for ordering my new shade. I have the invoice for it and the date I purchased it, and that is in their file.
It took several weeks for the new shade to arrive, and it was way too short. I was told that it was too expensive to reorder that particular shade again, that the company would make them order two, not just one. I found that odd since they had successfully ordered just one, and it was too short. But rather than insist on what I wanted, I ordered a very beautiful shade from another manufacturer. When that one came in, the inside fitting of the shade was totally incorrect and the socket stuck way up above the top of the shade!
There was no mention of researching the type of fitting required for my particular lamp, remeasuring properly and ordering a shade that would fit. Instead, they said they could paint the socket to match the shade and it wouldn't be too noticeable!
I wouldn't accept such sloppiness, and I was told that they had given 120% to helping me! In addition, the shade I had brought in for correct measurement is lost in the backroom somewhere. Even though it's their mistake for losing my shade, I was denied reimbursement or taking that amount off my bill.
It was very expensive to have this lamp cleaned, rewired and replated, and it still doesn't have a shade. Customer service is so bad that I couldn't wait to pay, grab my lamp and get out of there! read more