Apple hill review
Would give apple hill 0 stars if I could! My family usually loves to build up others and their businesses, so this was very difficult to write. We sent our young daughter to Apple Hill and trusted the staff with our baby girl. However, I am heartbroken to say that she is about to turn 2 years old, and on her birthday will be littered with welts and bruises. It breaks my heart when we look back on photos of this milestone she is going to ask me "daddy why so I have so many injuries?"
The staff at Apple Hill was not only condescending, but dismissive of our constant concerns of our daughters repeated injuries. (It also seemed the language barrier between us was something they heavily used to their advantage).
I want to be very clear that I understand that toddlers are still learning to walk and are not always stable on their feet. I understand that sometimes babies do get hurt. But there is a difference between the occasional bump and scrape versus consistent and nearly constant injuries on a nearly daily basis. Not to mention, this facility should be baby proof! I expect if she falls she would be protected!
Her injuries were constant. I had clients at my job questioning me as to why every time they saw my daughter she had a new injury. Some of these clients see my daughter once or twice a month! She was picked up 2-3 days in a row with new lumps on her head.
The black eye she received has left a scar. Each time I look at it, I feel I failed her.
The worst part was seeing my daughter so badly bruised, knowing the people that were supposed to protect her were the ones who couldn't give me any answers. When I asked for documentation, they had none when I asked for video they had none. They also suggested watching the live stream video from their lobby, but if I was able to sit and watch my daughter all day from their lobby, I would've had her in my home where I knew she would be safe. Instead, I was working to give her the best life possible. Instead of listening and trying to reassure us, they downplayed our feelings and tried to pass off some of these wounds as bug bites.
However, after taking her to a doctor, it was confirmed they were welts and bruises and not bug bites. Sadly, I do not feel comfortable, leaving our daughter in their care anymore, as they had no idea what was going on with her. I fear I will never know if it was a staff member, another child, or unsafe facilities. I also learned many new things about this facility only after my concerns were brought to light, such as at the end of the day all ages of children are brought together, and the teachers couldn't explain how she got hurt which means they weren't watching her.
I don't write this review to hurt them because tarnishes a reputation doesn't bring me joy, I write it to hopefully protect another child from injury. read more