Very friendly staff who welcomed each guest! Went through the nutrition facts and got a 180 calorie snickerdoodle cookie.

Looked pretty busy on a random Tuesday night after a Knicks game, and pickup via app said it was going to be 20-30 min wait. But it actually didn't take long at all. We just wanted to claim the bday and app rewards and it was a breeze. The confetti one was perfection but double chocolate mint was disappointing - over baked and on the harder side read more

Insomnia Cookies - Confetti Deluxe, Double Chocolate Mint - Desserts Near Me - New York, New York

The gentleman behind the counter was inviting and patient. I wanted something sweet after tacos and it was the perfect thing. Really hit the spot. Made my night. This is a small shop, no seating. Right before you get to the Uptown E train entrance. read more

Insomnia Cookies - Front - Desserts Near Me - New York, New York

This chain is even here in Penn Station now. Not the cheapest cookie for what they offer but they are tasty and good for a sweet treat to bring on your LIRR train trip. Typical variety as with their other locations. read more

Insomnia Cookies - Desserts Near Me - New York, New York

Came here for a late evening sweet treat while in NYC's Penn Station. The staff were great and we got a half dozen assorted cookies (chocolate chip, toffee, oatmeal raisin, sugar, and M&M). The ambiance was busy and fast-paced as NYC normally is. They also had various beverages (bottled, coffee) and ice cream ready to be scooped. The cookies were good: the chocolate chip was loaded with chips and chewy; the oatmeal raisin had a good amount raisins with that oatmeal goodness; the sugar cookie was nice and chewy, not overly sweet; the M&M cookie had a good balance of candies and dough; and the toffee cookie was good as well. All in all, a great place to stop for a sweet treat while in Penn Station. read more

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Came here to satisfy a little sweet tooth for my trip on the LIRR. Conveniently located in the Penn Station concourse is Insomnia Cookies. Everything is baked fresh and served at perfect warm temperature. The cookies are super tasty and makes the charming gift when visiting someone. Super fast friendly service. My order was ready b4 i knew it. Highly recommend! read more

Insomnia Cookies - Desserts Near Me - New York, New York

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Staff sucks. Can get a simple six pack order right. Asked for 4 oatmeal raisin, one sugar and one chocolate chunk. Got 4 chocolate chunk and one oatmeal raisin instead. How hard is it to get a six cookie order right? read more

A Sweet Stop Before Our Train! On our way to catch the NJT, we made a quick stop at Insomnia Cookies for a treat. We've always been fans of Insomnia, and this visit was no different--delicious cookies, just as expected. It's a classic grab-and-go setup, which worked perfectly for our quick timeline. The staff member on duty was a typical young worker--not particularly warm, but not rude either. Nothing especially noteworthy about the service. That said, for the price point of the cookies, I can understand why other Yelpers mention the lackluster customer experience. A little extra friendliness would definitely go a long way. Still, the cookies hit the spot, and that's what we came for! read more

Insomnia Cookies - 4+4 pack (4 Classic and 4 Deluxe) - Desserts Near Me - New York, New York

I was excited that Insomnia Cookies was in Penn Station and I went in to get their classic cookies at $2.99 each. I got a chocolate chunk and a peanut butter chip. Peanut butter chip was very tasty with the peanuts inside. I love peanuts so that's why I got this cookie. It was so fresh and soft. For the chocolate chunk, the chocolate inside was very liquid soft and warmed so you know it's cooked fresh. It was very tasty and the right amount of sweetness and chocolate. Going to try their ice cream next time! read more

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Listen just because your cookies are amazing doesn't mean that the customer service doesn't matter. I don't like ordering my cookies and asking questions and folks looking at me dumbfounded and with the resting ummmm ummmm. I know you can fill in the blank there. I order here early Saturday mornings in my way into the office. The oatmeal chocolate chip cookie should be illegal (it is that good!) and every time I head in it's a different attitude and not so pleasant. I guess as a New Yorker it is what it is. But is it? No parking, inside Penn station, I have never seen a line and they also serve ice cream. The cookies are freaking bomb. Like crunchy but soft and chocolatey. So that's why they got star. Good job cookies and the hands who prepared them. read more

My coworker treated me to dessert while we waited for the train in Penn Station. We both got a cookie with a scoop of ice cream - I got a white chocolate macadamia nut w/ vanilla ice and she got chocolate chip with cookies and cream. This was my first time trying Insomnia Cookies. Though it was good, to me it's nothing to go too crazy over. I thought the cookie could have been softer/warmer. They do have a nice variety of cookies to choose from including vegan options. I would give it another shot. It def serves its purpose - satisfying a sweet. tooth! read more

Insomnia Cookies - Desserts Near Me - New York, New York

As much as I want to poop on this place it's a solid business but in NYC where everyone and their mother sells some kind of pastry these better be the bomb. The cookies are good but it's not so amazing that I'd encourage someone go out their way for them. If you're in the area, sure grab some if that's what you want but when this franchise first started popping up it was way overhyped. Not bad cookies but not the next coming of Christ type cookies either. read more

First time ever trying Insomnia cookies! My friend and I were drawn in by the smell of freshly baked cookies. I bought two cookies and it was so inviting I immediately ate one while on the subway. read more

While waiting for my train, I had a bit of time to get a snack in the station. Browsing the shops, I didn't really want meal food like a pizza or poke bowl, just something lighter as I get somewhere else. In this case a cookie sounded good. I ordered a drop coffee with nothing added to it as I just wanted to taste if it was good or not and I got a cookie with caramel in it. The coffee was slight sour which some might like but the smell of it was like the machine. Not bad coffee if you want something quick but not one I'd want to keep getting. It did keep me awake though as the name sake of the shop suggests. The cookie was also really good, warm and soft but it's a little oily where it can soak the paper sleeve just a little bit. Maybe that's how fresh cookies are but something to mention. They had classic which were normal small cookies and deluxe cookies that were more indulgent and bigger. The cost does scale with that which is fine The employees were nice, little banter like they enjoyed the job which was nice. Didn't take long to order I think the price of cookies is a little high because this is a specialty shop. I wouldn't say I could get it often but as a little treat, it's nice. They have boxes of cookies you can buy which I considered to gift someone or maybe if I just wanted a stock of cookies at home I would get one to indulge in read more

Insomnia Cookies - Desserts Near Me - New York, New York

This place has a fantastic-incredible selection of the best tasting cookies I have ever had. Very centrally located on the strip of stores in Penn Station. They really did a great job when they selected the stores for the "New Penn Station." This store is not very deep and it is very bright and a very comfortable place to be in. One of my personal favorites is the oatmeal nut chocolate chip cookie. A fantastic crunch followed by a burst of flavors. The team here is fantastic. On one visit we walked in and went right to the counter by the time we walked out there were 20 people online. The team members here just remain cool calm and collected and helped their customers. The biggest problem that I see is it's just such a huge selection that people look up and really don't know what to pick. This makes my trip to Penn station a little bit happier, also Starbucks is not far from here so I pick up a few cookies and walk right over to them. it's the perfect mix. Kudos to the team having insomnia cookies read more

I heard Insomnia had recently opened a location at Penn Station. Who knew I would actually be able to pass by it. It's very brightly light store. They have so many cookie options- 12 Classic Flavors, 8 Deluxe Flavors, 4 Brownie options, 4 Vegan and Gluten-free options, plus a limited time flavor of red velvet. Don't forget they also have 8 flavors of ice cream. The employees were welcoming and patient since I didn't look at the menu previously and haven't been to this cookie place in so long. Finally decided on 2 cookies: chocolate chunk and white macadamia cookie. The cookies were nice and warm. Both are a bit on the sweeter side. I fortunately had a drink otherwise you might consider buying milk to go with the cookies. Since I used a gift card, the store has to manually enter the gift card number since it didn't have a scanner to scan the code. If you are in the neighborhood, check them out. read more

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I was a little iffy getting food in Penn Station but the quality wasn't bad at all. My friend and I got the pick six and had a nice selection to choose from. I highly recommend the oatmeal raisin cookies. They were both warm and fresh. I thought it was a little pricey - it was about $17 for six cookies which seemed high, but it is what it is. Service is reasonably paced and the place seemed clean. It was good but would I be in any rush to go back? No necessarily. read more

Insomnia Cookies - Desserts Near Me - New York, New York

Cute little spot in Penn station to grab something sweet before hoping on the subway. I got the confetti cookie (pictured) and the salted caramel cookie. Both were fresh and warm and very soft. I can see why they're popular, I really enjoyed them. I took star off because the cookies were a bit pricey, and I feel like it was even more pricey because it's in Penn station. The employees were really nice and helpful. I appreciated the service i received. read more

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My first time at this location. Ordered ice coffee on a cold day and I bought 2 double chocolate mint cookies. Staff at this location excellent service and helpful and friendly. read more

There are many locations around the city, but this location is conveniently located in Penn station and has a good amount of seating. We came here while they were closing and ordered the super 6, which is about $20. They were so kind and threw in two extra cookies. I especially enjoy the salted caramel. All of the cookies are soft and moist. It's definitely a nice late night treat and pairs well with some ice cream! read more

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Their cookie option is not that bad compared to other places which is nice, the only thing is the product to price value, & $2.99 for a cookie is a bit much. Service is not the best but not the worst. Surroundings is good enough for you to find a better item if possible. For what it's worth, I give it two stars, I'd rate it one and a half but can't. read more

Insomnia Cookies has locations across the city but they recently opened one in Penn Station. It is an area of Penn Station that has several restaurants and other shops. The cookies are not bad but they are not the best cookies I have ever tried. Plus at 2.95 for a classic cookie it could be a little bigger. Nonetheless, the chocolate chunk was a decent cookie and there was nothing wrong with it but it is tough in a saturated cookie market. Nonetheless, if you are waiting for a train and want a cookie without leaving the station go here. read more

Insomnia Cookies - Chocolate Chunk - Desserts Near Me - New York, New York

Customer service was astonishingly terrible. The people were literally vaping and chatting whilst we were at the register. I don't know how these people get hired in this job market read more

If im gonna pay 3 for one cookie you should have ppl that work for you that have customer service dont hire ppl that hate there jobs . A little curtesy comes along way read more

These cookies are good but they are no Levain cookie. I guess it's a decent fix after a few drinks in the city and then a snack on the train home. They are good but probably better warmed up and a nice glass of milk. read more

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Yummy cookies plus friendly service. Being from out of town, the biggest challenge was finding the store in the Penn Station complex.

This was my first time trying IC so wasn't sure how things worked but actually it was pretty simple. The cookies and the ice cream were great but where IC excelled was in the customer service. A young man named Rick waited on us and he went above and beyond. I'm not sure who hired this young man but they hit the gold mine! Polite knew everything about the products he was selling he was quick and efficient without rushing. This young man is going places, I can definitely see him owning his own store! read more

I came here daily almost in the morning and even on the way home sometimes which won't be happening anymore. I simply came in ordered a cookie I give her $20 and she is to give me 14 and change back. I hand her a dollar extra to make the 14 (15). Who wants all these singles on them, or in general? So i say oh no no I'm sorry here's a dollar I'd like 15 back. her jaw dropped she looks left and right to the co-workers and goes uhhhhh what do I do I already put it in the machine. The coworker next to her goes on to tell me I should have given them correct change that they can't do that AND that the company doesn't do that. B/S its basic Math!! The computer had nothing to do with you taking a dollar and giving me 15 back. She then goes on to yell at me telling me I don't know how to do math give the right change next time. I guess that's why these people work there because they don't know simple math nor simple anything sucks to be 30 years old working at a cookie stand with no basic knowledge of math or ANYTHING. good luck to you never will I stop here again. The balls to tell me I don't know how to count and I should give the right change next time!?!?!! Like what?? typical of the people working there to think talk and act all the way they just did. I COME HERE ALL THE TIME GET THE SAME THING AND DO THE SAME THING. PAY WITH 21 to get 15 change back whether I remember to give it in the beginning or at the end. I can't believe you such geniuses working at this place it's mind blowing. I will not return after being treated the way I just was. September 12th 2024 1222 p.m. read more

Came here before the cookies were very good but this time I got ice cream for my boyfriends birthday and found a long copper brown piece of hair in his ice cream after he ate most of it already but tossed it away was absolutely disgusting and unhealthy thankfully I was looking and seen it In the scoop before he ate it. I didn't see a hair net in sight. Don't think I'll be back read more

I haven't even tried the cookies yet, but the attitude of your staff stinks so badly I wouldn't step foot into your sh*tty establishment ever again. Fire your staff then maybe you won't go out of business with the inflated rent that's probably going to kill you. Good luck in not making any money bc I'm telling everyone. Even if you give me free cookies I wouldn't go back with nasty workers like that. What a waste of a possibly good business at Penn. 1 star was kind to you only bc 0 doesn't exist yet. read more

Unfriendly staff today at 11:45am. Since the customers are not a priority over their naps I went to Magnolias instead.

co-worker got a chocolate chip and a smores cookie from here today.... it was hard as a brick....def inedible, ended up tossing them away.

Impolite and inconsiderate that they are working in a busy transportation center!!!. The young man there actually made the woman who already paid for her almost miss her train. When she asked for him to give it to her he literally rolled his eyes and gave her a mean look. He then did not apologize to the rest of us standing in line that things may take a while. I actually have never experienced anything like that at any of the stores in Penn Station. I will not go back to this one again read more

Ordered a special edition box which they were out of. But the manager there made it right and was really kind about it. We appreciated their kindness despite them not having what we initially came there for. Sad that they were out of what we wanted but a positive experience overall read more

they had no coffee and the cookies at subway were better. Service was poor I would not choose this place for anything