I am not surprised to see all or nothing reviews. I too was pleased with the company and the…read morevideographer - until I saw the video.
First off, I've never heard of a wedding video that DID NOT INCLUDE THE ENTRANCE OF THE MAID OF HONOR, THE MATRON OF HONOR, OR THE BRIDE HERSELF! Yep, you heard that correctly.
I got married in a forest. It was a beautifully choreographed ceremony in a redwood grove. It may have been slightly more complicated than the standard church wedding, but I made every effort to avoid any geographical confusion. I went over the plan with the videographer, so he knew where the entrances were being made and when. He also got a walk through hours before the ceremony, so if there were to be a problem, there was plenty of time to let me know about it. Darren was well informed of the plan, there's really no excuse for missing those 3 entrances. He was simply not paying attention.
He managed to capture my parents entrance as well as my dog's entrance (she was my flower girl), both made from where I was entering from. Then for whatever reason, he then put the camera on sticks, and pointed it toward where the wedding party was congregated after entering, and watched them watch the IMPORTANT ENTRANCES, as the camera should have been doing. So instead of filming the maid and matron of honor's walk, we have footage of my dad trying to get my dog to sit, and my best friend trying to wrangle my parents and in-laws to stand in the right place. Great footage of her stage managing. (I should have given her the camera). At least he had the decency to pivot the camera toward my husband as he entered, but then he kept it on him and ignored my entrance entirely.
After watching the video, I emailed the company because I was hysterically crying, and too livid to speak. Very quickly thereafter, I got a call from the videographer himself, named Darren, WHO GOT ANGRY AT ME FOR NOT LIKING THE JOB HE DID. Talk about adding insult to injury! He said his "feelings were hurt" because he takes such pride in his work. Hey Darren - wedding videography 101 - point the camera at the bride. He continued to argue with me and said he "couldn't get my entrance" from where the camera was. Yet all 40 guest's eyeballs were able to see from that vantage point, AND he managed to get 2 other entrances from the same place. The still photographers also managed to capture it. (They were absolutely amazing - different company).
I was also very specific about the music, which they included, but I said I wanted it timed the same way it was at the wedding, because the entrances were choreographed. Instead they did what they wanted instead of what I wanted, and the music was off, despite having the rough footage as a reference. But that is a moot point with the much bigger issue of the important entrances missed.
Did I really need to hire an additional camera for a wedding with only 40 people in attendance?
Darren even mentioned in a phone conversation before the wedding that he was familiar with the property!
The owners did call me themselves to apologize for Darren's inappropriate behavior on the phone, and sent me the rough footage for free. That was the least that they could do, and the most that they did. I much prefer the rough footage to their edit, but consider me a
customer that's beyond unsatisfied. I am devastated by all that was missed.
Since not missing moments are the biggest concern in deciding on a videographer, and I'm not the only one this happened to, I recommend you take your hard earned money elsewhere.