Never gave ma contract, was never told about 1 year service or a large cancellation fee, took 3 times to kill wasps etc The company basically said TS read more

I asked if the products were natural and was told yes -- they even claimed they were chrysanthemum-based. That was a flat-out lie. After the service, I checked the product labels myself and found they were actually synthetic chemical pesticides -- nothing natural about them. They sprayed these chemicals inside my kitchen where my small child regularly drops food and eats it. The labels clearly say they should not be used in food-prep areas. Ever since, I've been uncomfortable in my own home, worried about my kids and the safety of our kitchen floor. To make matters worse, they signed me up for a membership without my knowledge or consent and charged me again the following month. When I called and expressed my frustration about being lied to and misled, they literally told me no -- they would not refund me and would still be charging me an early cancellation fee. No apology for my experience. No care to save face. This company lied to my face, put my family's health at risk, and then tried to scam me into ongoing charges. Dishonest, unsafe, and predatory. Do not trust them. read more

I asked about the cancellation fee upfront. They said there was a small fee. I hired them specifically for mice control and in three months they didn't catch a single one. I tried to cancel and then they told me the fee was the full amount of the one year contract. read more

I was quoted one price and charged a different price. Don't trust these people if you are a older person.

Insight Pest Solutions 21 Jul 25 14:30 - met with salesman Jack on my front porch. He showed me a map of other neighbors who have signed up with him today. Discussed his service and stated that my biggest concern here was packrats. He said no problem, we use a product called 'cilantra' which is a dehydrater. Ants were also on the list. I signed up for a $99 visit. Later that night, I reviewed the brief notepad-sized order sheet and much to my chagrin, found out that there was a commitment to 12 months. That wasn't mentioned during the sales pitch. 21 Jul 25 15:00 - tech Barry shows up for the service. He discusses my concerns and says that they are out of rat traps. 22 Jul 25 15:30 - attempt to contact Jack but instead connect with their office in Gresham (?) Portland(?) Bend(?) (503) 912-5770. I discuss my concerns about the lack of traps with Kaitlyn(?) who tells me that Insight does not address packrat issues. In that case I tell her, I'd like to cancel my service since you won't be able to perform the services that I requested from the sales rep. She says no problem. I ask for an email from her stating my request and her company's willingness to cancel. She says she will text that to me. 22 Jul 25 16:45 - call and ask for Kaitlyn to see where my text is. Fabio says she is not in but what can he help with? I state the problem and he says he will leave her a message. 22 Jul 25 18:51 - receive an invoice of $99 for services rendered (Bi-monthly Pro package) even though there was no packrat issues addressed. This is what their website defines as Pro package: Comprehensive pest control for most common nuisance pests on/in the structure of the home. starting at $79/mo with 24 month agreement * Interior Treatment (did not happen) * Eave Sweep/De-Web * Foundation Spray * Perimeter Granulation * Rodent Bait Boxes/Traps (!!!!!!!!!) * Crawlspace Check (did not happen) Mosquito & Lawn Pest Control Spiders, Ants, Earwigs, Silverfish, Wasps, Carpet Beetles, Rodents, Fleas & Ticks, Cockroaches, Moles*, and Mosquitoes* Most Other Common Nuisance Pests 23 Jul 25 - Multiple calls to Insight today because I'm looking to see where is my text about cancellation. On and off hold multiple times. Told that Customer Service handles these issues. Transferred but then either dropped line or does not answer. Later that day, my Visa is charged $99 for an incomplete service. 24 Jul 25 09:10 - call again and after waiting on hold, I get to speak with Ethan, who transfers me to Isaac in Cust. Svc. I again tell my tale of woe and cover my concerns; a) packrats are the issue, b) was told by Kaitlyn that rats aren't in the service, c) either way, technician has no rat traps with him but I did receive an invoice the following day, and d) I wasn't told that I was signing up for a yearly policy. He makes multiple offers of a discount but I would still prefer to cancel due to these multiple red flags. He says no problem, we'll just cancel the policy. And we'll send out an email stating the same. As of 15:45, have not received email. 24 Jul 25 12:12 - receive email with certificate attached stating my contract is cancelled. Over the next couple of weeks, I speak with Insight about this situation....getting charged for a service that wasn't completed as stated by the sales rep. Each time, it turns into a circular conversation. I'm interested in either a refund of the service or have the rat traps dropped off/installed. I'm told that packrat service is different and costs more plus I already had a service and that's what I'm being charged for. And round and round we go. While I AM pleased and surprised that they would cancel the 'contract,' I think they could have done better. I had mostly nice interactions with various members of staff both on the phone and at my house, yet, I feel that the sales pitch was more hype than truth. read more

Soliciting in a clearly marked NO SOLICITING neighborhood. Bad reputation in surrounding neighborhoods, paid for one treatment that was okay, now can't cancel without hundreds of dollars, and NO services. I don't want their vehicles in the neighborhood, the police may be called. read more

Don't appreciate the strong arm sales tactics. I don't care what neighbors got your service and don't appreciate the pestering after I repeatedly say no thank you. Snake oil salesman vibes. read more

I have to give a one star review. the customer service reps are nice, however they send people out to your home to solicit services, regardless of "No Soliciting" signs. Their sales person disregarded my kind attempts at refusing service and even though I told him I was in a hurry, he pressed me to sign up for an initial service, which to get him off my property, I agreed. Unfortunately, the lengthy paperwork he showed me was a contract. Knowing I would not have time to read it all, he urged me to sign for an initial service, which I did, so I could leave to pick up my child from school. He also led me to believe Insight is local to my area, which it is not. My fault for not reading, but he was quite misleading. I am giving a poor review because their sales people are bullies who trespass, and they refuse to work with you unless you retain their service. I feel this is a scam, and I am a sucker who is paying the price, literally. I am willing to pay the cancellation fee, though, because I do not want service from a company who is ok misleading you. read more