Where to begin! After 4 months carpet started unraveling- failed to warranty and correct problem. After 9 months work was attempted but coukd not warranty fix. Now we have mold on wood in the crawl space and rust on our furnace which was caused by faulty installation- which we were informed by a different HVAC company. Many more issues we are dealing with which are not being dealt with properly. We highly encourage you speak to as many homeowners as possible and get real/ honest opinions before you build with INSIGHT. FAULTY craftsmanship by unqualified workers who are in a rush to build your dream home as quickly as possible. Look up all the negative reviews re water issues in basement, grading of property which isn't up to Delaware code. ​​ read more

They build a nice home but lie throughout the building process. We were told the house would be ready in 3 months from when we signed. It actually took over a year. The salesman lied and said we were unable to get a basement yet all our neighbors have one. They force you to sign up with Guardian Home Protection and that company straight up lies to your face and is beyond frustrating to work with. read more

Buyer beware!!! Insight Homes concept sounds amazing, however, for me it was a nightmare. I realized once I had moved in my crawlspace had mold EVERYWHERE. I tried several times to get them to help me remediate the standing water and mold, but they wouldn't help me. I would NEVER recommend doing business with this unscrupulous company! read more

I have an insight home. I have lived here for 11 years. I moved in when it was new. Since I have been here I have replaced all the appliances. The ac/ heating unit. The windows. Had a disagreement over the cracks in the foundation and now have roof issues. What did insight cover on all of these issues. ZERO. Nothing is ever there responsibility. Even though it says in the handy dandy book that they will cover windows they did not. My advise. Have a thorough home inspection before buying. The roof issues were caused by workmanship. read more

We have our insight home 13 months now and Love our home we are very pleased of the energy efficient and central vac they gave us almost everything we wanted in our home and mostly space we have a Vandalay with morning room and sitting room off master with spa bath we have a 600foot garage also 256 foot porch our home is 2176 sq foot ranch we only had few minor repairs witch where fix no problem we had home inspected from thrid party said it was a well built home The only big isue was Compass energy but we dont use them any more nor dose insight. read more

We We are now out of warranty but have had roof issues from day one. On the first day we moved in it was raining and we had a water leak in out living room from the roof. The repair man came to the house a few days later and said he had repaired the leak at the rear vent stack, two years later the leak was back and some shingles had blown off of the roof and one of the flashings had become loose during the storm, we hired a company and they did a roof inspection and discovered that the rear vent stack had never been repaired properly by putting it under the shingles it had just been sealed around the edges, When I walked my dog after the storms I could not help but to notice several houses in the community had shingles and flashing come off, ALL OF THEM INSIGHT HOMES. We again have some shingles come off ,for the 6th time and 4 other Insight homes had roof damage also but no other builders hime had any roof issues. . We have lived here around 6 years and only the insight homes have had these issues I had a shed built and delivered and installed on the property, HOA requires matching Shingles, this shed sits behind the the house and is exposed to the wind also, no flashings or shingles have ever been blown off this shed, I think it is ashamed that our shed has a better roof than our house, that say a lot about Insight home quality. I always give companies the opportunity satisfy me in their product but at this point Insight Homes has no interest in addressing this concern and just tol me it is out of warranty. I do realize that we are beyond or warranty but this has ben an on going issue that is simply poor workmanship, Insight homes lacks the integrity to step up and address the pore quality of their product read more

Here we go again. Hottest days of the year and AGAIN the sprinklers aren't working thanks to Insight. The neighborhood has been blessed with the worst patchwork irrigation system on the peninsula. read more

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We started our journey with insight homes in december of 2019 and we took possession of our home on June 26,2023. Our Insight Homes sales agent, Dave, made our buying experience as difficult as possible. Each time we selected a lot and arranged to see it, Dave came up with reasons why they were no longer available for sale. After several losses, he revealed that he could hold a lot if we made a deposit. This did not help because on day 5, after giving the deposit, Dave recommended that we take our deposit back. Lots are not held longer than 4 days. We instructed him to hold on to the deposit and to find another lot. After completing paperwork on a lot, Dave called sadly apologizing for the loss of that lot to another agent and this phase of the development was completely sold out and we would have to wait for another building phase to begin and he could not tell us when that would begin. Before hanging up, we inquired about the demographics in the community. Dave called back with the good news another sales agent's client pulled out so we had a lot. There was one caveat. Richard Miller, their mortgage broker, assessed we were only eligible to buy on the contingency of our home being listed for sale and sold within a 15 day deadline. We complied and we were approved for a mortgage providing we get Miller's approval first before going over the budget he set for us to spend at the design center. We set our own budget and ignored his. Two years into the contract and with no firm date to start to build, Dave said he had to cancel our contract because Insight Homes was no longer doing contingency sales. Our wonderful real estate broker, Julie Gritton of Coldwell Banker, put a stop to that. Dave misinformed us about upgrades and admittedly intentionally neglected to tell us about others to spare us the disappointment of not being financially capable of obtaining them. How sweet! In 2022 Insight Homes' president, after many failed start dates, presented us with a rude offer to cancel our contract if we were tired of waiting, after we voiced our concerns to him about the delays. We also got an opportunity to start building almost immediately for $35,000 more but in another community with a more prestigious zip code. We Refused. Called a lawyer and Insight Homes began building. I have omitted the many other issues. One that I will include, and then end my review, is the loss of our one year rate lock. This resulted in our closing with a 6.99% interest rate instead of 4.75% and my anxiety from experiencing Richard Miller shamefully casting doubt on our ability to now afford our home at the higher interest rate. Although my husband and our financial adviser assured me we could afford 15%, If it came to that which was unlikely, I was shaken by what I believed was a last ditch effort to find a reason to cancel our contract. We did the rate lock with the assurance, by Richard Miller, that Insight Homes was going to starting building within a month of taking out the rate lock. Based on his self proclaimed inside information Miller said he gets at the weekly builders'/ construction meetings he attends, and his commitment to personally advocate on our behalf to get the building started and finished before the rate lock expired, we mistakenly trusted him. We are in our home and we love it. It is beautiful. Our neighbors are great. The location of our community, Hawthorne, is ideal. I am not sure what will happen down the line but hope my optimism is not misplaced. read more

Insight Homes is a wolf in sheep's clothing. Horribleeeeeeeee!!!! We have lived in our home since Dec 2021 and we find really bad issues every single day. Like life and death. Do not buy from them. Do not. read more

i very much feel we were lied to regarding our Refridgerator Door...repair responsibility... GUYS...I don't keep extra fridge doors in my Garage...come on now... read more

My biggest advice I can give to you is DO NOT go to settlement until everything is fixed, we have waited over one year for a kitchen cabinet and other repairs and they didn't do them willingly, and when they try to rush you through your walk through, don't let them, they will deny any further work after that first walk thru, once they have your check, they do not care about you or your home, so be sure to get it all done in advance. I've read other reviews and so much that I read is the same as our story. Nice home, but beware, a year later we should not be dealing with these issues. read more

We're in the beginning stages of building our 1,500sq ft home in Ingram Village. Our selections have been made, but I wanted to make a revision. Instead of carpet in the living room & hallway, I want vinyl flooring. They game me a price of $6,000!! Are you kidding me? I asked if they wouldn't put the carpet down, that I would lay the flooring myself. Nope!!! I'm gonna try asking the supervisors. This is ridiculous! We'll see what happens read more

Insight has been a disappointment since day one. Their warranty department has not been helpful. Bubbles in the ceiling are suppose to be the owners responsibility, So I'm suppose to climb on the roof to check for leaks. This was suppose to be our dream home - It has been a nightmare. Workmanship is sloppy. Kitchen cabinets are poorly installed. Doors that should have been sanded have rough edges. The stairs leading to the patio are full of cracks, knots, and haven't seen a sander so there are lots of splinters and Insight has no problem with the shoddy workmanship. Deluxe Vinyl floors were poorly installed. Homes build post pandemic seem to have the most issues. Still trying to figure out why a home with a second floor doesn't have 2 zoned air-conditioning. The loft area is unlivable in the summer heat. Insight claims to build a better home. Better than what? If I knew then what I know now I would never have dealt with Insight. They haven't stood behind their product and once they make the sale, they seem to just move on to the next sale. Selling is all they seem to care about - not Building a Better Home. read more

We stopped in last summer at Woodlands of Bethany to get info on homes constructed by insight. Janice Fox was the so called sales manager and gave us the sales pitch. After asking some construction questions she could not answer she became rude and irritated and told us we needed to find a builder that would hold our hand. I've been in the construction business for 40 years and told her...no we were looking for a builder who's hand we would not have to hold. She became more rude as I asked more questions so we left. She is in the wrong line of work. read more

I'm having a house built at the moment I can tell you if I could go back in time I would never have used insight homes. It has been a year of no communication and when they do you can't believe what they tell you. If you question them they seem to be vindictive they stop working on your house for weeks. I have talked to several of my neighbors with there own horror stories also. My recommendation find another builder. read more

We have owned our insight home for 2 years now. Overall it's a decent house but, with Cavite. The workman ship is sloppy. I have more crooked walls than I care to talk about. Every time we add tile or mouldings it becomes more noticeable. It's just a better house is misleading, better then what. In my attic there were more nails sticking out then in the studs themselves. I fixed most of them myself. The more I live here the more I notice inside and out. I could go on with the way they frame around the Windows and the studs on 24 inch center. I come from a family of carpenters and 16 inch on center is a much stronger way to build walls. So the question is would I buy an insight home again and the answer is no. I would look for an local independent builder. Someone who doesn't put houses together like a puzzle and makes sure things are done correctly. read more

Although our build process got off to a very bumpy start, in the end, I have to say, Insight Homes did deliver! They were true to their word, kept the lines of communication open, and made "right" whatever went "wrong". Their Customer Care Department (Heather) is OUTSTANDING!! We had a home built on our lot (the Frank model) and we LOVE it!! The settlement walk-thru is a bit overwhelming, but it was very thorough and whatever we were dissatisfied with was taken care of within 30 days. Insight builds a very efficient house and their models, in my opinion, are the best on the market right now. Go with Insight Homes. It truly is "just a better house"! read more

We have owned our Insight home in Stonewater Creek for 2 1/2 years. We believe the home is energy efficient and we get almost no dust inside our home. With that being said, we are very disappointed with the finishing work in our home. We have several crooked walls and hundreds of nail pops. At the one year they came back and fixed nail pops but they don't paint after them. So the house looked terrible until we painted ourselves. This is an ongoing problem as we continue to get several nail pops all the time and now it's on us. The trim was done poorly. The walls aren't smooth. We had to repair them before painting. We have a bathroom vanity that has a mark on the side which was there from the settlement walk through. They sent us a marker and told us to fill it in. We did and we still see it. They don't let anybody have things fixed before settlement. You have to go to settlement and then fight to get things fixed. We have mold in our crawlspace and a weird smell. Insight came out and said they didn't notice any smell and we don't have mold. So who is not telling the truth here. We had an outside company come and said there is mold there and it would cost $3,000 to fix it. So we installed our own dehumidifier there which helps with the humidity in the crawl space but doesn't totally fix the problem. Hopefully the mold doesn't get worse. So when they say they build a better house I wonder what other builders build. read more

My wife and I have owned an Insight home for 6 years. The home is energy efficient as Insight stated it would be. Insight is a great home builder and stands behind their product. read more