Probably one of the most unprofessional agencies that reached out to me...
Please note that I'm currently in a FT position, and they're the ones who reached out to me about a job opportunity.
Like any other recruiting agency, they (the initial recruiter) screen the candidate, and at the end of that conversation the topic of pay comes up.
Flag #1: They'll ask you who your current employer is and the name of your supervisor/manager. Dealing with Insight Global in the past in my home area (Irvine, CA), I knew that by giving this info to them they'll try and weasel their way at earning my current company's business (while at the same time letting them know I'm in the job market).
Flag #2: They brought up the salary, and I was straightforward and honest with what I'm currently making. When that recruiter mentioned that it's significantly less, I then retorted that it wouldn't make sense for me to entertain an opportunity for significantly less money than what I'm currently making.
When that call ended, apparently the Account Manager called me moments later. Now this was where it started getting nasty... Unsure how long she's been in this industry, but she has no customer service skills:
Flag #3: The AM mentioned how she's submitted others with more/senior experience for less pay than what I'm requesting. I told her (like I told her screener) that it wouldn't make sense to leave a full-time/non-exempt position for something not guaranteed and is an exempt position (for less pay). I thought she got the hint, so our call ended.
Next thing I know, I get an email that the client was able to meet my pay expectations (yeah right, as if I'll still accept a position with more responsibilities for a lateral move and eventually less pay). So they set up a Skype interview for me that same day.
Flag #4: I joined the Skype conference bridge and after 5 minutes of just waiting, I emailed the recruiter mentioning that they haven't joined. I then get an email that it was set for the wrong day (apparently the template that they used, they didn't pay attention to the fine details to update to the appropriate date).
They apologized about their user error, and advised of the actual date (set for 3 days later; same time/same dialing information).
The morning of I received a call from the same screener to confirm if I'm still good with the time so she can confirm it with the "manager" (unsure which manager she's talking about). I let her know since she's bringing that option to me, then I'd like to push it out for 15 minutes later.
Flag #5: Our call ended, and less than 10 seconds I get the same Account Manager with one of the worse attitudes. She said that they've already jumped through hoops and hurdles to get me this interview (keep in mind that I lost interest after the pay discussion), but they kept persisting and made it seem as if they're doing me a favor. The AM's approach/tactics is one of the worst experiences I've ever endured.
Flag #6: After the back-and-forth, miraculously I get an email stating that the client agreed to push the meeting out 15 minutes. So when that time happened, I was nice enough to join the conference bridge on time, and after 5 minutes, they still didn't join.
I'm unsure what type of reindeer games this organization is playing, but I was kind enough to still follow through to their request to not make them look bad. So when I sent the email that day to the screener that they haven't joined and that I'm dropping off the call, this morning I get an email to follow up with the screener.
Up until today, her attitude has been pleasant. However, she was blaming me for fouling the interview opportunity, and that she didn't see my email until this morning. However, she still persisted that I didn't even give them a chance, and wanted to know my reasoning as to why I blew them off.
So at that moment was when I finally gave them a taste of their own medicine (since her attitude started to transform to that of the AM).
- I mentioned about her Account Manager (keep in mind that manager was listening in on our calls through the monitoring feature on their phones; very similar experience like at a sleazy car dealership), and how she said that she submitted more experienced candidates for less pay.
- I also mentioned that I joined the Skype meeting, and that it was her (screener's) error for putting in the wrong date.
- In addition to that, the same screener called me the day of the actual interview and asked if the time was still good so she can confirm it with the "manager."
I advised that besides earning the client's business, they should also understand that they're trying to earn the candidate's business. The client may be paying their bills, but they wouldn't get the business if it weren't for the candidate.
In the end, I made her realize that her and the AM are representatives for Insight Global, and that they need to take accountability for the grief they've caused for both parties. read more
