I'm posting this review 1 year after my mother's disappointing bathroom remodel experience with Inside Out Remodeling because this contracted job is still costing her money for electrical repair work. She is willing to pay the extra money to get the job done correctly and has peace of mind that her house won't burn down from dangerous electrical wiring. The electrical work in the bathroom (lights, ceiling fan and GFI switch) was faulty and confirmed by another well-established local electrical company to be "the most convoluted way to wire", "way too many wires crammed into the box" and "he got confused and got it [the wiring] all turned around". These were direct quotes from the other electrician.
The electrical work wasn't the only disappointment in their work. A job that I was told would take 2 weeks ended up taking almost 2 months and many nights at a local hotel because we didn't have a bathtub or shower for bathing. Mother informed Caleb, the owner, before the job began that we only had one full bath and one half bath and we would need the shower/bath to be usable as soon as possible.
We communicated our concerns about some of their work at the beginning of this job only to be ignored and reprimanded by Ryan for being too particular. We felt our opinions were undervalued and brushed off. All we wanted was a decent job for the overinflated bid. The communication was fairly nonexistent after that.
The electrical work wasn't the only disappointment. The paint was inferior and thin and didn't cover the drywall very well. My 91-year-old mother had to add a second coat to the walls, and she improved the appearance considerably. I was grateful she didn't fall and hurt herself and ashamed for them that she had to finish the paint job.
Because of the lack of communication, the medicine cabinet was not installed to open the way my mother wanted it to be, causing a conflict with the bathroom door when it was open. Other issues included misalignment of the shower handle and faucet with the tub overflow drain (fixed but costing more time and money), cracking the tile while installing the grab bar and never mentioned the cracked tile (fixed but costing more time and money). We found the crack after inspecting the work when he left for the night. Scraped and scratched the grab bar itself (not fixed) as well as the sconce light fixtures (purchased new ones and had to reinstall). They installed a used and bent tub. We have no idea where they located it. It could have been stockpiled from their warehouse since the first one they brought out was totally unacceptable. (not fixed, took $35 off the bill). Inside Out told us it was our responsibility to purchase the sink and toilet and I wish we had purchased the tub also as we would have had the satisfaction of knowing it was new.
They did not address the heater register cover until the job was almost completed, telling us that it was our responsibility to buy and install the cover. We were surprised and shocked to learn that the cover was not included with the remodel . After frantically searching Google, I found a cover for the register, ordered and purchased it. It miraculously arrived a few days later, minimizing further delay, only to find Inside Out was unfamiliar with this type of heat register and installed the end caps upside down (fixed but costing more time and money).
One year later, I can say that we would NOT recommend Inside Out to anyone that might be unfamiliar with construction. Or frankly, anyone at all. We felt they took advantage of an elderly woman unfamiliar with remodeling work. Ryan lost his trust with us completely when we found he had tossed his drywall mud outside behind the propane tank so as not to be found. Had he asked, we could have shown him where to dispose of it. Again, no communication. The delays in completing this job were frustrating. One day Ryan worked a full day but most other days he worked between 1-5 hours and sometimes didn't show up at all. He wasted so much time on our project by working minimal hours and performing poor quality work that I informed Caleb we didn't want his to return to the house to complete the small details left to do. The time he did spend at her house, he was constantly on his phone running other projects, which took his focus off mother's job. And it showed.
I feel Inside Out's remodel job for my mother was poorly devised and in my opinion destroyed the credibility and capability of their work. We were also charged for the roll off dumpster that sat in his company's parking lot to be used for all his other jobs. I would never recommend Inside Out Remodelingto anyone and if someone looking for a contractor mistakenly feels that an overinflated bid can buy good quality work and good integrity, you'll be very disappointed with Inside Out Remodeling.
Best regards,
Teresa Barnard read more