My mom recently had the pleasure of receiving exceptional care at Encompass Health Rehab, & I can't…read moreexpress enough how impressed I am with the entire experience. From the moment we arrived, the staff were welcoming, professional, & genuinely dedicated to ensuring the best possible outcomes. The facility is clean & comfortable, promoting healing & well-being. Staff's expertise & compassionate supported mom's recovery.
A huge shoutout to the dedicated person who washes the entire facility's floors every day at 7pm--though I don't know his name, his hard work over the past 18 days hasn't gone unnoticed.
The doctors were equally outstanding, always available to answer questions & provide the highest level of medical care. Their attention to detail & commitment to patient welfare were evident in every interaction. Tina, case manager, & April, from Administration, were also instrumental in coordinating care & ensuring a smooth transition from the hospital to the rehab & eventually back home. Their efforts made the entire process seamless & reassuring.
My mom was hospitalized for 3months in Critical ICU since April. She wasn't walking; she got a wound that wasn't taken good care of. Therefore, I want to recognize a certain individual by name for the outstanding care, kindness, professional, expertise, very thorough, knowledgeable, they provided above & beyond care to my mom:
Ian, Carl, Freddie Puja, Kaitlyn and Adis the Nurses. Bishnu, Yobana and Norah, the Techs. Rajpal, the Wound Nurse, how much her expertise is amazing on how she was able to treat the wound that was caused at the hospital. The therapists; Mame, Ashley & Sabrina, Physical. Kara, Occupational & Lizzie, Speech. Rajpal, Nutritionist. I don't want to forget recognizing & appreciating all the hard work & commitment to the entire Kitchen team, Malibu, Mary, Patrick, Roberto, Doug, another cook whose forgot his name. Mom & I truly appreciate them all.
I'm profoundly grateful for the exceptional care provided by Sandra, Dialysis nurse who went above & beyond in every aspect of her role. Her deep knowledge & professionalism were evident in every interaction, instilling a sense of trust & reassurance in a challenging time. Her caring nature & genuine kindness were a constant source of comfort & strength, making each treatment session not just bearable but positively uplifting. The love & compassion she brought to her work were truly remarkable. Her dedication & heartfelt approach have made an indelible impact, & her exceptional service has been a beacon of hope & healing. Thank you for all you do--your extraordinary efforts have made a world of difference.
Additionally, I can't forget the front desk ladies whose smiles brightened our days from the moment we walked into the facility until we left. Their warm welcome & professionalism showed the deep care they've for patients & families. It truly touched our hearts when we saw how genuinely happy, they were for my mom, celebrating her successful recovery & journey home.
I want to express my deepest gratitude & heartfelt appreciation for the kindness & care everyone showed my mom during her stay July 14 - 31, 2024. The way you taught her to be independent again was truly remarkable. Your expertise, patience, commitment, & attention to detail were instrumental in helping her walk again & ensuring she was comfortable throughout her stay. Mom was genuinely touched by the sincere care & kindness provided after such a long & challenging time in the hospital. Your support not only lifted her spirits but also made a profound difference in her recovery. Thank you from the bottom of our hearts for being such a bright light on her journey to wellness.
What truly sets Encompass Health apart is the sense of community & support they foster. The exceptional care & support we received from the staff went above & beyond to create a positive & motivating atmosphere, making a challenging time much more manageable. The outstanding experience, dedication, & excellence in patient care we encountered deserves nothing less than five stars.