Abby and Daisy are rude, extremely hostile and unfriendly leasing managers. The property I'm renting is just as nasty as their attitudes. They should be more nice to their tenants. Things that have nothing to do with the tenant should be adresses immediately when presented to them. They're unwilling to help unless you do some brown nosing. They have accused me of things I did not do. Refused services requested and lied and said it was taken care of. My best advice is if a place has you sign a waiver stating they have bugs, rodents and other issues and you cant hold them accountable ... RUN! Good if you're desperate otherwise take your time. Theres better places that actually value their residents and properties. read more

I remember renting from Innovative properties just less than a decade ago when Jeff was there. It did the job. No complaints. Excellent price point and management was nice. The groups of people living in their unit is a progressive group. I would rent from them again and recommend Innovative properties to friends and family. read more

The girls in the office never answer the phone, or call back after voicemails are left. I've had no ac this year and it's the end of June. My apartment has stayed at over 80 degrees for the past two weeks. They never give a heads up when maintenance is coming, the whole thing is a mess. Worst place I've rented at in 5 years. read more

I lived at one of Innovative's properties for just over two years. They are a highly professional company that handled every issue I had with grace. I will absolutely consider renting from them, again. Beyond that I had an incredible property manager. He was attentive, accessible and extremely helpful. Overall fantastic, safe and well-maintained experience. read more

I moved into an apartment that was filthy (grime everywhere, rusted sink and bathtub, clothing left strewn about, toilet seat broken, etc...). It took a while to clean and over a year to have all issues taken care of (there was mold and the handymen sprayed some stuff on it and told me to scrub it off since he didn't want to deal with the smell). I enjoyed the location and generally things were fine. When I moved out I was charged around $140 for cleaning since it appeared I hadn't wiped down the counters (I had) and there was some dust (on top of the ceiling fan and on the floor, that was fair). The property manager was not there when I left despite giving fair notice, because he ended up having a "crazy day" so I was not warned that the apartment needed further attention. I understand a cleaning charge but I do not understand cleaning charge of over $140 for sweeping and dusting a studio apartment which I left in much better condition then when I moved in. read more

If I would have seen the reviews for this company I would have never have gone to them for an apartment. Before I even signed a lease or anything I had asked several questions about the property and was told anything but the truth. The building has been extremely loud the secure door is always propped open with sketchy people in and out all the time. The care taker of the building apparently does not follow the lease rules on noise. The hallways look trashed and not even an ounce clean. Come on what the hell is she getting paid for?? When I moved it the toilet was busted and leaking. The shower did not work, management was quick to fix the next day... I came home that night to find out my bathroom was flooded due to the maintenance not noticing the leaking tub! The apartment was not cleaned. There is people always yelling and can hear music and tvs blaring at all hours of the night. Would never rent here again!! read more

Went through the entire touring process then went to submit my application and they said that co-signers have to live in MN. This isn't stated anywhere on the website. Why they want to drive away out-of-state residents is beyond me but stay far away from this property management company. The property I toured also smelled like piss and they just barged into someone's apartment for a tour which felt very uncomfortable. read more

I moved into my apartment right after college and am still here. I love the location and Innovative's repair team is quick and professional. I plan to stay here as long as I live in Minneapolis. read more

Their plumber stole from us, and the landlord speaks only in threats. Building managers genuinely pay for consumable cleaning materials out-of-pocket AND makes them pay to work there. Walls are paper-thin read more

The maintenance team with Innovative properties are amazing! They are so kind, pleasant and thorough.

Stay far away from any property managed by this company! They ruined years of my life by saying I ruined a carpet and charged me for the entire carpet upon move out along with a bunch of other miscellaneous cleaning things like grease(?) which I barely cooked. This was 10 years ago and it really impacted me for at least 7 years because they said i owed them thousands of dollars. Not only that, go to their office off Cedar and talk to them. They are not nice people! You can take my word for it, DO NOT do business with them they do not care about their tenants. read more

Everyone's experiences are different. This is simply mine. Had there been a review out there before I rented, I could have at least taken it in to consideration and made a different choice. 3449 Harriet Ave S - Managed by Innovative Properties Would you like to come to your new apartment to pick up your keys and find that the apartment was not cleaned after the previous tenant moved out, there is leftover food in the cabinets, grease all over the stove top/vent/wall, and mouse droppings in the cabinets, the smell of urine in the bathroom, and the caretaker tells you " everyone has a different definition of clean, if you have a problem, take it up with the manager"? *If you wonder why I even moved in after being given the keys, try showing up to this, with your full moving truck, rented by the hour, and having to make a split second decision. I am happy to provide pictures of what their definition of "clean" looks like. Would you like to call the manager about seeing a mouse in your apartment just days after you move in and then wait two weeks for her to send out pest control. Because she doesn't feel that "only seeing one mouse is a pest control item". Even though the previously amount of droppings on the floor and in the kitchen cabinets indicates there is more of a problem. And you end up spending $25 on traps, bait, and steel wool to fill holes in the meantime? Would you like to try to deal with a manager who NEVER returns a single phone call, and the one time you take the day off of work to come in and try to resolve issues in person and you find her to be the most rude, unprofessional, and dismissive person you have ever encountered? *Check the Google Reviews - you will notice a pattern! Would you like to have to start working with the 5th Precinct Crime Prevention Specialist to deal with noisy/disruptive neighbors in the building in addition to having to call the police in the middle of the night, because the manager won't respond or address those issues? * Fights, loud music, theft, etc. - get the City Hall Police Service Records, it's worth the .10 cents! Would you like to wait 7 weeks for maintenance items that were reported by phone and in writing, multiple times (and being told several times they would be done but never are) to be taken care of - and then it's only because you hired an attorney and filed a rent escrow action? If you answered "yes" to any of these questions, then an Inovative Properties building may be for you. If you answered "yes" to all of the questions, then by all means, move to an apartment managed by Innovative Properties and you may share in my experience. You will get absolutely nowhere with the manager (names starts with an A, but you will know exactly who it is after one interaction with her). She will actually sit in front of you and ignore you in her office when you try talk to her. I am talking smug, smirking, and actually ignoring you to the point of not verbally responding while you are standing in front of her talking to her and asking questions! Who does that?!?!? To get assistance, you will have to look up the owner on the rental license for your building and contact them, in the form of a letter and a release from your attorney. Once the lease is signed, you can't even expect a minimal level of any customer service. The same caretaker that "cleaned" the apartment prior to move in, also maintains the building, so you may want to get used to seeing the same pieces of trash in the hallway for weeks on end, walking through the same cobwebs in the entry way daily, and seeing dead mice on sticky traps (from other apartments) in the trash cans. It's too bad that there is such an AWFUL manager working in the office as the owner seems to actually care about his buildings and residents. But the extremes it takes to by-pass the manager and get to him in order to get anything handled is ridiculous. Be ready to inform yourself of how Hennepin County housing court and the court mediation processes work. read more

What a horrible property management company. They are very eager to take your money, sign a lease and move you in. Once that is complete, the level of service is on par for what a person would receive in a third world country. The office lady is very rude and treats even the best of tenants with disregard and poor customer service. If you ask for a call back about something, you are wasting your breathe cuz she will never call you back. The care takers are just that. Caretakers. They have no power and do a horrible job at up keep. Cobwebs will never be removed from the walls and water stains are all over the walls, floors and ceilings. Black Mold was present in my apartment and it only took them 5 weeks to come repair the damage and that is after I called the city of Minneapolis too. Bugs - get use to living with roaches and bed bugs!! Or get yourself a sprayer and good bug chemicals and do it yourself!! The repair crew shows no respect for your property. They come in, move furinture and don't bother to put things back and leave the parts/packaging and replaced items on the floor for you to clean up. Oh and they LOVE to do surprise water leak inspections!! If someone throws furniture by a dumpster, better get use to it staying there for weeks/months until someone at the office decides to do something about it - AKA call the trash company to pick it up. Problems with the apartment I lived in - ceilings not repaired after a water leak, a water leak that required roof repair, holes in the closet doors, rust stains in the tub, toilet that needed to be replaced, cheap paint on the walls, filthy walls and carpets in common areas, dirty and drug selling neighbors in the building, everything they replace is so cheap it is sad. Overall theme - if you like living in section 8 apartments and dealing with a property management company that has NO PRIDE in their business or buildings, then this is the place for you!! read more

I called Innovative properties to go see an apartment. The caretaker told me that it would be Saturday at 12. I went to the property at 12 and the caretaker was not there. I called him and he told me he was 10min away. I waited for 40 mins and he never showed. So i left. Terrible first impression. My time was wasted. read more

WORST RENTAL EXPERIENCE OF OUR LIVES. The management staff is unprofessional, unresponsive, and manipulative. Our building was neglected, filthy, and not at all up to code. DO NOT RENT FROM THIS COMPANY! read more

I don't understand why only angry people leave ratings. I was in love with my apartment. Everything about it. The location, the price, the on-site landlord, Danielle, the shoveled walk way every snow day, everything. I lived there for over a year and the only reason why I left my apartment was because I moved to another state and I still miss my apartment. read more