1. Innovative Homecare Solutions

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Downers Grove, IL

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Innovative Homecare Solutions

4.0 (5 reviews)
Open • 8:30 am - 5:00 pm

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Suburban Home Care

Suburban Home Care

3.0(2 reviews)
2.7 mi

My family and I were looking for care after my grandmother fell. We wanted someone to stay up…read moreduring the nights to watch her since we were burning out trying to do it ourselves. We were referred to Suburban Home Care from our neighbors who also use Suburban Home Care for their mother. Before that, I tried to do some research and it's difficult since there aren't many reviews for a lot of home care services, so I'm grateful I found this place. When I called them on a Friday evening after my grandmother was discharged from the hospital, they got back to me during the weekend and tried to set things up ASAP since I had told them we were exhausted and needed someone right away. We met Bill, the owner who gave us a free assessment on Monday and we discussed what happened and our needs. He is knowledgeable and compassionate and understands people's needs, Bill is amazing! I also spoke with the Client care coordinator Diamond, she listens to everything with such empathy and you can tell she really cares about her work and patients. They found someone right away and the caregivers were very gentle and kind with my grandmother, which is something that's absolutely priceless. We will definitely be asking the caregivers to come on a more consistent basis. I wanted to mention that we never feel pressured to meet a certain number of hours and it's always based on what our family needs. They're flexible with times and they do a great job scheduling during the times we need. They are professional and I'm so grateful for the extra help!

Where do I begin? Diamond the coordinator on call, mixed up my mom's caretaker time and the CNA was…read morereal late! She seemed so "rushed" and un empathetic when I spoke to her as well. You would think that when you work in the services field, you would know how to greet and talk with a smile. On top of mistake, I received No apology, just that someone would be there to cover my mom's caretaker! Another care taker came 40 minutes too late....She did not handle the situation properly at all!

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Innovative Homecare Solutions - homehealthcare - Updated November 2026

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