This Company was referred by a friend and it is a truly trusted referral resource .that helps us do…read moreso easy, especially in home care. caring Hands providers follows the philosophy of always putting patients first and doing the right thing. the staff does its JOB WELL and very caring thank you for everything you do...

Nathan and his team were amazing. They are warm, kind and understanding. They took the time to work…read morewith my parents through the whole process. The building looks wonderful after the updates that were made. I love that the medical support is on-site but is also optional and based on what the person needs, not just a medical level to charge the person more.

My 94 year old Mother just moved in to Independence Village in Naperville and so far everything has…read morebeen great. The staff has been super at welcoming her to her new home and taking care of anything extra she has needed. The residents have also greeted her with enthusiasm, support and friendship.

Pros Our caregiver was a great emotional match for my mom…read more Our caregiver was trustworthy Cons Because I live in close proximity to my mother, I was able to see the concerns noted here, first hand. The caregiver provided to us told us she did not cook- I cooked dinners for almost one year and packaged them weekly for both my mother and the caregiver. Our caregiver did cook scrambled eggs. She did utilize a microwave to reheat the dinners I cooked and packed for her for the almost year she was with us. The caregiver provided to us vacuumed twice in the year she was with us-once because we requested it bc of an upcoming carpet cleaning and once in response to our having contacted and brought Tanya in for a conversation. Our caregiver did not do light cleaning. *Photo#1 is an infection caused by not wiping skin completely. We had no idea she had such an infection until hospice showed us on the first day of their services. (We brought hospice in-not from European care. Outside hospice provided a healthcare worker 2x per week, a nurse, a doctor to direct end of life care, equipment including a hospital bed and oxygen, access to team members, pastoral support and very necessary supplies such as briefs, creams, wipes and meds. *Photo #2 is called shearing. We also didn't know this was happening until my mom's first day of hospice services (that we brought in) and they brought it to our attention. Shearing is caused from yanking a brief out from under the patient. The issues of cooking and cleaning were brought to Tanya's attention in October. My mom was in hospice and no longer eating much so cooking became irrelevant. Our caregiver never did do light house keeping. With the help of hospice, and my taking over personal care for two weeks (except middle of the night refreshes) , her infections cleared up. There is discrepancy about what my brothers would rate vs what my sister and I would rate, as the girls picked up all the slack for cooking, cleaning and infection clearing. Tanya did tell us we should have contacted her sooner, with cooking and cleaning issues, we did not want to make waves because one brother uses the services for his father in law and our caregiver was a great emotional match for my mom. When I did contact Tanya and I met with both her and our caregiver, Tanya did not follow up. When contacted a second time for a new situation, Tanya's immediate response was to try to reach my brother by contacting my sister in law via email-who is not a POA-to voice her own concerns.

I really enjoy working for European Best Care. I've worked with several clients and the office…read morealways gives a quick response whenever I have questions.

My brother was at Wynscape for a year. There aren't adequate words to say how pleased we were with…read morehis care and the facility as a whole. The place is so clean. They clean one corridor after another and when all 4 wings are done, they start all over. The staff is wonderful- warm, friendly, caring, skilled, kind and dedicated. Even staff who was not assigned to my brother that day would stop in to say hello or share a joke or talk about sports. Some even stopped by on their days off to check in on my brother. I would say that for many of them, this is not just a job, but a calling. The care they gave was gentle, compassionate, patient, tender, respectful. They work hard to preserve their patients' dignity. My brother knew he was loved, not only by our family, but also by his Wynscape family. I was impressed by the friendliness and helpfulness of everyone on the staff. They regularly stopped what they were doing to provide help and assistance. The rehab staff is also excellent - encouraging, professional, attentive. The food is very good and the staff went out of their way to make sure my brother ate. The staff not only attended to the needs of my brother but were also very attentive and responsive to our family. From entering the facility to the time one leaves, the warmth and caring provided are evident. If I ever need skilled or long term care, this is the place I would choose. I am so very grateful for the care they rendered to my brother in his last year.

They don't seem to have adequate staff fir the number of residents. Maybe they meet the state…read moreminimum guidelines, but the need more. Frequently residents call for help go unanswered for hours and the staff seems to change too often and some of the temp help seems completely untrained for requirements of elderly care.

I wouldn't trust this agency with my worst enemy. Unreliable untrained and constantly calling off…read moretheir shift due to personal matters. We went without service for 2 weeks because Brian the owner of them over here we had a $600 bill outstanding he refused service for 2 weeks until the bill was paid so we dropped him like a hot potato. They promise you everything, and to deliver mediocre to almost dangerous caregivers one night we had to turn our security cameras on the caregiver scared us so much you look like he just got out of jail. Stay away if you value your loved ones health and your care givers State of Mind unreliable service. The communication is so poor I'm wondering how he stays in business. I will be grading you on the Better Business Bureau site for neglect and abuse of a caregiving agency

The staff is professional and caring . I recommend their services to anyone with needs for caring…read morefamily members. As a Healthcare Provider myself I strongly recommend them.

I may have been the luckiest of all the people leaving reviews because my care was great. Everyone…read morefrom Newsome was to notch. I had an accident and when i was released from the hospital i needed home therapy and nursing care. My therapist were Ed and Kelli. Both were great and so helpful. they really helped me regain my pre accident form. My nurse Jessica was superb. She was so helpful and thanks to her, i am totally healed from my wound. I thank all these people for the assistance they gave me. I received 5 star care

Phone conversation problem with one of the nurses who called to set up an evaluation; she was very…read morerude and unprofessional. It appears that the agency continues using her due to possible staffing issues. I refused to allow her to come to my home.

I chose Alden for my aunt and it was a wonderful experience from start to finish. Clean and…read morewelcoming and the staff is 100% above the mark. The care that my aunt received was beyond what I expected for a facility as I know they are usually overworked and underpaid and have so many to take care of. Her caregivers were attentive and loving and went out of their way to make sure I was updated if anything occurred. I would recommend Alden of Waterford to anyone looking for care for a loved one.

Alden Horizon Independent Apts Is terrible place to live…read more They are abusive to some seniors. They say one thing, then say they never said it. I have been needing a new toilet the manager Candace Avila says I can use public toilet. I pay me rent, I have no reason to be treated like this I am sure buy writing this they will do something to me.

Thank you very much for all your help. Your company has been very professional and went above and…read morebeyond. I'm sure everyone is great, yet the care and attention from Kris really stands out as to making the processes seamless and pleasant. She truly did an excellent job! Coco really did an absolutely wonderful job caring for my mom as well. Her thoughtful efforts to tidy up the home made a big impact. Thank you.

Everyone that I have met or spoken to with this company has been fantastic and extremely helpful. I…read morehighly recommend Homewatch CareGivers of Naperville for any of your caregiving needs.