This is a review of the food tour. The company offers other tours like rum tour and history tour…read more Our guide Pablo was super nice and knowledgeable. You'd get a text message reminder a day before the tour and they would ask if you have food restrictions or allergies. You'd also get a reminder where the meeting spot is. We met at Banco Popular, introduced ourselves and went our merry way to the 5 different food spots. Pablo ordered the food before hand so that when the group arrived at the different restaurants/places, the food was ready and we did not have to wait that long. Our first stop was Cafe Cuatro Sombras where we had coffee and croissant ham/provolone cheese/guava butter. I liked this croissant with a hint of tanginess/sweetness from the guava. Noncoffee drinkers had options of lemonade and tea. Second stop was Señor Paleta. There's no indoor seating here so we had the delicious parcha (passion fruit) popsicle. Yum! Very refreshing, great for this warm weather! Third stop was Cafe El Punto. This place has a lot of artwork by local artists. We had ceviche de pescado and alcapurrias de la casa which were nice. Fourth stop was El Patio de Sam where we "made" our own mofongo. We had fried plantains and garlic butter, mashed them in a mortar and pestle, and added the chicken before turning the mortar upside down to get the mofongo. This was flavorful and had more moisture compared to another mofongo we had. Last stop for dessert was Vaca Brava. We had flan which was nice. We enjoyed the food, the tour, and the conversations. Great experience here.

The tour guides were friendly amd knowledgable, the food was delicious. We have been on over ten…read morefood tours around the world and this was up there with the best.

This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

What a lovely introduction to the Rain Forest! There were gentle walks, beautiful scenery, a river…read moreswim and somehow I was surprised the trails were muddy. Duh, it's a rainforest!!

My husband and I recently went on a tour to with Natural Wonders to El Yunque, the rain forest, in…read morePuerto Rico. Fifty people from our community went on a cruise together and we used Natural Wonders for an excursion. The tour was excellent. They easily handled a large group. We had Alicia as our tour guide. She was extremely knowledgeable about the rain forest and Puerto Rico in general. We used 2 buses and the 2nd driver was equally as knowledgeable. The tour was punctual, very comfortable conditions and the price was reasonable. I would highly recommend using their services.

Absolutely FANTASTIC!!! We were on limited time and had a custom designed tour. We wanted to…read moreexperience Old San Juan and the rain forest. Took a route from our hotel along the coast. Raul was very knowledgeable and funny. He let us explore on our schedule and pace. We just had to call him to pick us up when we were done. Would highly recommend! Another plus is he was able to pick us up at our hotel which was WAY out of town. Do a tour, you will have a blast!

When traveling, especially to more exotic sites, the first thing I do is to hop on a tour bus in…read moreorder to get orientated and learn a little something about the area. As tour busing goes, the most important thing is the tour guide. It's his or her knowledge and expertise that you're really paying for. With Carlos of E & B Tours, I really lucked out. He was one of the best, most charming, friendly and knowledgeable tour guides ever, and a darn good tour van driver to boot. I took the E & B Tour of the El Yunque Rainforest located in Luquillo, Puerto Rico, and couldn't have been more delighted. I've visited plenty of rainforests and have even lived in one outside of Manaus, Brazil, for about 6 months and know that though they are all called rainforests, there are no two alike. Carlos seemed to have a knowledge of everything about El Yunque, the name and type of every plant, flower, animal, bird and even the medicinal, food uses or habitats of each. If on my own, even with my extensive knowledge of rainforests, I would have pretty much missed out on everything of importance and wouldn't have had a clue of what I was looking at. So, as far as tours go, E & B Tours, especially with Carlos as a tour guide is a definite Five Stars; as good as it gets.

Fantastic tour of El Yunque National Tain Forest! Our tour dude and driver Charles was extremely…read moreknowledgeable about the park and all things Puerto Rico..he made it very convenient for guests and enhanced our experience. Luquillo Beach was beautiful..although the western was not great we sampled awesome Puerto Rican street fare at low prices! Small group in a comfortable van..definitely recommend this tour company and Charles especially as a guide!

We had Carlos take four of us on his suggested tour on Dec 5th 2019 and it ranks as…read more one of the best things we've ever done from a cruise ship excursion. Here is something that is outstanding and rare during any excursion. He took a lot of pictures for us and he sends you a link to download all of them for FREE! I have never had an excursion do that before. If you do a dolphin or stingray type of excursion you know you will have to pay to get the pictures they take. The insult is they often also don't allow you to bring your own camera so you are forced to buy their pictures. Not this guy. How do you not love him for the fact he not only doesn't charge you but he takes so many for you and with you that it basically is a recap of the day with him. We had over 120 pictures alone that he took for us. It's awesome not to be gouged on an excursion.This was an unexpected add on for us. The walking portion in Old San Juan is fascinating and colorful and thrilling all at the same time. I can't say enough how great a place Puerto Rico is. Such diversity on the island. Historic Old San Juan, forts, stunning beaches, rain forest, night life, luminescence tours etc. Puerto Rico offers so much and the people are so nice and accommodating. We've been there twice and will be back again and will insist on spending a day with Carlos again. He is that good. I asked to stop and have some pastelillos and rellenas and we got an authentic experience that was tasty for lunch. Of course he had the cooler stocked and a nice big tv screen at the front of the van so anyone in the back has a clear view of what's ahead while we are driving. A very nice touch that is really useful and was very much appreciated. The narrative Carlos provides is educational and delivered in such a nice friendly casual style. He had all of us at ease immediately when he greeted us right across the street from where the ship is in port. He had me at ease nearly a year ago when I booked our time with him. His email replies and phone calls for any questions are always helpful and he does respond to questions in a timely manner. Keep in mind he could be on tour and he can't reply immediately. Carlos is so warm and personable it's great for this gringo to now have an hombre in lovely Puerto Rico. Sincerely, Carlos, from the four of us, thank you for giving us a memory that will last a lifetime! Oh and one last thing for Carlos, you need to buy a new van so I know you will continue to do this for another ten years!! See you again friend!

We began our day around 9:30 AM - Charlie was early which was great since we were ready to roll! We…read moremet with Carlos and hopped aboard the comfortable, climate controlled awesomely decked out luxury van "Charlie". Our customized tour began in Old San Juan. I knew my husband and I would not venture past the resort unless we had a tour guide - but we really dislike overcrowded hot buses and predetermined times of departure & locations. Sometimes you just want to walk around and stay a little longer etc. We loved touring old San Juan and traveling into the mountains. We ate at the popular Pork Highway in Guavate. Sampling a buffet of the local offerings was so much fun and of course delicious! The pork was seasoned to perfection and we really fell in love with the yucca. After eating we visited two very interesting art galleries. Jenny and Santos. Please check out our pics - Carlos took all the pictures and made sure we had wonderful memories of our excursion! Highly recommend and worth every penny!

I booked the zipline tour with Ecoquest Experiences & Tours via Carnival Cruise Lines while in San…read moreJuan. There was a lengthy but smooth bus ride over to the location. Once on site, we had a few minutes in the Margarita Bar to take a bathroom break, grab water or snack, etc. Then we went to another area to get our gear put on and then headed to the first line. Before getting started one of the guides gave instructions on what not to do with the gear, how to hold on and how to pull yourself in if you don't make it all of the way to the next platform. Next the adventure began. I don't recall the description saying that there were open-slated wooden bridges to cross or slightly steep and possibly slippery hills to climb. I can say that my nerves, glutes and hamstrings got an intense workout. lol. The last line ends back at the Margarita Bar, perfect for if you need a shot after. The guides help you get all of the gear off. The views were great, and I really did enjoy myself. I made it across successfully on all 5 lines. It was more work than I bargained for but I'm glad that I went and would consider doing it again. All of the tour guides assisting us were great and everyone in our tour survived the experience.

This was an excursion offered through Carnival Cruise Line while in San Juan…read more My fiancée and I did the ziplining thru ecoquest. The grounds were gorgeous - it was great walking / hiking thru the natural landscape to get to the 5 lines. The lines were shorter than I had hoped, but we still very much enjoyed ourselves. It was great learning more about the area - our guides were very informative!

Best Excursion Experience - Highly Recommend Castillo Tours!…read more Our day with Castillo Tours was absolutely incredible! Huge shoutout to Captain Tito, Eli, Adrian, Mathew, and Brian--this crew went above and beyond to make our experience unforgettable. From the moment we stepped on the boat, they made sure my family and I were well taken care of. I never had an empty cup, lunch was delicious and on point, and they even took the time to teach guests the basics of snorkeling. You could tell they genuinely cared about making sure everyone was comfortable, safe, and having a great time. The boat was super clean, and the whole vibe was fun, welcoming, and relaxing. I 100% recommend anyone on vacation to try this tour--you won't regret it! And if you can, request this exact crew. I'll definitely be coming back for another round.

Amazing experience! The highlight of our vacation in Puerto Rico. The catamaran was in great shape!…read moreHowever the captain and his crew made the difference, courteous, attentive, hospitable and fun! Every single passenger had a great time! They are great ambassadors of Puerto Rican Hospitality and Castillo Tours quality of service. I highly recommend this experience!

If you're looking for a nice relaxing day on a private island then this may be the trip for you!…read moreThis is a group tour that travels with more than just those you booked with. As long as 15 people are on the tour, they will take you to your Calebra. If less than 15 you stay local! There were well over 15 so we were able to tour Calebra. It was so beautiful! Once you get there, they pick you up on a ferry to take you to the boat . The boat travels for about an hour before getting to a private island and that is where you get the guided snorkeling or diving tour depending on what you selected! My friends and I did the snorkeling. As someone who can't swim (I know I know lol) I had a great time. The tour guides were very informative and helpful for all ages and swim levels. They do provide fruit, cold cut sandwiches and rum punch and when you stop . If you're looking for a "party" boat then this may not be for you. Don't expect lots of liquor and twerking etc it's a family type tour, Some of my friends were a bit disappointed by the price expecting that we'd stop somewhere that had a bar and restaurant but it was just a private island (we're in our high 20s low 30s). So idk I think it depends on your expectations but I was okay with everything and the service was great!

Never In my life did I think I would give a 1 Star but would not recommend this company. We…read morecontacted them weeks prior to our trip to inquire about getting scuba certified. We were told we had to first buy and complete the course work through PADI and from There they would do the water/ dive sessions and compete the certification. The shop also gets a kick back from Padi as work since it makes u select a dive shop where ur course work is sent to. Once we complete the course work, we each reached out to the dive shop about 2 - 1 1/2 weeks in advance to schedule the dates and times for the water sessions. We did not receive any type of response back from the shop. We attempted to message on whatsup as requested but still did not receive a confirmation or any type of communication. We called down to the shop, where we were told to just text them. We again tried to text the shop but did not receive any response. We flew to San Juan and arrived and immediately went to the shop, we were told to text them and they would get back to us.. we asked directly if they had availability and we were told they would check and get back to us via text.... A day goes by, we attempt to call and no response.. fully we get a text saying they are fully committed...... This was without doubt the worst type of un-reliable customer service and a refusal to communicate.. I would not trust this dive shop or operation. They should never have told us to use to do the course work with their shop and then refuse to complete our certification. Luckily Scuba Dogs next door came to our rescue when we told them about the horrible customer service we received. Just be aware this shop will not be reliable.

**This is a fairly long review - but highly informative!**…read more I booked an El Yunque hike with Pandora a few months ago based on some reviews I had read - and my wife and I are glad that we did! Our driver (and owner of the company) was Eddie. I got a couple of follow up texts and emails from Eddie confirming our pick-up time and a text 20 mins before we were supposed to get picked up...gotta love that follow up! We started out for the hike about 10 mins earlier than expected. We were supplied with water, soda and fruit for the trip. Along the way, we were given a lot of information - current and historical - on the areas we were driving through and the island in general. Once we got there, we watched a video on the rainforest that really tied together the information we had received on the ride in. We then trekked it up the mountain in the van until we hit the trailhead. The hike from the La Mina trail was amazing! So many photo-ops, plus there's a waterfall (wear shoes good for hiking and water of you're going to swim). The trail was mostly down-hill and paved....but it was closed at the waterfall, so the walk back was uphill and a little rough. Don't let that deter you ....We wouldn't have traded the experience for anything! After the hike and more photos on the way down the mountain (which lasted about 90 mins total), Eddie took us over to a local eatery near the airport...the food was great and cheap (even if we got the world's worst waitress! LOL). After lunch, we headed back to the hotel. Eddie asked us what we were getting into the rest of the day, so we told him we were headed to Old San Juan for the afternoon. Eddie offered to give us a ride down there (which we gladly accepted). He allowed us time to go up to our room and change before we left. He picked it's up in his personal car and drive us over...still giving us great information about the island, and also life - advice we will surely cherish. He left us near the docks - and I must say, it was a little sad ending our time with him. It was like being with an Uncle you haven't seen in a while. He really takes care of people, and seems to genuinely enjoy what he does. He puts a lot of hard-work into perfecting his craft as an excursionist and it really shows. I know it has already been said in another review, but we honestly do feel like we have made a friend in Puerto Rico, and will definitely be calling WHEN we come back! Thank you very much for your time today, Eddie...We thoroughly enjoyed it - you made our vacation extremely memorable and special!

Eddie was an excellent tour guide! He did something not many (if any at all) would do, he took us…read moreto the top of El Yunque! It was an incredible experience! My wife and I researched various tours and decided that Eddie was the one because he was willing to do a private tour with just us two to the top of the rainforest and Bacardi Factory. He went out of his way to make sure we had a blast! Our morning started with him picking us up promptly at 8:00AM at our hotel. He had fresh fruits, cold water, great service, and very good conversations. The night before he made sure we had all we needed before booking with him so we were all set as soon as we jumped in the van. He told us all about El Yunque and what we would see, while taking his time driving the crazy streets of Puerto Rico. Once parked, he made sure we stretched and took a few pics of us before starting the hike. We went through the trails taking all the time we needed since it was very muddy and wet. We went all the way to the highest rock and spent a few minutes admiring the view; then we went back down to see Mt Britton. He took a bunch of great pictures of us as we went through the trails and shared them on dropbox when we were done. After El Yunque he took us to Bebo's BBQ in San Juan which was phenomenal (he said it would be)! He then took us to the Bacardi factory and patiently waited for us to take the tour, all this and it was his birthday! We had a full day with him. He showed us interesting areas of San Juan on the way back to the hotel and we couldn't be happier! Eddie is a trusted, funny, respecting, fun, and caring tour guide! So much so that I feel we must contact him next time just to say hi and have a drink even if we do not want to go on any tours. One of the best things about Eddie is that he is VERY flexible with his schedule and he will take you anywhere (that is reasonable of course). I feel he is an excellent guide and companion which is great because Puerto Rico has gotten pretty dangerous over the years and it is best to be with someone who knows the area and the history, even if you just want to be cabbed around the island. We recommend Eddie and Pandora Tours with our eyes closed! We loved our tour!

This was a great afternoon adventure for my husband and myself. First of all, we have never zip…read morelined, and for our first time out , Alfonso went over all his credentials, training, the reliability of the equipment to reassure us that we would be safe today! Our outing not only included the zip line, but also some hiking, instructions on three micro ecosystems, and swimming in a mineral spring! They included some fresh fruit and drinks, a rustic ch anging room and took LOADS of pictures for us. Thanks Caesar and Alfonso!

I had a beautiful wild experience with La plata. My instructors were very nice and informative…read more Always putting safety first, I felt very comfortable zip-lining and hiking with Alfonzo and George. Can't wait to do it again!!