Another save by Straight Shooter. A shower head was double threaded and leaking. They came out,…read morediagnosed, got new shower head to match and replaced pipe with threads. All in the same morning. Excellent work!

Had to call them again for a small leak in my basement. They were there the same day, assessed the…read moreissue and repaired all In the same day. The technician was amazing. Thank you again!!!

Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

We had a very sudden, and large job that required our sewer line to be redone. This all happened…read moreright around the holidays which made for extra stress. Chris was quick to come out and give me a fair bid on the job. The estimate was very thorough and included all labor and parts with breakdown of pricing. He gave me a few options, and he was able to save me as much money as he could. When it came to work, the technicians were fast and respectful of the home, kids, and dogs. The total work of replacement was about 2 1/2 days. The warranty for work and parts is more than fair. As I already said, this happened about 2 days before Christmas, and our family was at max levels of stress during this time. Chris was willing to be flexible with my payment schedule, and he was always available to answer my phone call and answer any questions for me during this stressful time.

Highly recommend Mr.Rooter to anyone. Chris is a solid dude and you can tell he cares and values…read morethe quality of the work and services he provides.

Very professional, superb fix it plumber, fair cost. Can't…read moresay enough, he did a great job for me. I will use him again. Thanks

Thank you Tim for checking the few concerns I was worried about. And will definitely have you…read morereturn in Spring and reposition my main water valve. And enjoyed our conversation and good laughs. Will definitely refer you to my friends!!!

Outstanding service. No wonder they are rated Best of N Idaho. Had them repair a shower faucet…read more Same day service. No overselling

We had an incredibly difficult winter this year. Trying to get our home open after being…read morewinterized. I had electricians, a contractor, water treatment people out to open our place up in the dead of winter after a major winter storm. I was desperate. My husband was extremely ill and was being treated at Kootenai Hospital with a serious illness. After many issues with the cabin and me crying on the phone trying to explain what we were going through, Fred's Plumbing owner and crew said, "Don't worry we will get your place open"...and they did! They put in a handicapped shower and a new toilet in record time. They even helped me down 29 steps to my home with a load from Costco to get ready for my husband's homecoming. The gal in the office said incredibly comforting words for us during that stressful time. When people show up during those times it's humbling. I will never forget what Fred's plumbing did for us. So YES. Fred's Plumbing is an excellent business with excellent human beings. Thank you!

I would like to give a 5 star rating. I had a persistent leak under the sink. I called on a…read moreholiday & they responded in one hour. They completely rebuilt the piping under the sink and gave me additional helpful information, as I am new to the area. Sherry S Rathdrum

Quick response to my call for service- same day repair. It started with replacing an outdoor faucet…read morebut they discovered a major leak under the house and were able to fix/replace it at the same time. Referred to another company for clean up and arranged for us to get same day service from them. Highly recommend this business!

They were very helpful when I needed a plumber. They were prompt and quick to fix the issue. Six…read morePoint Plumbing is now my "go to" plumber. Thanks, Ryan.

Great pricing, much lower than other companies but did not sacrifice on quality at all. Shoe…read morecovers, tarps on carpets. Very friendly and clear about the work being done. Fast response as well. 10/10

Timely service and support from John, I would recommend him to family and friends, he can do a lot…read moreof the repair and service that other guys charge way more for

Very fast service. He fixed the heater fast and at a more than fair rate! Thanks! Highly recommend!read more

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

They came when the world had turned away from us, braving the bitter winds that howled at -10…read moredegrees. In the shadows beneath our home, they crawled into the cramped crawl space, uncovering the break and mending the pipe with a steadfastness that felt almost otherworldly. These were rare people, those who met your gaze with sincerity, eager to ease your terrible day without a trace of exploitation. Their genuine desire to make things right stood in stark contrast to the cold indifference of corporate America. It is these small businesses that we must rally to support.

Quoted pretty high. Error with scheduling; waited hour and half.... basically, no show. Offered to…read morereschedule, but no added customer service after their own error. Won't recommend unfortunately.