I can barely express my gratitude for the love, compassion and gentleness from this man. He is a…read moreGod loving man who wants to serve his community during one of the most painful times of their lives. God bless him for it. He, his wife and staff were so kind and gentle during one of the worst days of our lives, this type of work doesn't get the recognition it deserves. We looked around at other places, but hands down we made the right choice and where the Lord led us. We did our own set up and purchased our own casket, but Ed was flexible and so accommodating we had ZERO issues!! I loved how there was so much light in this room... it's needed in such a dark season of our lives. Thank you Ed, for being the funeral director God has anointed you to be.

Ed and his team was absolutely amazing. They were loving, kind and compassionate in our time of…read moreneed. Their price was a fraction from the local known funeral home. So grateful we used them instead for our services.

It's a difficult time and many have lost loved ones, unfortunately we needed assistance for a loved…read moreone who passed, ,Lakepointe was available to assist us right away and were very patient with us. They were able to assist us right away and everything was done at its fastest. This review is hard because well it was very something unexpected of our father, but I'm glad we found Lakepointe, Nicole and David helped us out. They both were very patient with myself calling for updates and with our requests. I highly recomend them for a dignified service. Once again thank you Nicole and David. -Family Reyes D

Losing my husband was the worst thing that ever happened. It happened suddenly, and my family was…read morein a state of shock. Two days later, we had an appointment - my three adult kids and I went to meet with Veronica. She was very nice, and very compassionate while she listened to us tell stories about Bobby, even as we were picking out his urn and described why the one we chose was *perfect* for him and that he would approve. During that appointment, I filled out all the necessary forms for the cremation, and I checked the box requesting they preserve a lock of his hair for me. I also requested Jewish memorial candles, which were included in their 'catalog'. Veronica looked over the form, and confirmed with me that (1) I wanted a lock of his hair, and (2) that she would look into finding the memorial candles. I told her I wanted to put together the slideshow for his service, as I knew he would have wanted. Veronica and I spoke several times after our appointment, and I felt good about everything. Veronica scheduled an appointment with me which was set for a couple of days prior to the memorial, to make sure the slide show was acceptable, AND that it would work. I went to the mortuary at the appointed day/time, and the door was locked. When I called, I got an answering service. I called Veronica on her cell, and she told me she forgot she had something at her child's school, and couldn't make it - but that I could just get there a little early before the service and I could check it with the gentleman who would be running the service. The man who came in and helped me was very nice, and he helped ensure the slide show and the service went off without a hitch. The slide show played while people were coming into the chapel, a military honor guard gave my husband honors, and then we began with eulogies, with the slide show playing at the end. The service was lovely. After the service, the gentleman who ran the service gave me an Evans-Brown mortuary bag with extra 'prayer cards', the thumb drive with the slide show on it, and the urn. I asked him if the hair and candles were in the bag (it was big and very heavy), and he said that whatever was there for me was in the bag. When I got home, I found that there was NO hair, and NO candles. I called the mortuary the following day (Monday), and the call went straight to voicemail. I called *several times* and no one responded. I even left a long and detailed message on her cell phone voicemail, and I got a call back from someone at the mortuary saying Veronica saw I called her, and could she please get a message for Veronica (??). The message on the voicemail was crystal clear. I called quite a few times after that, but got no response. Many months later, I finally sat down and wrote an obituary, which I had been unable to do at the time of his passing. I sent Veronica an email and asked if she could add the text to his obituary, which at that time consisted solely of his name, birth/death dates, and a photo. Again, no response, and no addition to the obituary. (I looked for it today, and now the photo has been removed, but nothing else added.) I had to make a lot of changes in my life, including moving away several months later, so I never ended up calling again after a few months. Forward to holiday season 2025. I randomly got a call from "someone" at Evans Brown, saying they were following up with past clients about the services they received. I told him EVERYTHING noted above. This man was shocked, said it didn't SOUND like Veronica, he apologized and said that he would get to the bottom of it, and that someone would call me on Monday. If I'm not mistaken, it was the day after Christmas when we spoke. AGAIN, *I didn't get a single phone call*. I wasn't surprised, because this is what I have come to expect from them. I would DEFINITELY not recommend them. They show great customer service at the beginning of the whole ordeal, but they ignore you the first chance they get. And adding insult to injury in my case, I at least was going to have a lock of my husband's hair, but nope - they just didn't follow instructions, and never ever responded to my concerns.

They were so nice van caring in the beginning. I was having trouble coming up with the money for my…read morehusband's services and they were very understanding it seemed. Once the services were paid for and my husband was cremated I was told his remains were ready but that the county hadn't sent the death certificate. They would reorder it. I called the vital records department and was told they never even ordered it. I brought that to Veronica's attention and she was very rude told me she had never said that the county hadn't sent it and tried to lie her way through Losing a loved one is stressful enough you don't want to be dealing with someone who flat out lies to you. DONT USE THEIR SERVICES

My mom was cremated by them. They were very nice and everything was taken care of so I could just…read moretake time to grieve.

We needed a simple-as-possible funeral at short notice and Options were very willing to keep it…read moresimple and were straightforward and were forthcoming about all the charges involved. We had a few specific wishes and they had no problem accomodating everything we asked for. Obviously, some elements of funeral arrangements are very difficult and their skills and friendliness made it much easier for everyone involved.

I found Chaplain Erica and Joe through a Google search for chaplains experienced in conducting…read moreservices at Riverside National Cemetery. Chaplain Erica responded within an hour and arranged a telephone consultation the following day. She immediately demonstrated extensive knowledge of the VA cemetery's strict scheduling requirements for its 30-minute services and explained how to make the most of the military honors and benefits available to veterans. The service was flawlessly coordinated, and I felt my father received the dignified, respectful, and heartfelt farewell he deserved. One recommendation I was initially hesitant about was Chaplain Erica's suggestion to use both a local florist and a bagpiper. In hindsight, both were outstanding additions. The florist charged significantly less than many regional florists while providing exceptionally fresh and beautiful arrangements. Just as importantly, they were very familiar with Riverside National Cemetery's procedures and had everything set up well before the service began. The bagpiper, Joel "The Marine Piper," was especially memorable. Dressed in full Marine and Scottish Highland attire, his music--including Taps--created a solemn, reverent atmosphere that made the service even more meaningful. His performance provided a moving and fitting farewell for my father. I highly recommend Chaplain Erica to any family planning a service at Riverside National Cemetery. Her fees were very reasonable, her guidance throughout the process was invaluable, and her experience with the cemetery's procedures helped ensure everything proceeded seamlessly during a difficult time.

Definitely would recommend the service had a great experience. They took care of me my family. My…read moredad had a great service. I didn't have to worry about anything. It was all arranged. Don't think twice about using their service because I'm definitely going to recommend them to anyone that needs a service. Thank you once again, Mario.

I found Chaplain Erica and Joe through a Google search for chaplains experienced in conducting…read moreservices at Riverside National Cemetery. Chaplain Erica responded within an hour and arranged a telephone consultation the following day. She immediately demonstrated extensive knowledge of the VA cemetery's strict scheduling requirements for its 30-minute services and explained how to make the most of the military honors and benefits available to veterans. The service was flawlessly coordinated, and I felt my father received the dignified, respectful, and heartfelt farewell he deserved. One recommendation I was initially hesitant about was Chaplain Erica's suggestion to use both a local florist and a bagpiper. In hindsight, both were outstanding additions. The florist charged significantly less than many regional florists while providing exceptionally fresh and beautiful arrangements. Just as importantly, they were very familiar with Riverside National Cemetery's procedures and had everything set up well before the service began. The bagpiper, Joel "The Marine Piper," was especially memorable. Dressed in full Marine and Scottish Highland attire, his music--including Taps--created a solemn, reverent atmosphere that made the service even more meaningful. His performance provided a moving and fitting farewell for my father. I highly recommend Chaplain Erica to any family planning a service at Riverside National Cemetery. Her fees were very reasonable, her guidance throughout the process was invaluable, and her experience with the cemetery's procedures helped ensure everything proceeded seamlessly during a difficult time.

Chaplain Erica made my dad's committal service wonderful. Joe and Erica were so helpful in lining…read moreup everything I needed for the service. They walked me through all the contacts and items I needed aligned to make sure the service would run smoothly. The attention to detail and presentation at the service were too notch. She recommended us the bagpiper, which definitely added another element I never would have thought of. Erica takes photons and videos of the ceremony and shares them with you so you can just focus on honoring your loved one. She even will return to the grave site and photograph the site when it's ready to let you know. I can't thank Erica enough for making my dad's service a special one. I was lucky to find her and her husband to run the service.

I could recommend this place enough. We didn't have the service there, but we did use them for…read morecremation services. Kind, caring and compassionate--I would highly recommend.

If I could give more than 5 stars, I absolutely would. During one of the most difficult times in…read moreour lives, Sabrina was a true light. From the moment we walked in, she was kind, calm, and incredibly professional. She made us feel okay like we weren't alone and guided us through the process with so much care and compassion. Sabrina handled everything with grace and efficiency, making what could have been overwhelming feel simple and manageable. She was respectful of our wishes, sensitive to our emotions, and somehow still managed to make us smile a few times. It truly felt like she cared not just about doing her job well, but about us as people. Thank you, Sabrina, for making a heartbreaking time just a little easier. You were a blessing, and we are so grateful .

The crew are very patient with a lot of empathy for grieving families. Vanessa helped us, knowing…read morehow urgent our situation is since my father's remains we have to bring overseas. Everything went well! The whole team is amazing!

Sabrina at Miller Jones Murrieta location was so helpful and kind, compassionate and helpful…read moreespecially given my odd rare situation in regards to my Dad (she knows - legal next of kin situation with a secretive imposter). She literally had to do all her work twice, but never made it sound like an inconvenience. I know she has a difficult job to do that not everyone can do - and she shines! She was so competent, and professional. Thank you Sabrina - I hope you see this - S.Meek ​