I am beyond furious with the way Pierced Hearts handled my sister's navel piercing. From the start,…read morethis experience has been a disaster due to sheer negligence and a complete lack of accountability.
My sister clearly explained to the piercer, Jaime, that she has a very flat belly button and specifically asked if the standard navel jewelry would be appropriate. He confidently said yes -- and we trusted his professional judgment. That trust was completely misplaced. As time passed, the jewelry began to embed itself into her skin, which should never have happened with the right jewelry in the first place.
We returned to the shop, and Adam helped change it to a floating navel piercing -- the type she should have received from day one. He apologized and even took a photo of the damage because it was obvious something had gone terribly wrong. But the damage had already been done. Within a week, she developed a severe infection -- one that urgent care later confirmed was likely due to the original jewelry creating a gaping wound that never healed properly.
Despite following aftercare instructions to the letter, she ended up on two antibiotics and hydrocodone just to manage the pain. Yet when we returned to the shop a third time to request a refund and share what she was going through, the staff were incredibly dismissive and refused to take any responsibility. They immediately shifted blame, accusing her of neglecting aftercare, even though we were meticulous. No effort was made to offer a solution, express genuine concern, or show even the slightest empathy. Just said "well, do you want to get it pierced again?!" ... no! Her belly button area now is completely bruised and mangled because of this place. We will never be coming back here again.
To make matters worse, the owner was outright disrespectful and condescending over the phone. When we told him that medical professionals advised removing the piercing and draining the infection, her arrogant response was, "Why would they do that?!" as if she knew better than actual doctors. That tone alone spoke volumes about how little they care once they have your money. We asked for a refund because of all the trouble we've been through after the negligence of the first piercer, now having to pay for urgent care visits and medication.
I chose this shop based on their glowing reviews, but let me be clear: if you're considering any body piercing here, don't. They might be decent with ear piercings or tattoos -- but when it comes to body piercings, especially anything more complex, they are careless, unprofessional, and utterly unwilling to take accountability when something goes wrong. My sister went in for a simple piercing and walked away in physical pain and emotional distress, and not once did they offer real help, only excuses.
This shop failed her. Completely.
