I have had mixed experiences in this Black Mountain, NC CVS. Today's experience was one of the…read moreworst. Last week i called the pharmacy to request a refill on medications. Two needed Dr's authorization or a renewed script. After several days with no text from CVS that medications were ready to be picked up, I called my Dr's office. They had not received requests from CVS for the medicine. Within a short timeframe, the dr's office called the refills in and I received texts from CVS that they were ready to be picked up. I went today to receive the meds.One med wasn't filled and the cashier (pharmacy tech?) was beyond unprofessional. My husband, a physician, asked about the unfilled medication. Apparently the manufacture was "out" of the very common medicine. This cashier became defensive and didn't answer the question but instead raised her voice, chose to be condescending and forcefully slammed the window closed. (The receipt identified the cashiers name and i will provide this if CVS management or corporate would like to have it. )The receipt indicated that her cashier # was 1922000. As stated, the rude and unprofessional behavior of this employee takes the cake. There have been other incidents that one overlooks or puts up with. One was a medication error, a few years ago, and it could have had disastrous consequences. Instead of mosquito prophylaxis, an unrelated drug (that i was not on or prescribed) was filled. Had my husband not picked up on the error, I wouldn't have known, wouldn't have been protected from malaria, and could have had rxns to the substituted medicine. Contrary to other reviews here, I have found Alisson, pharmacist, to be courteous and professional. She has even"gone the extra mile" in terms of trying to locate an out of stock med at another store. She sometimes asks if we need anything else from the store. So, I do not have a complaint about her.

I honestly hate leaving a bad review but I have had it with this pharmacy. Allison is an amazing…read morepharmacist but her co-workers leave so much to be desired--every time we refill a prescription, there is some fiasco, wrong refill, unnecessary calls to our doctors who have done their part, changes that they fail to notice or notify us of until we call them on it. Plus there is a giant, car-swallowing pothole at the drive-thru that they truly need to fix. All the other people who work behind the counter there can do is whimper a meek 'sorry' when they screw up.

Terrible ...waiting in DRIVE UP line for PHARMACY, then having the window shade lowered, while I am…read morewaiting at window for Service... it's not my fault that CvS took ten minutes to process the pharmacy order for the SUV in front of me... Lunch at 130 pm, They need a better practice of notifying people waiting in the Drive up line... Total Disrespect directed towards Pharmacy customer.. no wonder Mail Order Drugs programs are so Successful ! This Swannanoa location is terrible... everyone quits

I've only used this pharmacy once. The male pharmacist had some of the most rude behavior I've ever…read moreseen in a professional role. He expressed anger, mocking behavior, unclear communication, and blame shifting. I thought perhaps he was overworked, sick, or just having a bad day but the recent reviews say differently. It looks like other customers have experienced similar behaviors with a male pharmacist at the Swannanoa , NC CVS recently. On a good note, the pharmacy looked well staffed and clean.

This is the best pharmacy we've ever used. We moved to this area of the county 4 years ago and feel…read morevery fortunate to have found a pharmacy where we are treated like family. They all are willing to do what it takes to help us in any way possible with information, pricing, and future possible needs. I can't say enough good things about this pharmacy and the entire staff. I know this might seem like I have some connection to this place due to my rave review. But I have no financial, family, friendship, or any other connection than that of being a customer.

Had a case of poison ivy and stopped here. The business looks small but don't let that fool you…read more The drive-thru is always busy! The array of over-the-counter items to help with the itch and to help dry the ivy was impressive; far more than CVS has. And be sure to explain what you are looking for to the staff as you'll get the run-down on each one and what's popular with local folks, very important for things like poison ivy.

After having to fight/argue/wrestle with CVS and Walgreens for many years it is a blessing to do…read morebusiness with Asheville Mountain Pharmacy. Paul and his staff a truly pleasant experience. A real pleasure! Paul is a "Professional of the First Order"!!! I highly recommend Paul and AMP. A superior pharmacist in every aspect!!! Guaranteed AMP has all my future business .... Many thanks, Paul

Very accessible and excellent customer service from the staff. You can tell that the local owner is…read morevery proud to be here and I found it to be very welcoming. I will. Definitely be back.

The staff at this pharmacy go above and beyond. Fantastic service. The pharmacists will discuss the…read moredrugs' possible side effects or possible interactions with other drugs, no matter how busy they are. And they don't act like you are keeping them from their job. Best in the valley.

they refuse to deliver over-the-counter medicine. they don't care that someone can't drive. do…read morenot ever use this pharmacy. edited to add: they refuse to deliver otc ibuprofen to people in pain who cannot drive. to all residents of swannanoa: get your prescriptions at walmart. walmart pharmacy actually cares for people, unlike this pharmacy

This is the best pharmacy I've ever had. The employees are kind and knowledgeable, and they have an…read moreexcellent selection of holistic remedies. Sunshine is also a compounding pharmacy. I highly recommend it!!

Visiting town, came here for some OTC things on a Saturday. They let us in even though it was after…read moretheir closing time. Super nice people too.

The pharmacy was wonderful. They told me how long my scrip would take to fill and that's how long…read moreit took. Everyone was very nice there and efficient.

Bright, clean, almost hidden jewel of a pharmacy. Thoughtful staff. Love the ability to text with…read morethem and get a reply quickly. My own problem is that I take a lot of meds, so it was a bit harder and confusing getting me set up and on the right dispensing schedule. But that wasn't SONA's fault. I am enjoying their services. I also have the ability to deal with my husband's account, which I truly love and appreciate. Worth a try and great to get away from those corporate stores who don't care anything about you.

It took me less than 2 minutes to order a refill of my prescription. I was asked when do I want it…read moreand how would I like to receive it. Fantastic. I absolutely love doing business with Sona Pharmacy. Superior customer service. Period. (It took me longer to write this review than it did to order a refill!)

I have never taken the time to write a negative review in my life, but my recent experience at the…read moreCVS in Black Mountain, NC was so egregious, I feel the need to spread the word. I've never had a problem at the pharmacy. I live less than a mile from the store & use the drive-thru from time to time. My wife, 5-year-old son and I visited this CVS at about 2:00 pm on 9/28/25 for the simple task of having my wife's passport photo taken. When we entered, the store appeared to be empty, aside from the manager (confirmed later in our visit) performing some stocking/tagging tasks at the front of the store. First of all, I found it a slightly off-putting that we were not greeted and stood at the photo counter for a minute before I understood the manager was not going look in our direction, let alone ask if we needed help. I brushed it off & approached her, asking politely if we could have a passport photo taken. Her response was "yeah" or "yep", still without looking in my direction. All good - we just need to get a simple photo & get out of here, I thought. The manager calls an employee named Ally (or Allie, or some variation of that name) to come take the picture. I could tell immediately by Ally's body language (again, no greeting, no eye contact, hurried & dismissive) that she did NOT want to help. As Ally & my wife proceed with the photo process, I am keeping my 5-year-old son occupied by self-checking jellybeans. My wife politely requested another attempt at the photo, for personal preference (not uncommon for women, honestly... You're going to be stuck with this representation of yourself for 5 years). Ally immediately and shockingly became VERY agitated. She argued that the initial photo met the gov. requirements, she didn't need to take another one, there would be no difference, etc. I could see my wife was flustered & humiliated, but she still politely requested another attempt. Ally shouted to the manager, still performing whatever menial task just steps away, not intervening, "Do I have to take another one?!" At first the manager lobbied for Ally, stating the same thing about if it meets digital requirements, you don't need to try again. This is when I tried to politely & diplomatically intervene, explaining that we fully understand the requirements... not our first passport/visa photos... this is more personal preference. I tried to bring some levity by mentioning how ladies like their photos to be just right, especially when you're stuck with it for 5 years. After some huffing & puffing, Ally submitted to taking another photo. This is when I noticed her aggression elevating against my wife. She was bossing her around very rudely & aggressively on where to stand, what to do with her hair & posture... "move this way! No, that way!" etc, etc. My poor wife was getting emotional & looked like a deer in headlights. This is last thing you would expect when you go, in high spirits, to have a photo taken. As I'm also watching my son, I then notice Ally throw up her hands, step away from the kiosk and yell to her manager something to the effect of "I can't do this!" The manager, rather than send Ally away on a break & resolve the issue & help the customer, starts yelling at us to go to the passport office to have it done (THIS IS A STANDARD SERVICE CVS EMPLOYEES ARE PAID TO PERFORM, and are telling us to go elsewhere!) At this point, I had heard enough of the attack on my wife, in front of my son & Papa bear instincts kicked in. I stepped in and spoke over Ally & the managers raised voices and said something to effect of "Your attitude is way out of line, this is a simple request from a paying customer, if you don't want to do your job, we'll just go down the road to the next drug store. We don't need this kind of disrespect", and beckoned my wife let's get the heck out of here. My wife remained as steadfast and calm as possible, determined to get this simple task completed. Finally, the manager & Ally disappeared to the back of the store, and a lovely employee named Rhonda appeared and effortlessly resolved the issue. Gave the photo another try... was cordial & polite...great result... done. I'm baffled that this "manager (wish I caught her name) didn't immediately do what a manager should do & excuse the disturbed employee and appease the paying customer. They ganged up on my wife... in front of me & my son! For absolutely no reason other than either discrimination, or they simply don't want to be there, or they have no common decency (in a customer service position!). The experience traumatized our whole family. I'm tempted to litigate for emotional distress, discrimination, verbal assault/abuse, etc. Absolutely appalling, inexcusable, shocking & disturbing behavior from 2 individual employees at the CVS in Black Mountain, NC, store #3860. Ally and the Manager present on Sunday 9/28/25 @ 2:00 pm. Big thank you to Rhonda for stepping in and helping us with the type of professional courtesy you would expect.

I stopped by to pick up a prescription and a woman behind the counter was lowering the shades for a…read morelunch break. OK, I just needed to pick up a prescription and leave. Nope, she said they were closed and lowered the shade in my face. Looks like the customer comes last here. My experience at the Swanannoa CVS was much better.