This is the best pharmacy we've ever used. We moved to this area of the county 4 years ago and feel…read morevery fortunate to have found a pharmacy where we are treated like family. They all are willing to do what it takes to help us in any way possible with information, pricing, and future possible needs. I can't say enough good things about this pharmacy and the entire staff. I know this might seem like I have some connection to this place due to my rave review. But I have no financial, family, friendship, or any other connection than that of being a customer.

Had a case of poison ivy and stopped here. The business looks small but don't let that fool you…read more The drive-thru is always busy! The array of over-the-counter items to help with the itch and to help dry the ivy was impressive; far more than CVS has. And be sure to explain what you are looking for to the staff as you'll get the run-down on each one and what's popular with local folks, very important for things like poison ivy.

I have had mixed experiences in this Black Mountain, NC CVS. Today's experience was one of the…read moreworst. Last week i called the pharmacy to request a refill on medications. Two needed Dr's authorization or a renewed script. After several days with no text from CVS that medications were ready to be picked up, I called my Dr's office. They had not received requests from CVS for the medicine. Within a short timeframe, the dr's office called the refills in and I received texts from CVS that they were ready to be picked up. I went today to receive the meds.One med wasn't filled and the cashier (pharmacy tech?) was beyond unprofessional. My husband, a physician, asked about the unfilled medication. Apparently the manufacture was "out" of the very common medicine. This cashier became defensive and didn't answer the question but instead raised her voice, chose to be condescending and forcefully slammed the window closed. (The receipt identified the cashiers name and i will provide this if CVS management or corporate would like to have it. )The receipt indicated that her cashier # was 1922000. As stated, the rude and unprofessional behavior of this employee takes the cake. There have been other incidents that one overlooks or puts up with. One was a medication error, a few years ago, and it could have had disastrous consequences. Instead of mosquito prophylaxis, an unrelated drug (that i was not on or prescribed) was filled. Had my husband not picked up on the error, I wouldn't have known, wouldn't have been protected from malaria, and could have had rxns to the substituted medicine. Contrary to other reviews here, I have found Alisson, pharmacist, to be courteous and professional. She has even"gone the extra mile" in terms of trying to locate an out of stock med at another store. She sometimes asks if we need anything else from the store. So, I do not have a complaint about her.

I honestly hate leaving a bad review but I have had it with this pharmacy. Allison is an amazing…read morepharmacist but her co-workers leave so much to be desired--every time we refill a prescription, there is some fiasco, wrong refill, unnecessary calls to our doctors who have done their part, changes that they fail to notice or notify us of until we call them on it. Plus there is a giant, car-swallowing pothole at the drive-thru that they truly need to fix. All the other people who work behind the counter there can do is whimper a meek 'sorry' when they screw up.

Been on HOLD for 27 minutes for Pharmacy,so I hang up, called back to speak to Store Mgr,was on…read morehold 7 minutes for him to answer,he sounded like he was 10 years old,said he couldn't do anything about the pharmacy. This is the new store on Tunnel Rd in Asheville NC. I'm switching to CVS

Walgreens on Tunnel rtd. just reopenrd. They are very short staffed. If you want anything from…read morephoto dept., or passport photos they are turning customers away. Dont bother.

Very courteous staff, and they have all the things you need that you forget to pack on a trip…read more Convenient location Downtown.

These guys are great! It is a family operation and they are always helpful.read more

Terrible ...waiting in DRIVE UP line for PHARMACY, then having the window shade lowered, while I am…read morewaiting at window for Service... it's not my fault that CvS took ten minutes to process the pharmacy order for the SUV in front of me... Lunch at 130 pm, They need a better practice of notifying people waiting in the Drive up line... Total Disrespect directed towards Pharmacy customer.. no wonder Mail Order Drugs programs are so Successful ! This Swannanoa location is terrible... everyone quits

I've only used this pharmacy once. The male pharmacist had some of the most rude behavior I've ever…read moreseen in a professional role. He expressed anger, mocking behavior, unclear communication, and blame shifting. I thought perhaps he was overworked, sick, or just having a bad day but the recent reviews say differently. It looks like other customers have experienced similar behaviors with a male pharmacist at the Swannanoa , NC CVS recently. On a good note, the pharmacy looked well staffed and clean.

The pharmacy is the worst pharmacy I have EVER been to in my life. They deserve zero stars…read more BEWARE:::: Some of the rudest, dumbest, most inconsiderate people around who also DO NOT KNOW about the meds they are giving you. I asked about the full name of my meds to save on the prescription with the app and she said she had no idea which one mine is. AM I EVEN GETTING THE CORRECT MEDICATION?!!!! Maybe not. First time I went there...Went to pick up my prescription and got to the counter to realize I left my wallet in the car and told the woman I would be right back. She just stared at me and said nothing. I came back a minute later to find the wall down like they're completely closed. Nice of her to tell me. What crappy customer service. Abysmal. EDIT TO ADD:: This is some of the worst customer service I have EVER experienced in my life. These women clearly hate their jobs. They all go to lunch at the same time, and close down for longer than they say they do. They are unhelpful and rude each and every time I go there, as if they can't be bothered. I asked today about the discount on the app for my meds, and asked which version my medication it is, and she said she didn't know. WHAT?!!!

Went back here to pick up a prescription and the staff were kind and attentive. They seemed much…read moremore relaxed and organized now. The store was clean and well kept. The pharmacy department was still short staffed and there was a line but everything went more smoothly.

Tyler was an exceptional employee who demonstrated professional and courteous service. He went…read moreabove and beyond. He represents CVS well.

Exceptionally rude staff. I went to pick up a prescription which needed to be refrigerated. No one…read moretold me this consequently, the prescription sat out for a couple of days. When I asked the pharmacist about it, he said it wasn't his job to let me know that the prescription needed to be refrigerated. He said it was noted on the information. Yes if I had read the dense nine pages stapled to the bag the prescription came in, somewhere on that I would've seen that it needed to be refrigerated. When I needed to get the prescription refilled, I was told I could come in and pick it up. when I got there. It was not ready. The app showed it would be there the next day by 6 o'clock. This was confirmed by someone at the pickup desk. When I went the next day, again, it was not ready. The app now showed that the prescription had not yet been delivered to the pharmacy. Same thing happened the third day I tried to get it. I gave up and transferred my prescription to Wal-Mart. I've had several students who worked at the CVS pharmacy and told me they would never go there to get their prescriptions. As a retired healthcare professional, I can tell you this is no way to treat your clients. AVOID THEM, go somewhere else.