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CVS Pharmacy

2.3 (3 reviews)
Closed • 9:00 am - 9:00 pm
Updated 2 weeks ago

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CVS Pharmacy

CVS Pharmacy

(32 reviews)

$

if I could select a zero I would they are so rude. You stand there at the counter they don't even…read moreaddress you much less ask you what you're there for or give you your prescription. CVS app cannot get to a real person they forced you to leave a message. I will not get any of my prescriptions from this pharmacy ever again or any this one.

I didn't realize just how amazing CVS on Merrimon was until after switching to Walgreens on…read moreMerrimon (as they had a drive through during COVID). At Walgreens, I shortest I was put on hold was 30 minutes and the longest was over 3 hours. The lines inside have been 30+ people when their drive through would break, which was a frequent occurrence. I made the switch back to CVS a couple of months ago and I could not be happier to be back. I didn't realize how good I had it until having the terrible experience with Walgreens Merrimon. CVS has a far superior contact service where you can leave them a message if they don't answer and they will get back to you. No more needing to wait on hold. It is very easy to communicate with the pharmacy, the lines are almost always short and efficient. The calls are also made directly to the store (unlike the series of hoops and contact with outside representatives prior to talking to an in-store representative). Even when CVS gets busy or has challenges, my experience is still far superior to that of Walgreens. If you are looking for a great pharmacy in the NAVL area, CVS is the way to go!

Cvs Pharmacy

Cvs Pharmacy

(3 reviews)

$$

I have had mixed experiences in this Black Mountain, NC CVS. Today's experience was one of the…read moreworst. Last week i called the pharmacy to request a refill on medications. Two needed Dr's authorization or a renewed script. After several days with no text from CVS that medications were ready to be picked up, I called my Dr's office. They had not received requests from CVS for the medicine. Within a short timeframe, the dr's office called the refills in and I received texts from CVS that they were ready to be picked up. I went today to receive the meds.One med wasn't filled and the cashier (pharmacy tech?) was beyond unprofessional. My husband, a physician, asked about the unfilled medication. Apparently the manufacture was "out" of the very common medicine. This cashier became defensive and didn't answer the question but instead raised her voice, chose to be condescending and forcefully slammed the window closed. (The receipt identified the cashiers name and i will provide this if CVS management or corporate would like to have it. )The receipt indicated that her cashier # was 1922000. As stated, the rude and unprofessional behavior of this employee takes the cake. There have been other incidents that one overlooks or puts up with. One was a medication error, a few years ago, and it could have had disastrous consequences. Instead of mosquito prophylaxis, an unrelated drug (that i was not on or prescribed) was filled. Had my husband not picked up on the error, I wouldn't have known, wouldn't have been protected from malaria, and could have had rxns to the substituted medicine. Contrary to other reviews here, I have found Alisson, pharmacist, to be courteous and professional. She has even"gone the extra mile" in terms of trying to locate an out of stock med at another store. She sometimes asks if we need anything else from the store. So, I do not have a complaint about her.

I honestly hate leaving a bad review but I have had it with this pharmacy. Allison is an amazing…read morepharmacist but her co-workers leave so much to be desired--every time we refill a prescription, there is some fiasco, wrong refill, unnecessary calls to our doctors who have done their part, changes that they fail to notice or notify us of until we call them on it. Plus there is a giant, car-swallowing pothole at the drive-thru that they truly need to fix. All the other people who work behind the counter there can do is whimper a meek 'sorry' when they screw up.

CVS Pharmacy - drugstores - Updated May 2026

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