I was debating if I should post this review and I feel like since I decided to work with InFocus mostly because of their great Google reviews, mine should be out there as well.
When we started renovation last October, InFocus seemed like the best place out of many we visited. Beautiful showroom, a lot of options, good prices and customer service, so we decided to place an order with them. Since our place was still undergoing major renovation, we came back 2nd time with new measurements and different idea. 3rd time we went to InFocus we finally placed an order. Since walls in my house were redone we provided exact measurements for every separate cabinet that was given to us by construction crew.
Strike1: Delivery was set up for late December. My crew was there, ready to install the kitchen, but nobody came. I only received call around noon claiming that wearhouse was closed for holidays and delivery was rescheduled for first week of January.
Strike 2: New delivery date also never happened. While my crew waited again on the agreed date nobody even called. I had to call myself and was told that an email was received from wearhouse claiming they had an emergency. Delivery was postponed again.
Strike 3: Finally when kitchen was delivered, one cabinet was broken and one was not a proper size. I spend half a day on the phone trying to explain to InFocus personnel that cabinet to small and that I provided measurements for every cabinet separate, but for some reason they gave me cabinets based on initial kitchen layout and not measurements I asked for. I was later pointed out that I signed off on order (SO PLEASE CHECK BEFORE YOU SIGN ANYTHING) They replaced it later, but this whole process was a hassle on top of already overwhelming renovation process.
I called wearhouse myself, apparently they do close for 2 weeks around holidays but they send multiple notice emails to stores they work with. I guess InFocus overseen this. I was also told there was no emergency, so 2nd delivery delay excuse was a lie.
Strike 4: Last drop for me, which made me do this review was my contractor visiting wearhouse. You see, when I placed an order, I needed specific size for panels. I was told they only come in ¼ thickness and not ¾ like I wanted. Also fridge panel wasn't wide enough to cover fridge front to back and my contractor had to play with it to fill the hole. Lastly, above fridge cabinet (as I was told) came only in one certain size, so it looks not deep enough. But when my guy went to the wearhouse to pick up few extra panels that I ordered from different local store, he told me they carry all possible sizes. Even over fridge cabinet that I told me doesn't come in deeper size, was available.
The store issued me $500 refund after 1st delivery was canceled, but it won't cover all the hassle, stress and damage I sustained, paying workers for 2 days kitchen wasn't delivered without prior notice, and paying extra to make sure short panels look decent. read more
