This place is simply the worst place for your kids to get their braces and/or retainers. The…read morebiggest issue that I have with them is the fact of how rude and unprofessional they are.
In my experience coming here as a kid, the people here were almost always rude, especially Dr. Kaler himself. There is a sense of arrogance to them as well, as they think that they can do no wrong.
One of the biggest issues that I had with them growing up was that I had to have jaw surgery done and that my family and I had scheduled the surgery in early June so that I would have time to recover over the summer. However, due to the fact that Kaler and his team did not get me "orthodontically ready" (even though they knew about the surgery literally months, upon years in advance), I had to have the surgery in late-July. From there, I also had to go to school while being wired shut and overall, just not looking the best, as well as not being able to participate in some school activities.
Lastly, just recently I had gone over there to get new retainers. When I was taken in, they used this pink putty-like stuff to make the retainers and then put them into this mouthguard shaped device to put in your mouth. Well, the lady ended up dropping it on my shirt, leaving a stain. I should also point out that they did not put a bib on me, which might sound dumb, but looking back, it looks like it does make sense after all.
I asked them to either give me the money to replace the shirt or to get it cleaned. They took it to the local dry cleaner, which was fine. However, I gave it to them early on a Monday morning and then found out that they did not take it into the cleaners until Friday that week. Of course, while all of this was going on, the business manager of the place did give me some mean looking glances as if I was the one who caused this to happen.
By the way, this was not some regular $10-15 shirt but was a $70 Express shirt. Sorry, I like to dress well. It's just who I am.
Even though they were able to get it back to me completely fixed, I did not like the fact that the entire process took so long when the situation could have been resolved in a week's time. On top of that, the rudeness and arrogance of them are completely appalling.
At the end of the day, take your money elsewhere because these people simply do not care about you.