Rick and the entire team are really great to work with. They patiently walked me through all our…read moreoptions and in the end saved me an incredibly amount yearly. When it came time to file a claim they were amazing, best insurance experience I've had.

UPDATE: I'm not sure how you're trying to get away with completely lying here, Rick, but it's…read moresurprising to me how little accountability you've been willing to take. In my many attempts to reach a mutual understanding with you, you've apologized for nothing and after asking me to not post a review, you completely quit responding altogether. I'm also surprised how a company would reference other positive customer reviews to discount my very honest experience with your office. No one gets it right 100% of the time. I said everything that happened as honestly as I could including direct quotes we heard from your office. As far as the tree goes, your office's errors were so egregious and the effects of following such advice would have been so damaging to us, I have no other option than to post reviews. A sincere apology from you in private over email would've kept me from pursuing any of this publicly and I'm regretful that could not happen. Original Comment: This office has caused my wife and I extreme stress, frustration, and the loss of thousands of dollars we should've received from claims. We had a policy inactive on our account that would've paid out over $10k when I was hospitalized for 30 days and nearly died. When we confronted our agent at Rick's office, we were told by our agent Kayce that "this is a good learning experience for me". Then we requested a policy get cancelled and it was never done. We paid for that policy for around 8 months when we didn't need it. The money was eventually refunded, but we had to reach out and be very firm for this to happen. Lastly, we had a claim we needed to file because a massive tree fell on our property, blocked our driveway, and landed on our neighbors cars. We were told incorrect information FOUR separate times by staff members of this office, including having the tree removed before filing the claim. Had we followed any of that advice, we would not have been able to properly file a claim that could get approved. I had to contact a different State Farm office to get correct information on how I should proceed. We quickly transferred to that office (they are GREAT, and highly recommended - Elizabeth Soots State Farm in Kernersville). Again, this request was not done completely and we had to follow up with them again to do it correctly. Every step of the way it has seemed that incompetence, negligence, and laziness has been the driving factor for how we've been dealt with by Rick and his team. When I asked for him to take accountability for these mistakes, he told me not to post reviews because, and I quote, "I really hope you can reconsider your posts -- as that hurts my family". I found this very manipulative and borderline cruel, since he spent many emails denying that his agents did anything wrong in dealing with us, and that it was our fault the $10,000+ claim wasn't approved. We were told we couldn't sign up for this specific service when my wife was pregnant, but that we WOULD be signed up when we had our baby. In our postpartum season, during my hospitalization, deaths in the family, and other family tragedies, it got lost in the shuffle on our end; but we were told they would follow up with us and they never did. Our daughter was 6 months old when I was admitted to the hospital. I have heard from reliable sources that this office is a "bulk" office that's one of the nation's "top performers". Unfortunately, this means they do not give the proper care and attention to their customers, and I would never recommend them to anyone.

Always There to help ! Very polite and personable staff. Give a call and let them help you get the…read moreinsurance information you need.

I've had a great experience with this insurance company. Every time I call the main number, someone…read moreanswers promptly. Most of the time, the person I speak with can assist me directly with my policy. On the rare occasions when I've been transferred to voicemail, I've always received a call back the same day. Their responsiveness and customer service have been impressive.

I have left several messages over the past several WEEKS with NO RESPONSE. Even made phone calls…read moreto the receptionist with NO RESPONSE. I sent emails, online inquires and still nothing. Must not want my business.

Great care. On time service. Financial advice He gave me the patience I needed to move aheadread more

I could have sworn I already left a review of this business. Oh well. Getting old and significant…read moreamounts of booze will do that to your memory. I use Farm Bureau for home and auto. Rates are competitive but everyone's situation is going to be different. Shop around of course. Over the years I have had to file claims for both home and auto. My damn teenage kids wreaking our cars. The process with Farm Bureau is fast, fair and they always do the right thing for their customers. Never had a situation where I had to fight or dispute payout on a claim. You do have to pay a small yearly membership fee but it is worth it. You do get benefits like access to a public notary in their office, which is convenient when you need that service. The online site is good enough and lets you schedule payments, review statements, etc.. Only downside is your agent will call you about once a year asking if you want to come into the office to discuss life insurance. Whole life I'm sure. This specific Mocksville office is very friendly. Nice new building. Highly recommend Farm Bureau as a whole and this Mocksville office.

A great tax agency! We went there for many years until we moved. Once we went to someone else, we…read moreregretted it!!

One word for this company LAZY! When asked to send a DocuSign for a signature to have access to…read morelast years tax return I was told by Tina " She will not take the time to send one, that is taking time out of her day." Make sure you don't lose your papers at all or work during their hours, they are not willing to help. They do not fact check when calling when calling to see about getting the information one lady told me we spoke to your husband and your taxes are going to your account proceeded to give the account number and I was not calling about an account nor did I file taxes with them this year.

I have been dealing with this agency for several years. They truly do always go the extra mile to…read moreprovide for you insurance needs including getting you the best policy for the best price. Their service doesn't stop there. I have never called when I didn't get the help I required. J. Gray

Absolutely humiliating and dreadful experience. I was in his office for less than 10 minutes. It…read morewas truly unsettling. In hindsight, he likey treats all women this way. It was truly inconceivable.

Mr. Sanders is a very pleasant & patient person. This is our second year with him doing both our…read morebusiness & personal taxes. We wanted to make sure to use a local hometown small business. I went to searching and going to a few consultations. I stopped looking any further after meeting him. He's an honest caring professional that is extremely knowledgeable in his field. We feel lucky to have found him.