BEWARE! This insurance is a SCAM!! Do not get this insurance!! A rock flew out of the bed of one of their insurers and shattered my windshield, the driver pulled over and gave us all his information and admitted to it! We made a claim, the "investigator" said she could not get a hold of the insurer therefore they could not proceed. She also stated in the same phone call that the driver was doing work related driving so they do not cover that. Ummmm thought you just said you couldn't get a hold of him so how do you know it was work related! Even if so, it is his personal truck that is listed on the insurance so therefore it's covered!!! Do not use this insurance they are HORRIBLE to deal with. We will be taking them to small claims court. If I could give them a zero I would! SCAM read more

Infinity Auto Insurance - Shattered windshield - Auto Insurance Near Me - Anaheim, California

I Got this insurance through Adriana's insurance... and i ha a accident, i call the infinity insurance and the adjusters help me. with the claim. very happy with the service.. I love this amazing help, with the company, now i feeling secure with my insurance company. really recommended for my family and friends. thank you read more

Scam company - DO NOT GET THIS SCAM INSURANCE! Their insured crashed into me June 20th. I spent 3 months following up and they reached back today saying they dropped the claim because they couldn't reach their own insured and have left me with huge damages to my vehicle! They dropped ALL responsibility! DO NOT get this scam insurance!!! They will not cover any claims!! read more

I had a fender bender with a Kemper/Infinity insured person on May 17 2024, over 14 months ago, and they have yet to settle their claim. I have had three different adjusters and i've had my current adjuster, Adam Davush, since January. At this point, somebody sent a letter to Medi-care, saying, there was no insurance, so there would be no settlement. Which was just a blatant lie This was a Fender Bender, with medical bills, totaling $2500.. I have contacted the adjusters supervisor Chris Sorrich and received no call no response. I then contacted his supervisor, Cory Upchurch with no response.... I am getting demand letters from Medicare. I would never have this insurance and I pray to God I'd never get hit by any body who has this insurance. . read more

Worst possible insurance. Will do anything to refuse to pay out. They haven't picked up the phone for a month now.

This company Kemper Infinity auto insurance will not pay claims when they are at fault for an auto accident. They will not send you any proof or pictures for there actions. They lie and cheat and drag things out. Kemper Infinity is a horrible company. They totaled my car. read more

I got in a minor collision and when the Rob Walker called to get information he called my sister who has nothing to do with my insurance nor vehicle and when I ask him how her obtain her information he dismissed my question and it wasn't until I asked the second time he stated that he look up my vehicle license plate and it pop up which is weird because she has nothing to do with the vehicle. I also ask to provided update number of my actual phone number and husband who is also part of the insurance and was like sure but in no rush to confirm contract information when first speaking to me. Also, when I ask to provide dash cama video and photos of the the damage of the other vehicle he stated they where not necessary which I find odd as well, I have never have I had an insurance agency not want prove. I felt unheard and dismissed. Don't recommend. read more

be-careful with this insurance they give you lots of numbers and they can't not provide with the number in paper and right now they are over charging they were going to charge me 644 for three cars with liability and one full coverage I found another insurance and they charge me 500 for two full coverage two cars with liability and 3 drivers. Then after they made a new contract and I decided to cancel 4 days after they still charge me 144 they really taking advantage of people right now so be aware they are robbing people right now and we have clean records the 3 of us it's a shame how this insurance it's treating the customers read more

The worst company to pay you back if one of his clients hit you in the back of your car. One of his clients hit me and they only wanted to paid me 19.50 dollars, amazing, what part of a car cost that???? His personal was rude, Alfredo who saw my car horrible person without manners and Elizabeth called me and I ask her,if with 19.50 dollars you can paid something. Horrible experience. The solution. I called my company read more

Worst of the worst I've been with infinity fr more then 10 years I have never gotten in to an accident up to 4 weeks ago Michelle Feldman is my Adjuster I've only been able to speak to her once I've left her messages and emails with no luck I have questions in regards to getting my car fix I've also called her manager Aracely Moreno left her messages and no luck I've called Aracely's manager Brad Alice and as of today nothing yet!! I need my car fix and no one has returned my call and they are not answering!!!! DO NOT get this Insurance!! They are no help if you get into a car accident read more

I have been insured with Infinity/ Kemper for about 10 years. I have never had an accident or given them any problems. This month, I am due for renewal and after receiving my renewal packet, I noticed the fees have increased over 30%. I called to understand why but the agent explained there is no reason other than prices went up. He advised me to look somewhere else if I was not happy. I can't believe the agent would suggest for me to call someone else and I can't believe they do not care about keeping loyal, good drivers. I called around to get more quotes and found a better price with more coverage at State Farm. I called Infinity back and explained this and the new agent told me the same thing the first agent had told me the week prior. He suggested I go with whoever gives me a better price because there was no discounts or price matching, they could do. I am amazed at how cold their attitude was and how they did not care if I stayed of left even though I had called for the 2nd time to explain I would rather stay with them the only problem was the high increase for no reason. I want to think maybe it was the agents that just did not want to invest the extra time to help me and keep me as a client but hope that Infinity/Kemper as a company respects and values their clients. I wanted to write this review so hopefully the manager or owner sees it and is made aware of this situation so they can train their agents to have better customer service skills. I will be making the changes this week before the policy renewal date. Please take this review under consideration before joining Infinity (Kemper) insurance. They will not reward good drivers; they do not care if you stay or go with someone else, they increase your amount each time the renewal is due for no reason, and the agents do not have any customer service skills. read more

A black truck t boned me 6 months a go !! I have been trying to reach out to you guys daily! Weekly! And I never get any respond. And you guys are claiming I'm at fault . Paying full coverage and my car is still not fixed! I have never been given an adjuster! What is going on with you guys ? Scamming everyone left and right read more

Infinity Auto Insurance - Auto Insurance Near Me - Anaheim, California

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If I could give no stars, then I would. I was hit by a driver insured by this company on May 21, 2024. It is currently June 12, 2024. He was held in complete liability the day of the accident. I have been waiting for a check to get my car fixed since that week. I have already had it assessed at the collision shop that they told me to bring the vehicle to (two days after the accident). Not only do they not return my phone calls, they also never answer the phone. I've left at least 10 voicemails on my adjuster's answering machine, plus her manager, plus her manager's manager. Not one time has anyone called me back regarding this issue. My car is wobbling when I drive it, and I have three kids. This is unacceptable read more

Updated policy twice in 2024, in a span of 2.5 months. Infinity did not take that opportunity to let me know that I incurred a fee. Instead they sent me to collections. There was nothing Infinity could do at that point, I had to settle with collection agency. Horrible situation. read more

My vehicle was damaged by a hit and run, I reported it to infinity opened a claim 4/18/24 and only received 1 call that day, after that I have not been able to reach anyone. I call and email, but no call backs to get my vehicle fixed. But they sure take out my Monthy payment. I will cancel and get a new Insurance. this is beyond insane. FYI - I DON'T LIVE IN SAN FRANCISCO read more

Infinity insurance is a joke, never pay them. I've been with them for over 10 years and I'm a great driver no accident and recently a cone hit my car in he freeway which damaged my bumper and crack my windshield had to use their claims department. I took my car to dealership as it's a new car and is financed and felt that it's safer to get it repair by them than take it to unknown shop that can damage my car more. The dealership gave them a quote and they were willing to give a 3rd of the amount of estimated damages. I'm leaving them as I found that if one day something worse happens they will not protect me. I like to thank Michael S. who made me realize to leave this company, when they hire a person whose a rude, inconsiderate and just makes up numbers then I wouldn't want to work with them. read more

If you're interested in signing up with an insurance company that gives you and other drivers who are attempting to collect payment the run around, while treating you horribly the entire time, then this is the place for you! First ever car accident I've been in, where other driver hit and ran. We had dash cam footage of the offending driver and was able to track down the driver. Had to speak with this insurance company and they were incredibly rude, questioning what we had experienced and not even taking the (very low) estimate that we got from a car repair shop at face value. The claims adjusters here are trash. You've been warned! read more

Is it standard for adjusters to not call people back or answer? Is this even legal? It's been a full month and I get the answering machine and zero call back. My insurance company cannot get a hold of you either. Even your own insured party had issues getting a hold of you. Even calling the manager of the adjuster - same round about. Do people need to file a complaint through the state? These business practices are outrageous. read more

Unprofessional and don't provide help even when you weren't at fault! Switching insurance sounds like the plan reading all these reviews!

worst insurance ever!! they admit liability and refuse to pay the damage of my car while in the shop. Kemper did not even provide rental. I have the full copy of police report that you were at fault and taking this legal matter to a civil case!! read more

I can't pay my bill online or on the phone. I have been with them for 25 years, with no tickets or accidents, and they still raise .my fees

All the reviews are true, we submitted a report for a hit and run, included the drivers license plate, infinity insurance had the audacity to tell me, I'm supposed to talk to the guys insurance to collect payment, its not his/their job apparently. So yea, we were basically paying them for no reason. read more

Customer of 4+ years and no accidents or tickets Raising our prices from 129 & to 208! Plus now they are charging all these hidden fees one thing after another please save yourself the headache this company does not appreciate long term customers and the customer Service is the worst . I'm sure you'll hear about them going bankrupt soon as they are doing this to everyone read more

Not a good company at all to use for your car insurance. They never sent me an email for the renewal and they raised my monthly payments without giving me any notice. Charged my card way more then they should've. I would never use this insurance ever again. Of course they have a $20 cancelation fee as well. Very unprofessional and take your money!!! read more

rude.rude.rude. I called the number online 424-757-4893 on 06/04/24 at 12:36 pm to cancel my policy and the agent quickly said I need to call my agent and without providing me any further information or any room to talk he quickly hung up. I then called back to back and he is purposely ignoring my calls. As a customer service representative on the phones daily I would never. Do better!!!!!! read more

The most shittiest insurance i have ever worked with.. The adjustor wont pick up call for weeks and in after weeks of waiting they call back and say they still dont have a final word on repairs (repairs of 1000$ cost). read more

This Infinity Insurance does not deserve even a single star but I can't post this. So, I am giving you a star just so I can post this, you don't deserve it though. The WORST auto car insurance company. My adjuster Jamie Tuon is rude, she does not know what customer service is or how to treat clients, not helpful at all. Few statements that came from her on the FIRST phone conversation: 1. We cannot be based on police reports because the police were not there at the time of the accident. 2. We can fix your car but it means you are admitting that you are at fault. 3. I don't care what your uncle, your friend, or your lawyer says... (On you should be helping me) 4. Since there is a dispute file it to the small-claim court. This is the type of treatment I've got. First phone conversation... not interested at all and she is not going to help. Ask me to file it myself to the court. Wow! A week later the only update on my case is, sent a liability denial to the other driver. Jayceedel Corp is my broker. I am 100% not recommending this broker as well. Alliance United Insurance is the insurance of the other driver who hit my car. Same unhelpful staff. They are all rotten tomatoes. I found out that they belong to one company, KEMPER Auto. Shoutout to Kemper Auto you might want to revisit the small companies under you. I believe they need a very serious attention on how to deal with client. Your phone greetings is 'we are here to help', well you are not doing it. read more

Infinity Auto Insurance - Police report says P2 collided at P1. Isn't this obvious on who's at fault.... - Auto Insurance Near Me - Anaheim, California

Not only they're incompetent, but also extremely rude. I called to ask a question and stated not to change my car insurance but instead they bumped up my bill and even though I qualify for a discounted they didn't give it to me even though they said they would. I have been with them for years I always pay 6 months in advance and have a clean record. This is ridiculous, I will be looking into other insurances asap. This company is fraud and now I know why they have sooooo many complaints all around. All they're good for is taking your money but they do not care at all about doing their job which is super easy. read more

Always a problem with their accounting department posting payments correctly. Please do your job.

An adjuster agent named Blanca, is the worst person they could have hired for this job. I was involved in an accident where the insurer is at fault and where my child could have been severely injured if not worse! She then tried to tell me how to parent. Very unprofessional. She did not care to listen to the actual facts even and didnt use any common sense of the situation. This company just does not do proper training or hires people who do not know what they're doing. Based on all other previous reviews I can see why this insurance has such low ratings. read more

They are THE WORSE!!! Nobody answer our phone calls, nor emails. We are waiting almost a month to be contact. Be careful to insure your cars/tracks with them!!! They do not care about our time and business at all. I need my track to be repair and they dragging legs. They just sent us ridiculous quote that is $5,500 less from the body shop. read more

Not professional at all if could give them a zero I would. I was in a car accident, my car has full coverage and they told me it wouldn't cover my vehicle dismissed my claim in less than a month. basically told me to figure it out myself read more

Worst insurance company ever!!! absolute worse company to get insurance from. Don't do it get any other company . Yolanda Rodriguez is a very unprofessional pig in claims and after I paid $280 a month for 3 years for fully comp insurance they make my shop put used parts on my 3 year old car and reduce the cost from 1600 to $1000 only to give me $128 for my claim after I rented cars for over $1000 as this claim took 8 weeks. Complete waste of time energy and mental stress. From the beginning Yolanda was very unprofessional and unhelpful not to mention super rude. Take my advise don't waste your time and money. read more

A driver smashed in to our property with a high speed impact causing a sever damage to our iron gate in two different places. I contacted his insurance company Infinity auto insurance multiple times. Finally, I was told I need to follow up with the insurance adjuster by the name of ( Daisy Zavala ) I have been calling her and leaving multiple messages for her to call me back and so far no response. I have furnished her with the claim number # and all related information pertaining to the case and she is not calling me back. A company with 17 pages of bad reviews they shouldn't be in business at a first place. I contacted the (insurance commissioner) to file a complaint. I have called their headquarter in Birmingham, Alabama and left few messages and no one has called me back.****READ ALL OF THE 17 PAGES OF BAD REVIEWS AND YOU WILL UNDERSTAND THE FURSTRATION OF THE PEOPLE! I'M SUPPOSE TO WAIT LITTILE BIT LONGER AND THAN CONTACT THE INSURANCE COMMISSIONER AGAIN.========= THEY ARE NOT LEGIT! read more

infinity insurance the worst insurance company I ever had and I had that insurance because the insurance company that I had for more than 10yrs went out of business and infinity insurance took over with all the accounts infinity insurance overcharge for coverage all they want is money they don't care about coverage or who they cover I don't know how they get away with all the stealing they do. I DO NOT RECOMMEND this insurance company read more

A guy hit my car, I took it the body shop, to replace, paint the bumper, grill, a front light, the charge around $ 1600, the adjuster from infinity, send me a check for $ 507. 21 read more

These clowns wanted to get rid of me and when my term was up they quoted me a $35000 insurance! Yeah $35000 for one year just because i drive a performance vehicle (Camaro SS). They are ridiculous and super shady! Stay away! read more

I have had my automobiles covered with this company since 2004. Recently I cancelled my insurance and decided to go with another company. According to them I was supposed to let them know even though I did not have a yearly contract with them. Well I gave them proof of insurance for 6/6/2019, and they said I was covered for 18 days and owe them 76 dollars and change, since they only covered me for 3 days (after proof of insurance) they are charging me 53.86. Really? How does this compute? Eighteen days 76 dollars and change to 3 days 53.86? These people are schiesters! read more

If I could give zero stars I would. Worst company ever! If you have them pray to God you never, ever really need them! I suffered a hit and run. I got the license plate number and reported it to Infinity. Turns out the "Hit and Runners" had the same company. Should be easy, right? Wrong! The company now splits into another company - Kemper Insurance and fight each other on who is going to pay!! What a fiasco! I still don't have my car fixed! God forbid you don't know the seven-digit extension for your adjuster because there is no way to contact them! I don't know, but I am guessing if you walk into their office they have the 3-inch bulletproof glass that tow companies have!! It is that bad!! read more

0000 star!!!! Horrible insurance company, worst customer service! Don't help you with anything, dobt reply to emails or phone calls, give bs excuses...... Who do I complain to, or to report them if Someone knows please let me know, this company needs to be shut down read more