Terrible communication. Does not answer phone, vm, or emails, very unprofessional. In a private…read morehome which is very hard to locate. Customer service was so bad I cancelled my appt. Very disappointing. Response: Not true at all... I called multiple times because I thought I changed my appt date but wasn't sure, you never answered, it's a google number so not a real number which is why you didn't get my messages..I sent you an email and because of no responses after multiple attempts I had to show up at the date and time I had in my calendar so as to NOT miss an appt. I did not want to have to show up, trust me!! It was Impossible to reach you to confirm, you finally texted a weird message that was so automated, it didn't seem like a real person at all so I had to show up at my appt time... trust me, I would NEVER interrupt another's appt. Maybe you should get a real phone, answer your calls and emails and help a customer out!!! Really! It was super frustrating, don't make it different than it was.

Haley is great, she took the time to understand where my pain was and went to work on the affected…read moreareas...on my feet. Remember this isn't a foot rub, although her office has a spa like atmosphere (right down to the hummingbirds, if you're lucky) let her fingers do the walking. A 6th star if it was allowable.

The massage therapists here are absolutely top-notch, using a variety of techniques and performing…read moredeep muscle massages. Whenever I'm exhausted after a round of golf, I always want to come here. Their back massages and Thai stretches are incredibly precise, and their four-hand massage is especially exceptional. Their four hands feel like they're glued to my body; the overall sensation is so smooth and relaxing, leaving me feeling completely refreshed.

PLEASE READ BEFORE GOING FOR YOUR FIRST TIME!! I'm…read moredisappointed with my experience at Thai Royal Massage & Spa in Scottsdale and feel it's important to share for others who may be considering going. I called ahead and scheduled an appointment for myself and 3 girlfriends. At the time of booking, I made it clear we had not decided on services yet and wanted to choose when we arrived. The night before, they called and left a voicemail confirming us for 90-minute massages, which was never agreed upon. I immediately called back and clarified that we were still coming, but only wanted 60-minute massages and would choose our exact services when we got there. They confirmed that was fine. When we arrived, I signed us in and specifically wrote "combo" because I was interested in their combination reflexology. Before my massage even started, I clearly told my masseuse I wanted the combo reflexology, and she acknowledged it. However, the massage I received was not reflexology at all there was no foot soak and barely any foot work, which is standard at every reflexology place I've been to. On top of that, during the massage they were extremely pushy about extending our sessions another 30 minutes (making it 90 minutes total). I was asked twice, and all 3 of my friends were also pressured to extend. We all declined. At checkout, I noticed I was being charged significantly more than expected. When I asked, they told me they gave me the "combo body massage" instead of the "combo reflexology." That was never what I asked for. Instead of taking accountability or trying to correct their mistake, they did nothing. To make matters worse, their tipping system feels very uncomfortable and aggressive. They present tip options starting around 30-38% and hold the payment screen right in front of you, creating unnecessary pressure. Overall, the entire experience felt disorganized, misleading, and focused on upselling rather than customer service. I take responsibility for not being more confrontational in the moment, but not everyone is comfortable speaking up, and businesses should not rely on that. I left feeling taken advantage of, and unfortunately, they've lost our business. I hope this review helps others avoid the same experience.

Excellent! Sarah does a good job listening to what you need and adjusting as needed.read more

I recently had my first massage with Sarah, and it will not be my last! She is very good at what…read moreshe does and has a clean, welcoming, relaxing space. She also works on all different body types and is able to tailor her work to what your body needs that day. I am currently pregnant and she had pillows so I could lay face down comfortably as she worked. My husband is going to book with her as well as she works on a lot of larger men, too! Ashiatsu massage is amazing as Sarah can use different pressure that I'm not sure someone could get just using their hands. I highly recommend Sarah and her massage work!!!! Book an appointment with her and you will not be disappointed.

Ella was absolutely amazing! I'm visiting from out of town and decided to book a last-minute…read moremassage with a friend. We called at 3 PM and they were able to fit both of us in at 4:30 on a Friday, which was impressive. We both loved our massages. My friend can't remember her therapist's name, but she mentioned she was an older woman. My therapist was Ella, and she was incredible. I truly can't say enough good things. Firm pressure can be subjective, but she delivered exactly that and really helped relieve so much tension. It felt like she could pinpoint exactly where I was hurting and address it perfectly. 15/10 experience!

I was in town for a business conference in Arizona and after a long hike in the Sedona trails, my…read morefeet were killing me so I needed something quick near my hotel and stumbled across this place. After reading some of the reviews, I wasn't sure what to expect. Upon arrival, and greeted by the lady (who appears to be the owner), I can see how there could be miscommunication considering her accent etc. I will tell you based on my observation and experience, that I received a positive experience. The masseuse took no short cuts and did her best to alleviate the pain at the bottom of my feet. Even if it meant spending 30 minutes just working on the knots. I paid for a good massage and got what I came for. Overall, it's what you would expect at a massage place, the vibes were neutral and no different than what I would expect at another professional establishment. My only suggestion is that when asking for a massage, be very particular on what you need. Keep expectations reasonable.

Authentic Thai Massage is outstanding! If you're looking for an amazing massage with athletic…read morevigor, strength, and skill, this is the place. The therapists at both this location and the Old Town Scottsdale location deliver rigorous Thai, Swedish, and combination Thai/Swedish massages that leave you feeling blissed out. I'd highly recommend the combination Thai/Swedish 60-minute massage for $85 - hot rocks, heat pads, and/or Thai tiger balm available complimentary upon request! A couples massage room is also available, with delightfully spacious beds, warm foot soaks, and massage oil. The staff is friendly and attentive from start to finish, making you feel comfortable and cared for the moment you walk in. The space is spotlessly clean and calm, which adds to the overall sense of relaxation. Booking is effortless, with easy scheduling. This spot is hands-down the best massage experience in Scottsdale!

This might be my new favorite massage place on the planet. I am a little bit of a massage junkie,…read moreand a friend recommended I try this place out while I was in Scottsdale. Huge win. I received the combo Swedish/Thai massage for 90 minutes. My therapist's name was Maggie. Highly recommend, great experience.

I called this place after business hours in desperate need of a massage. I was pregnant and needed…read moreto find out if this was good for pregnancy as well. I knew it was after hours but I was hoping to find more info on the after hours voicemail. I was given the option to leave a message and someone would get back to me. I left a detailed message about how I was looking for a deep tissue massage and that I was pregnant and I wanted to book an appointment immediately. I expected to receive a call back the next morning or sometime in the afternoon. Well dad to say, it's been 3 months and I still have not received a call. I will most definitely not recommend this place. Poor customer service. You won't even get a call back, who knows how good this place actually is. I will never know and I mostly definitely don't want to now. I will go elsewhere in the future. This is a no way for me.

I have been a Yelp member for six years and had an experience that was so outstanding that I have…read morefinally written my first review. I cannot speak highly enough about Rosie and her massage practice: Hands From Above. I moved to Arizona four years ago and never found a massage therapist I wanted to return to. Most likely it was because I was scouring Groupon for "deals" and waiting weeks for an appointment for a mediocre massage. It's true--you get what you pay for. A few months ago, I was experiencing severe muscle tightness and decided to look for a highly-reviewed massage therapist on Yelp. Rosie lived up to her rave reviews. She's a true professional and I really felt the difference after my sessions. Last week, I aggravated an old shoulder injury and lost most of the use of my right arm--and I'm right-handed. I was able to book a 6 AM appointment with Rosie and she handled the injury with expertise and care. She followed up with preventative stretches for me and gave me sound advice. Within two days, I was 90% better. By the 3rd day, there was no trace of pain in the joint and I had full use of my arm. A doctor would have given me pain pills and a sling. Rosie addressed the root cause of my issue. If you're serious about augmenting your self-care with regular massage, you owe it to yourself to be treated by the best. Make an appointment with Rosie--you won't regret it.

I was a walk-in, and was pleased to be taken immediately. The spa was beautiful. I received a foot…read moremassage and ion detox beautification. Very relaxing! The staff was very professional and the spa was extremely clean, well-kept and also had a professional staff. I will be back when I come to town. A GREAT deal.

My experience with this provider, Shannon, was blissful and wonderful ! Her massage skills were…read moreextremely relaxing and her touch was transformative. She is also so kind and considerate and comfortable to be around. The environment is safe and non-judgemental. I HIGHLY RECOMMEND her services ! !

She was amazing.... My body has never felt this relaxed in years and I would totally recommend itread more