I booked an editorial blowout after calling ahead to speak with both the receptionist and a…read morestylist. As a Black woman with extensions, I was intentional about asking whether the salon could properly service my hair. I clearly described the texture of my hair and the fact that I wear extensions. This conversation was an opportunity for transparency--but rather than addressing any potential limitations, it seems the priority was securing the booking.
According to the website, the editorial blowout includes a wash, blow dry, and set. I arrived on time for my 10:00 AM appointment, but we didn't begin until 10:15 AM. Since services are listed by time, starting 15 minutes late was concerning. Despite this, I was charged for the full editorial service--even though the stylist decided not to wash my hair, stating it would take too long to dry due to the extensions. This was her decision, made for the sake of time, and not something I requested or agreed to. Yet, a wash is clearly included in the service description, and I was still charged for it.
When I pointed this out to the receptionist, I was told a note would be made for my next appointment--one I hadn't booked and likely will not be booking.
As a new client, I expected some form of consultation. What I received was minimal and only happened because I prompted it. I explained that I wanted a full-volume, '90s-inspired blowout, and while the stylist acknowledged this, the execution did not reflect my request. The appointment consisted mostly of styling with a curling iron and blow dryer. In terms of skill, if I had booked a standard blowout or an extension-specific blowout, I may have had a better experience. Unfortunately, the result did not meet my expectations or reflect what was advertised.
My dissatisfaction was not just about the final look--it was about the lack of care in delivering what I specifically asked for and the failure to follow through on what the service includes. A simple, honest conversation could have set expectations clearly.
Lastly, and most importantly:
If your team is not trained or experienced in working with textured hair, extensions, or styles that fall outside your regular clientele, then a client's appointment is not the time to learn or experiment. Transparency and preparation are a form of respect--and they go a long way in building trust.
