I took my two kids to this store because they had birthday gift cards to spend, and what should have been a happy memory turned into a heartbreaking experience.
I asked the employee, Adele, to unlock the Pokémon cards for my son. From the very beginning, she acted like we were nothing but a nuisance to her. My kids could feel her attitude, and it dampened their excitement immediately.
But what happened next was worse. When we went up to pay, she told us she had sold the cards to someone else -- the very same cards we had just asked her to get for my son. We explained it was his birthday, and instead of any kindness or empathy, her response was basically "too bad."
Imagine being 10 years old, holding onto your birthday gift card, excited to finally get something you've been looking forward to, only to have an adult dismiss you like that. My son left the store in tears on his birthday because of how carelessly this situation was handled.
Absolutely disgusting behavior from someone working in customer service. Birthdays are supposed to be special -- not ruined by an employee who couldn't be bothered to show an ounce of compassion or professionalism. read more