Michael is terrible. Smells awful and lies to your face and your move will not be convenient as promised. Will ruin your things that matter. Acts ghetto too which is not promising for "someone reliable". Lies and a scammer. Hold on to your money for someone who knows what they're doing. read more

DO NOT USE THIS PLACE..TOTAL RIP OFF AND MY FEDERAL HUGHES CREDIT UNION LET THEM CHARGE MY CREDIT CARD for a move I never received. I only received a price quote and was charged for the move. This place is nothing but a scam! I wish the Government would do something about places like this. read more

Don't dare use Independent Moving Solutions! RIPOFF ARTISTS! This is a review against Independent Moving Solutions (IMS) for failing to follow through on their contract. This is a moving company that has scammed many of clients. They took my money and then hired another moving company to pick up and deliver my goods, some of which are deeply personal being from my deceased father and sister. It's been over 3 1/2 months since I moved from San Francisco to Wisconsin to be with my elderly mother who recently suffered from a stroke. I hired IMS to move $10,000 worth of my furniture and personal belongings and nothing has been delivered. IMS is NOT a BBB accredited company and has horrible reviews all over the internet including the BBB site here: https://www.bbb.org/us/fl/lake-worth/profile/moving-and-storage-companies/independent-moving-solutions-llc-0633-90558396/customer-reviews And all over Yelp: https://www.yelp.com/biz/independent-moving-solutions-lake-worth-7 As of today's date (12/20/20) I have received none of furniture and personal belongings. Including paintings my deceased sister made for me. They brokered my move out to Konami Moving & Storage who picked up my furniture and personal belongings on 9/2/2021 from my home in San Francisco, CA supposedly to be delivered to my new home in Milwaukee, WI. Again, the furniture and personal belongings have not been delivered as of 12/20/2020. The contract states that they have 30 business days to deliver from pickup date. They have never contacted me or answered my calls since picking up my belongings. Neither company responses to calls or emails. This situation has cost me financially as I have had to purchase/replace necessary items to work from my home, to sleep, for my health and other basic needs such as clothing. It has also cost me emotional distress and has distracted me from helping to take care of my 93-year-old mother. I have spent innumerable hours on the phone and with emails trying to resolve this matter with both IMS and Konami. I have been placing on hold many times for 40-50 minutes at a time and then hung up on Sincerely, Heidi Move size: Whole apartment. Cross Country Move Service cost: $2600 plus replacement costs. Read more at: https://www.mymovingreviews.com/write-a-review/step-1 read more

DO NOT BOOK WITH THESE PEOPLE! They are scammers. I booked a move from Indiana to California with them, then canceled within 45 minutes because I read horrible reviews (my fault for not reading beforehand). My contract said that I had 2 days to cancel for a full refund. I cancelled within 45 minutes. They still charged me $568! I called my bank and disputed the claim, but my bank said that Independent Movers provided documentation that I "did not cancel within the grace period" and signed an agreement for the charge. I don't know what type of false documents these people came up with but this is terrible! Taking advantage of people during a pandemic! read more

DO NOT USE THIS COMPANY! They told me I was set up for my move and no one showed up! They took over $3000 of my money and never gave it back. It was the most awful experience in my life! PLEASE DO NOT CALL THEM OR USE THEM...they are crooks! read more

Nothing but a broker... Had a last minute change in schedule and called these guys on a Wednesday.. The "salesman" on the phone said he could get my contents on a truck heading to Florida, going straight to my area, on Friday.. Said very clearly he already had one lined up and all I had to do was sign up. I fell for it, and then they suddenly didn't know when the pickup would be... Friday turned to Saturday, turned to Sunday. (I told the first person I had to be in Florida Monday for a meeting) Sunday at noon I called and was told that they may have someone there in the evening "around" 5 pm to load up but couldn't tell me who of for sure what time. When I asked when my things would arrive at my home I was told sometime within 2 weeks, but not sure when. Since it was a short time from booking to pickup I wasn't allowed to cancel, even though their whole sales pitch was a load of crap from the beginning. Ended up having to pay for nothing, (because if you don't actually do anything you have to have Iron Clad Contracts for people to sign) rented a truck on my own, and had to drive it down myself with my toddler and wife following behind... Save your money and make sure the company you hire actually has trucks and employees.. expensive lesson learned here read more

***DO NOT USE*** PLEASE CHECK BBB REVIEWS AS WELL!!! The transaction started off AWESOME! They made sure to explain everything - there was no hidden fees, every charge was explained and even extra cost where given a head of time "just in case". They showed up on the date they said to pick up! They also gave us options to be able to pay with out having to pay in cash! They told us they would be delivering with in 14 days - the paper work even stated this! We were fine with this and honestly even ok if it took longer we were not in a rush! But where the problem started and why I will never use them again or recommend them to anyone is. After a month of not hearing from the company about our stuff we tried to give them a call to just get an update - again we were not in a hurry but we were going to be moving so depending on when they were going to be able to drop off we might needed to change the address. I called 4 different numbers that I had(and left messages) text a never that had text me back and forth at the start of this, and emailed 2 emails that I had every day for THREE WEEKS!! And got NOTHING FROM ANYONE! I even tried to send asking for information on a move thinking that could get me in to talk to someone - NOTHING!! I tried calling from multiple numbers thinking maybe they "marked my number" - NOTHING!! Finally after 3 weeks! I got a call front the mover him self at 12pm saying "hey I'll be there to drop off between 5-7pm, ok?" Well no, one the address changed and two we all (any option we had) had to work! I THANKFULLY was able to get him to agree to drop it off the next morning (he said only time he could) and was late work work. I paid a VERY GOOD amount of money for this service! And feel like I got nothing in return! YES, stuff has been delivered and so far all seems to be in good condition and I am very thankful for that but the lack of care in returning my phone calls over 3 weeks it's heartbreaking! They didn't care about me at all! Not sure how they have customers saying they had a great experience but I guess it's luck of the draw! Edit add on: Upon being able to assess the stuff taken off the truck we found that we received 2 boxes that weren't ours. On top of that 2 HUGE backs of the couch are missing along with about 3 boxes. I will be attempting to reach out to make a claim but since I have had zero luck before getting in touch with them I feel this is the best option. Based off the part broken, missing and damaged we are claiming about $2000. This company has zero professionalism and people need to know. read more

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I am a 78 year-old-woman who contracted with Independent Moving .Solutions for a move from a 500 sq ft condo on Sept. 9. A moving van arrived and loaded up about 1/3 of a moving van--I still have not received my goods 7 weeks later Their website and all my communication with the sales person and an Quality Assurance person ndicated they were a moving company. THEY ARE NOT--that are a contractor, so half of what they say and put on their website is false. Since they are not a moving company (info below) the reviews on their website by person reporting that they had a great move must be bogus. This fact is mentioned as Item 4) in their long-winded contract attached to their estimate. 4. CUSTOMER HAS HIRED INDEPENDENT MOVING SOLUTIONS AS A MOVING COORDINATOR/SHIPPER AGENT/BROKER AND NOT TO HANDLE OR OTHERWISE PARTICIPATE IN A MOVE AS A CARRIER IN ACTING AS A SHIPPER AGENT ONLY. INDEPENDENT MOVING SOLUTIONS IS NOT RESPONSIBLE FOR ANY ACTS OR OMISSIONS OF THE [actual] CARRIER...... Here is a partial copy of my report to the Florida Attorney General on October 16, 2020: "First, I will cover the financial scam in summary-- At the time of the estimate of 2,616.40. I do have a copy of the entire estimate on an email from Jimmy Riley on 8/17/20. I paid my salesperson Jimmy Riley a down payment of $611 with my Bank of America credit card over the phone on 8/18/20. I did have to add a couple of items to the inventory, so the estimate increased to about $2,775.00. He told me that the balance was to be paid in 2 payments 1/2 each at pick-up and 1/2 at delivery: $2775.-$611.= $2104.÷ 2 = $1024, which needed to be paid in cash, money order or casher's check. Jimmy Riley contact: jimmy@independentmovingsolution.com; cell: (323)-402-9346 Note: Mr. Riley is not answering my phone calls and emails to him are returned. However, the day before the schedule move on Sept. 7, Todd Pearce, identifying himself as from Independent Moving Solutions, Quality Assurance, phoned to inform me the moving van would arrive on Sept, 9th for loading my goods. He told us that (my son was present and listening) that I had to have a check, cash or money order in the amount of $2,332.70 to give to the moving van personnel. This amount was considerably over what J immy Riley had told me, but Todd Pearce assured me that I would owe only about $350 at the unloading time .That was still over the total estimate $2332.70 + $611 + $350 = $3293.70 instead of $2775, would be $518.70 over the estimate, although the Independent Moving Solutions website states they stick to their estimates. What could I do? My 500 sq. ft. condo had been sold and I had to vacate by Sept. 10. Contact for Todd Pearce: Todd@independentmoving.com.; 323-402-4978 Note: Mr. Pearce is not answering my phone calls and emails to him are returned Worse still, on Sept. 9th Independent Moving Solutions made another $1,000 charge to my Band of America cc with no explanation, no notification and no approval by me!! I did not notice the fraudulent charge on my Bank of America statement until two weeks later. I did contact Bank of America Fraud Department and they subtracted the unauthorized charge immediately and issued me a different card by UPS overnight service so that the company could not scam me again. Note: Todd Pearce is not answering my phone calls and emails are returned. If I open one of his old email with the subject of "your estimate", I get a banner that states: CONGRATUATIONS ON YOUR MOVE ON SEPT. 8. read more

This company is a scam. They will give you a low initial estimate, take a large deposit, then charge you thousands more the day before your move. They claim it's because you changed your inventory by such a large amount that it requires the large sum of money. At this point it's the day of your move and you either have to bite the bullet and pray for the best or get out while you can and cut your losses. They will not refund you even if you've cancelled within the cancellation guidelines of your contract. It is a SCAM. Read all the reviews on other pages, especially the BBB. They aren't an accredited company, their google 5 star reviews are paid (you can see that their reviewers have all rated the exact same companies). DO NOT USE THIS COMPANY. read more

Stop and Read this please! Everybody do NOT use this company and please read the negative reviews. Absolutely the worst experience I've ever had. First of all I was contacted by Kenny Williams. 818.532-1048. Senior Moving Coordinator. Kenny@independentmoving These are his exact words and text messages. Hi, this is Kenneth from Independent Moving. The 4th largest company in the nation. I just got an email about your upcoming move. Please give me a call at 818-532-1048 to go over your inventory. You can also text here if you are busy. Please do this asap, rates rise daily so the earlier you book the cheaper it is. I hope to speak with you soon. Thank you! 2nd message: Consumer Affairs just messaged us and referred us to your move, I'd like to go over the inventory and get your truck reserved. They will take off $200 for referring us to your move also if we do happen to allocate your move. Kenny Williams told me with the discount and cancellation; it would cost me $1558. I also sent him all the pics that I needed to move. Kenny Williams told me with the discount and cancellation; it would cost me $1558. 3rd message: I'll make sure to add an extra guy, we take good care of antiques and glass/fragile items. all those items are fine. plenty of space, but we have to reserve this now, dispatch is asking me. what are the pick up and drop off addresses, we have to get the reservation made and you have to sign the work order through email, very simple. I was suppose to have someone come on the 11/12th of November for pickup. It would arrive to the destination 5 days later. I get a call from Todd- he works for Independent as well. I receive this call after this company takes my deposit and after you can not cancel your order- He says that I need to give more money to this company due to the space I need. Mind you, Kenny saw the pics and told me how much space I needed- Todd continues to tell me that the truck I was suppose to use is no longer available and another truck is coming. After the conversation, I loose communication with both men and I have no idea when my belongings are being picked up. I also sent Todd pictures of the items that need to be taken. I contact the company over and over to no avail. Then I speak to a woman name Gabby London. She explains to me that she can not help and she is the supervisor and I can not speak to either Kenny or Todd. Then another moving company contacts me and tells me that I need to pay them more money to pick up my belongings and to have them drop it off at my location. They asked for another $1000. That this moving company is not the same moving company I was first working with. This moving company comes on the 13th. The company is called Affordable and Assertive Moving. This company comes and picks up my belongings- I am not at the location since I am in Florida. And my belongings is in Upstate NY. The driver Santana contacts me and tells me it will be there the next day and I said could it come on Monday which he said yes. He tells me that his supervisor Jeff will contact me. I still haven't heard from Jeff and the driver Santana no longer answers my calls or text messages. After calling ten times to this company I finally get a hold of a rep and he tells me that Santana is not the driver and that my belongings will arrive 7 plus days but that he will have Jeff the Supervisor contact me. I still haven't heard from Jeff. And the movers left boxes and other belongings at the location. So now I am paying a thousand more and not all of my belongings were taken from that location. This company will ask for your Bank Account number then will not speak to you after money is withdrawn. I never received any discount or any information in regards to my belongings. This is disgusting- Independent Moving Solution does not answer my calls but will answer another number since my friend called to speak to a Supervisor. He said that Gabby was unprofessional and he is not able to reach anybody as well since this company looks at the number before answering. Please do NOT give your bank account information to this company. Make sure you are working with a legit company. read more

do not use this company. took my money but did not show up to move furniture . had to put in storage. loss of money and time because of this company and now will have to arrange everything all over again. until they get your money everyone is so sugary sweet and full of promises then they seem to disappear. scam, scam and liars. read more

STOP! DO NOT USE THIS COMPANY!! They took a deposit of $987 from me and stopped returning my calls. SCAM!! When they first contacted me about my move the rep was very kind and explained their services. I told him I wanted to wait because I didn't have a closing date yet and was only getting quotes. He said that I could update that information when I got it and lock in the low priced move, which would be good for 1 year, so I agreed. When I called back a week later to update my moving date the phone number for the rep I was working with was disconnected and there was no answer on the second number he had given me. I went to the website and called another number they had there and finally got thru to Jessica... She seemed nice and updated my info... However my closing date changed 2 more times and when I tried to contact them again by phone, email, and leaving messages on their website contact page, I never received a reply. Over the next 2 weeks I tried contacting them many times and never got a reply. I realized I never looked up their reviews on Yelp, Google, and the Better Business Bureau. Shame on me for not doing this before giving them my CC info. They have tons of bad reviews and their good reviews are fake, they are horrible. read more

CONSUMER BEWARE! TERRIBLE!! I was originally quoted $2,200, forced to pay $4,012 once my belongings were loaded and basically held hostage, and I was verbally attacked with profanities by customer service, calling me "bat sh*t crazy", told me to "go suck a d*ck", and hung up on me. Yes, the customer service person yelled profanities at me over the phone and hung up on me. Approx 9/15/20: All calls are made on a recorded line, so all of this information is on record with them. I told the sales person that I've never used a moving company before, I'm new to this and I don't really know what I'm doing. The original verbal was $3,200, and I said no. Salesman added a discount that brought it to $2,200, and I agreed to it. The sales person repeatedly assured me that I would not have to pay any more money, because what I signed for was an overestimate of 10%. Approx 9/20/20: In the original quote, they did not tell me that the dressers needed to ship empty, so I had to add 12 boxes to the original quote, which pushed the contract way up to $3,500. I said no, cancel the move, I will not pay that amount. Salesman coerced me into signing by assuring me that I would be overpaying, that the final cost would not be over $2,400 and I would get money back once the move was complete. No less than a dozen times, he told me there was no way I would pay anything more, again, stating the 10% over estimate used during the quote process. 10/8/20: Moving day. Once all my furniture was loaded up and held hostage on their truck, I had to pay $4,012 or I would not get my belongings back. I reached out to customer service almost a dozen times over the last 3 weeks, and was told they would "research" the recorded calls and get back to me. 10/30/20: The customer service rep was quite rude, and said I'm "calling the wrong place" if I think I'm getting any money back from them. When I asked to speak with a manager, she told me I could speak to her or I could get put on hold. I said I do not want to speak to her, as she is giving me an attitude, after I've called back 9 times in 3 weeks and repeated the same story over and over again. She put me on hold (did not say that she was transferring me to a manager). I hung up and called back and she answered and said that I'm just going to keep getting her if I keep calling back, and when I asked to speak to a manager again, she said no, I can talk to her. She then called me "bat sh*t crazy", told me to "go suck a d*ck", and hung up on me. Yes, the customer service person yelled profanities at me over the phone and hung up on me. I called back to a different department and spoke with a manager, the same one that I originally spoke with on 10/9/20. She told me I should have read the contract better. I told her that I read the contract word for word, and nowhere does it say that misleading quotes or coercion and lies were part of the deal, and it's been 3 weeks and I still haven't heard back, and that I was just verbally assaulted by a customer service rep. She said that they're still looking into it to see if I'm owed any money back...again, this was 3 weeks ago. I asked for a transcript of all the sales calls and of the call where I was just verbally assaulted, and she said that their recorded calls are the company's property and I would need to have them subpoenaed by an attorney or they will not release them. She did not apologize for her employee's profanity filled attack on me, she did not give me a date that this "research" would be wrapped up, and she did not have an answer when I said that I think you are stringing me along, hoping that I will forget, or let it go, or drop it. read more

The nightmare started with Independent Moving Solutions (IMS), Lake Worth, Florida. I needed a cross country move ASAP. I filled out an online form and they called me first. Don't do this. Sales pitch by "Blake" was a lot of trying to be cool and funny. Should have hung up the phone but didn't. I was really pressed for time and needed to empty a house to put it on the market. All the items were from a family estate and had huge sentimental value. Nothing "Blake" told me actually occurred from the "get it on a truck right away heading east", to the "yes it will be delivered by the same people who pick it up, in the same truck." The load was picked up but headed west not east by a company I would never have hired. It sat in Las Vegas for weeks and was offloaded and loaded multiple times on its way. 60 days to deliver. I tried to get "Jessica" at IMS to help. She kept telling me that the moving company wouldn't tell her anything and that she would get back to me. After calling her everyday for a week and being told the same "I'll call you back", which never happened, I gave up on IMS bring some resolution to the situation. BTW, I asked "Jessica" if I could speak to the owner and she stated, "That's not going to happen." Don't be stupid. Use Pods or equivalent, drive it yourself, or anything other than a moving broker unless you can afford a major US moving company. Small loads as opposed to full truck loads is where I got burned. So if you can't fill up a truck it will most likely be offloaded to another truck at some point. read more

This company is fraudulent. I am in the middle of the biggest nightmare move ever. I was contacted by Kenny Williams. 818.532-1048 after making an inquiry on the web which was sent to several moving companies. HIs email is Kenny@independentmoving a Senior Moving Coordinator. Every thing he promised has been a big lie. He lured me in with a quote that was reasonable and said that they had a truck at a discount that was heading to the town I was moving and had "room on the truck". He stated that competitors will show up and charge you more, but IMS will not do that. It is exactly what happened! Independent is a broker not the mover so they do not have trucks! Then they sell your move to a company that you have not had time to research or review. TRIG moving company showed up 4 hours late. Then I was speaking Todd who said that Kenny must have screwed up on calculating the volume. Todd demanded 30% more in order for the moves to proceed on picking up the items after I had paid the $1000 deposit. They promised they would deliver it within 7 days and it is now 35 days later and my items have not left the state and have not been delivered. TRIG claims that they put my items in storage unit and they say that they do not have any trucks heading east from CA. TRIG will not give any estimate on when the items will be picked up. No one will answer the phone from Independent. I have reached out to an attorney. I am reporting to the moving authorities that regulate the industry. For all I know my items have been stolen. DO NOT USE THIS COMPANY!!!!!!! read more

DO NOT DO BUSINESS WITH THIS COMPANY, if you are doing an out of state move. They are brokers and do not care about you or your time or belongings. The sales person will promise you the world, but there is no guarantee of delivery. If you have an issue, customer service is rude and defensive and will hang up on you. That is exactly my experience with this business. They promised me to deliver my goods by 11/20/2020. They told me it would take about 10 days to deliver from Miami to California. They pick up in Miami on 10/10/2020. After that, no communication whatsoever. I called the actual moving company that picked up my things and no response. On the afternoon of 11/20/2020, I called the sales person from Independent Moving Solutions Kevin and no response. He texted he was in a meeting, I explained I needed a status on my move, then he ghosted me without any response. On 11/21/2020, I call customer service and the female rep was extremely rude, cutting me and yelling at me as I was trying to explain the problem, would not give me a status as to where my belongings were and simply hung up. I am still calling back and this time they are not picking up. I am filing a complaint with the BBB. I still do not know where my things are nor when will they b delivered. IF YOU ARE THINKING ABOUT DOING BUSINESS WITH IMS, BEWARE!!! I am EXTREMELY dissatisfied with the service. :-( read more

If I could give this company a negative 5, I would. I have moved close to 20 times and have NEVER had an experience this bad. Do not use them - EVER! The sales person lies and tries to apply pressure for you to commit. Does not share key things like timelines and sizes of trucks and up-charges for just about everything. The movers who packed us damaged the hardwood floors and tried to pressure us to pay more. The delivery was delayed and then they wanted additional money for a smaller truck when the sales person said they only used small truck? The men who unloaded broke our furniture and stuffed our trash can with the wrappings from the move and maybe someone elses? The whole way through the process they kept changing the guidelines and details. Their agreements are written so they can try to up-charge at any time. Their customer service is dismal. Do not answer the phone and claim their phone lines are down. I also have since learned they are not approved by the BBB so stay clear. read more