OK, I get it. Independence, KS and you "dis" a hotel? What were you expecting? I was expecting the same warm welcome and good service I have experienced in other parts of town. I come to this town 4-5 times a year and have been very pleased with the hospitality. But, this time I decided to stay in town not in an other town close by. This property is part of the Wyndham Hotel chains and I have had good experiences before with them. My experience was not very pleasant and it mostly revolved around the staff and the obvious age of the property. At check-in we were not greeted expeditiously nor warmly by the "dude" (no name tag) at the desk. He never made eye contact, engaged in any welcoming banter and could not answer questions as to where was a good place for supper. We got a shrug. The morning following check-in I saw the "dude" from the afternoon before getting his breakfast at the breakfast bar, in his PJ's, looking like he had spent the night in his car in the parking lot. (Security, perhaps) Breakfast was simple with no protein offerings.
The room was clean but small. Bed was comfortable. Water was hot. Towels were small and needed to be replaced. TV channel guide needed to be updated. Room temperature controls dated but functioned. Security was non-existent. Entry doors were kept open with duct tape even though the security panel displayed the comforting statement that a room key card was needed after hours.
All-in-all, for the same or less we could have stayed in a better place just 25 minutes south in Bartlesville. read more