After the desk clerk over charged and double charged my card, I find bed bugs in my room. When I…read moresaid something the desk clerk was very rude. I will never stay again.

Stayed here 5 nights in December 2022. Great experience. Clean, spacious room. Nice breakfast…read morespread. Exemplary customer service, shout-outs to Tonya, Melisa W, Melissa M and Christina who all went above & beyond.

Guess what guys, I'm going to flame you. (This shouldn't be remotely shocking.)…read more I tried to make a reservation here for my husband. Unfortunately their website redirects you to a third party for reservations. When I called the hotel to cancel the SECOND ROOM THEY CHARGED ME FOR, they were insanely rude and said they wouldn't cancel it because I booked through a third party. Well, how did I book through a third party when I was on their website?! Nice skirting responsibility there dudes. The general attitude during the four minute conversation was "You're bothering me for calling here." Moving on, I call the third party company and spoke with a kind gentleman who assisted me in canceling my reservations. When he called the hotel to ask them to cancel it, they were rude to him too! They basically told him they wouldn't do anything about it, and then cancelled both of my reservations when really I was only trying to cancel the second room they'd charged me for. It has been a mess. Avoid at all costs. Stay in another town, I've read all over Yelp that this isn't the worst place to stay.

This hotel was nice. Bed was comfy. I appreciate the bed bug protectors they have on the beds!…read moreShower was great. Very clean. I would stay here again

The pool was ice cold and there was roaches in the hallways there is nothing to eat at the free…read morebreakfast but the rooms are a decent size and the hot tub is pretty nice

OMG run. This is like the Bates Motel. I have pictures. Decide for yourself. Blood on the sheets, a…read morelice comb in the bathtub complete with live bugs. And no refund because I didn't shower until the morning, so I didn't see it. Run, don't walk. Spend an extra $20. Did I say run? I gave a one star because I HAD to. Oh wait they refunded me $15. like keep your money you clearly need it worse than I do.

The hotel cancelled my reservation without explanation just a few days before my arrival and too…read morelate for me to find another local hotel due to the busy weekend. Very unprofessional conduct. If you decide to stay at this hotel then be prepared for your reservation to be cancelled, even if you have had the reservation for months in advance. Buyer beware!

This place is extremely filthy, there is also stains on the floor, broken toilets and just so many…read moreother things to make you wonder why this place is still in business! Lastly I have to add that I stayed here recently and experienced such disrespect towards my mom. The lady racially profiled my mother and told her "she had 20 minutes to pack up her stuff and leave the property, she was accused of smoking when she clearly can read the big "no smoking" signs on the door! They will also try to take your money. What I mean is they will kick you out and try to not give you a refund claiming you broke their rules. The mangers live at the hotel and the service with them even there is just terrible. I do not recommend staying here at all you will not enjoy it.

I am only giving this motel 1 Star because it requires me to do so!!! If there was a way to give…read morenegative stars I would. We travel to Independence once every few years & typically we stay at the Super 8. Unfortunately, we were late booking & this is what remained. We booked 2 rooms, side by side for 2 weeks. When we arrived & entered the room, it was your typical "motel", not great but a room. I pulled back the comforters & the sheets looked okay, but the comforters were disgusting. They were stained & extremely old looking. Our first night was okay, beds were super uncomfortable & felt worn out. Our room had two college fridges stacked one on another & there was a microwave. When we went out the next day, we put do not disturb so that the maids would not clean our rooms. When we returned however, our stacked fridges were miraculously gone & a new fridge in its place. It was very disturbing that we had put do not disturb & they entered our room anyway. The next day we left early morning for the day. When we returned, my son advised that his iPod Touch was missing. We never did find it. After that occurred everything went downhill significantly. When the maids did come to take care of the rooms they didn't make any beds. They threw the blankets in the middle of one bed & to say the least they pulled our blanket up in a half ass attempt to make the bed. They never refilled the toilet paper, in fact toward the end of our trip we had to go buy toilet paper at Walmart. Our towels & washcloths were stained, the tub/shower was gross. There were cracks in the wall & ceiling & if someone was taking a shower you could hear water dripping in the ceiling. I had an electric toothbrush that also came up missing & someones shirt appeared in it's place. I say someone else's, for the simple fact that I am size medium & this shirt was a size 2X. To say the least, this was the worst place we have EVER stayed. We understood that it was our issue that we didn't book sooner, but also knew that we just needed somewhere to sleep & that we could deal with a motel. However, if we had known the level of this place, which in my opinion shouldn't even be able to call themselves a hotel or motel, we would have looked a few towns over for somewhere to stay. I can in no way, shape or form recommend anything about this place.

I swear to god there was they hired a truck to run over the carpets then hired old ppl to co,e and…read morebang all over it but apart from that everything was greatt

For a good night of sleep and professional staff, DO NOT STAY AT THIS PLACE. I stayed there 2…read morenights in a row. Each morning two hours before checkout, the same child uses a motel key card to open your door and say sorry just to make sure you are up. Later I noticed him behind the counter of the office. This is something I encounter on the road occasionally but usually not two days in a row. Bad management, bad staff, had to go have room key reentered because he forgot to the second day etc...I can go on but you get the point.

For starters, the owner was a jerk, when i asked if he had a cash discount, he laughed like he's…read morenever heard of such a thing, and in general acted like I was bothering him. The room was clean, although was old & needed repair work. Tv was also from the 90s if that's important to you. Overall stay someplace else if you have the means...

OK, I get it. Independence, KS and you "dis" a hotel? What were you expecting? I was expecting the…read moresame warm welcome and good service I have experienced in other parts of town. I come to this town 4-5 times a year and have been very pleased with the hospitality. But, this time I decided to stay in town not in an other town close by. This property is part of the Wyndham Hotel chains and I have had good experiences before with them. My experience was not very pleasant and it mostly revolved around the staff and the obvious age of the property. At check-in we were not greeted expeditiously nor warmly by the "dude" (no name tag) at the desk. He never made eye contact, engaged in any welcoming banter and could not answer questions as to where was a good place for supper. We got a shrug. The morning following check-in I saw the "dude" from the afternoon before getting his breakfast at the breakfast bar, in his PJ's, looking like he had spent the night in his car in the parking lot. (Security, perhaps) Breakfast was simple with no protein offerings. The room was clean but small. Bed was comfortable. Water was hot. Towels were small and needed to be replaced. TV channel guide needed to be updated. Room temperature controls dated but functioned. Security was non-existent. Entry doors were kept open with duct tape even though the security panel displayed the comforting statement that a room key card was needed after hours. All-in-all, for the same or less we could have stayed in a better place just 25 minutes south in Bartlesville.