Please do not be fooled by the positive reviews on here, as I know I was. I am unsure if a recent change in ownership accounts for the horrible experience my sister and I had or what, but I strongly caution against using this shop. My sister and I were co-maids of honors for our older sister's wedding, and we paid $820 collectively for our dresses to be altered. This was more than the cost of the dress (about 3 x what other bridesmaids paid at different shops) and more than our sister paid for her wedding dress and mother of the bride dress to be altered at a prestigious seamstress. However, we were willing to pay the price for such an important day and were relying on the reviews for it to be worth it. We couldn't have been more wrong.
When the dresses were first pinned, very few pins were placed in a matter of minutes and no measurements were taken. This may have been where things went wrong, but when we picked up the dresses and tried them on at home, they were both incredibly ill-fitting. Both were too short so that we had to buy new shoes despite the fact that the dresses were pinned while we wore the original height heels. My sister's toes were showing even in flats. The sleeves were so tight we could not lift our arms despite this being a specific request during the consultation. When I brought my dress in it was far too big, and it was altered to be so tight I feared it would rip while wearing it and could not bend over or sit without it being painful.
We went back to the shop to have corrections made, and at that point, the only option was to add a panel in the back of my dress making it look different than the rest in the party. The same situation occurred with the sleeves having to look different to fix mistakes. We ended up having to go and back and forth to the shop multiple times (causing missed work and rearranged schedules), and at every request to meet with/speak with a manger or owner, we were given the run around, which was highly suspicious to us. Ultimately, my dress was not finished until the afternoon before we had to travel to the wedding, which was incredibly stressful.
While the product of the alterations was not satisfactory due to having to fix mistakes they made in ways we would have never chosen, the treatment from the manager/owner (unclear which), Preston, was the most disrespectful. We were unable to speak with him until after the event due to refusal to schedule a time to speak with us sooner. He refused to accept any responsibility on the shop's end, and insinuated my measurements changed from the consultation to original pickup (which implies weight gain, ect), which is impossible given the time difference was only a few weeks, and I weighed myself to ensure of this. Overall, he attempted to gaslight us and maintain nothing wrong had occurred despite being sent videos by the front end employee of where the dress would not close in the back, being too short, and the arms being incredibly tight. The shop has promised to refund the rush fee (only $47 of the total) due to not finishing until so late, but at the time of this review, this has not been done either. However, Preston maintained nothing else would be done to rectify the very poor experience we had. When told it would have to be on his conscious for not being ethical or fair, he responded, "I accept that."
Our seamstress was kind and skilled, and the front end employee we primarily communicated did her best to help the mistakes get fixed, but overall this experience was so stressful and upsetting.
Please seek another shop for your alteration needs. read more
