James came out to repair my oven. He unfortunately wasn't able to fix it and I had to buy a new…read moreone. He felt bad that he wasn't able to fix it so he didn't charge me anything. Very nice of him.

Great communication. Timely and thorough service with helpful recommendations. Thank you!!read more

Scheduled Mr Appliance to repair my dryer. He came and woke me up, (but scheduled for window 12-4.)…read moreWorker was very nice. Fixed problem which was a broken door switch. I was shocked, and not in a good way that the cost was $290.00!!!! Feel gouged and this is a rip off. I had to call him back inside when he was in his van, to move the dryer so it was aligned and even with my washing machine. Would not recommend.

The repair technician took 15 minutes and charged 231$. When he left our dishwater started leaking…read moreagain. We can't get ahold of the repair man and they refuse to cancel the payment for service.

Our refrigerator stopped working on July 3rd and we called In Home Service and Sales that…read moreafternoon. We made an appointment for the next week. The day of the appointment I called and left a message about an hour before our window to verify I had the time right. Our window came and went and two more phone calls went unanswered. I finally got a call back about three hour after our latest appointment time and the owner didn't even remember talking to me. He was polite enough however questioned if I had the right number for the company I booked; he later found my appointment in his book. We just went and bought a new refrigerator.

Scott was excellent ! - He fit us in to his schedule to repair our fridge and waked through step…read moreby step what he was going to look at before he started. Then he showed me step by step what he saw and how and showed me how to look at issues if there are problems down the road - I got a repair and lesson at the same time - very awesome - jw

Charged me for troubleshooting the problem with a dishwasher,I paid him,and after months of waiting…read morefor a part he was supposed to order ,I find out he never ordered the part and just forgot all about me. Had a problem using him once before,this is the last time.

Very professional business. Prompt service and fixed the problem in less than an hour. Very…read morereasonable price. I would highly recommend this business.

LG contacted this company in February to cover a warranty repair. After the technician came out…read moretwice, they determined the fault and ordered a replacement part. It is now October and the refrigerator is still not fixed. I completely understand that supply lines are totally screwed up now and that in fact, the part they need may not even exist...that's not the reason for my review. What does bother me about them is that every time I've called for an update (around every three months or so,) the receptionist immediately begins loudly and repeatedly sighing as if I'm inconveniencing her: I can almost feel her rolling her eyes through the phone. I understand that this must be hard to deal with, but there's no excuse for a lack of professionalism that makes me feel like I've done something wrong by simply asking for an update on my repair. I've asked LG to have another business cover the repair, and won't be contacting them for any future work. I'm sure Karen will breathe a sigh of relief after reading that. Update as of November: I had another company come out for a repair estimate and they had the part that EW Russell supposedly couldn't get for almost a year, shipped to my house in 4 days.

Stay far away from them- we live in Saratoga and their saratoga repair guy they send out is a total…read morejoke. Had problems with this guy on our washer repair and now on our stove. Obviously the owner doesn't care about who he hires or his company's reputation. Not need to buy warranties anymore - it's impossible to find any good repairmen who do warranty work. I'll stick to paying out of pocket and hire the real ones next time.

fantastic service and very friendly and knowledgeabl. and they fixed my vacuum for free (!) even…read morethough it was no longer under warranty and I didn't purchase it there

something was clogging my vacuum hose. I took it in without an appointment and was greeted by a…read morevery friendly man who fixed the problem immediately with no charge. I do always find them very helpful and have purchased from them many times. highly recommend . great service.

Had a problem with one of our major appliances and started first with a call to the manufacturer…read morewho provided us with two of the local "approved" providers. Thought a $100 just to come out to " diagnose" the issue was a bit much, but ya do what ya gotta. Tech was here less than 15 minutes and during that time called the manufacturer for help - immediately determined it was definitely part X and he's have to call me back with an estimate. When the estimate for the part et al plus the visit was about half of what we paid the appliance we decided to just replace it. However we did call the manufacturer and were told that the part was under warranty and they'd send it to their approved appliance repair provider. It went downhill from there - several more visits and more parts and still no fix - ended up calling another company. They were able to identify the problem - minor glitch with a small part(less than $10) and the install. Imagine the time BCS Inc. could've saved if they'd just started with the basics rather than jumping the gun to new Part A, B, C...tech was very nice, but clearly didn't know what he was doing.

Called for in-home appliance repair and was connected to what appeared to be a foreign call center…read morewho made an appointment for a local service tech to come to my house for service. The day of the appointment, the call center called me back and toid me they couldn't find any local service techs to come so they were cancelling the appointment. This place isn't local so the business name listed is a scam!