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    In Home Services

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

    Services - In Home Services

    Appliance repair

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    8 years ago

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    EW Russell Appliance Service

    EW Russell Appliance Service

    (4 reviews)

    LG contacted this company in February to cover a warranty repair. After the technician came out…read moretwice, they determined the fault and ordered a replacement part. It is now October and the refrigerator is still not fixed. I completely understand that supply lines are totally screwed up now and that in fact, the part they need may not even exist...that's not the reason for my review. What does bother me about them is that every time I've called for an update (around every three months or so,) the receptionist immediately begins loudly and repeatedly sighing as if I'm inconveniencing her: I can almost feel her rolling her eyes through the phone. I understand that this must be hard to deal with, but there's no excuse for a lack of professionalism that makes me feel like I've done something wrong by simply asking for an update on my repair. I've asked LG to have another business cover the repair, and won't be contacting them for any future work. I'm sure Karen will breathe a sigh of relief after reading that. Update as of November: I had another company come out for a repair estimate and they had the part that EW Russell supposedly couldn't get for almost a year, shipped to my house in 4 days.

    Stay far away from them- we live in Saratoga and their saratoga repair guy they send out is a total…read morejoke. Had problems with this guy on our washer repair and now on our stove. Obviously the owner doesn't care about who he hires or his company's reputation. Not need to buy warranties anymore - it's impossible to find any good repairmen who do warranty work. I'll stick to paying out of pocket and hire the real ones next time.

    In Home Services - homeappliancerepair - Updated May 2026

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