am very disappointed with their cancellation policy. The staff were unwilling to waive the…read morecancellation fee and repeatedly justified it by saying the fee was nominal compared with what cardiologists charge and that they still incur staffing costs. Given that I have been a customer for several years, I expected some flexibility when I needed to reschedule because of an out-of-town business trip. Their unwillingness to accommodate a long-standing customer is frustrating and makes me question whether it is worth continuing to use their services. In addition, their frames appear to be significantly marked up to align with insurance coverage. Overall, the decline in service quality has become increasingly noticeable.

The pre-screening was a nightmare. There were two technicians and I assume one was in training…read more(though this was not stated). Clearly the one in training didn't know what she was doing, but the other one was giving NO direction. Then she gaslit me when I said the machine should not be touching my eyelid (never did before), and she said that was correct. They have a new eye scanning machine and they did not say it was new and different ahead of time. First they didn't bother adjusting it to my height so I was scrunched down. I was the one to tell them (twice) to lift it up so that it aligned properly. Then I was told to smoosh my right cheek up against the machine (so my was head is turned left), but still somehow look ahead. When they finally did the scan, it did some extra stuff (red lines, flashing) that she didn't bother to tell me about ahead of time. Then because they had no clue how to align someone properly with the new machine, my scan wasn't correct and they wanted to redo it (and this was just one eye so far)! I was done at that point and walked out. I have never walked out of an eye appt. Usually easy and pretty quick. My husband and son were also given the wrong prescriptions!

I came to Dr. Truong in large part because of her experience in the area of eye work pertinent to…read moremy needs. I was concerned about one of my eyes and wanted someone whose evaluation I could trust. I was happy with my experience with the people at the front and even more pleased with Dr. Truong's work. Dr. Truong took the time to help me understand the situation with my eye and explained principles that will help me make decisions about my eye care in the future. In the past, people have become impatient with me when I ask a lot of questions. Dr. Truong did not. She patiently explained things to ease my mind about the situation and did not rush me at all. I am grateful for the quality of the visit with her.

Dr. Thao was fantastic as was the entire staff. She spent a lot of time with me and my son…read moredetermining and explaining the issues with his eyes and the ramifications of not correcting it and wearing glasses. She was very thorough and explained everything very well.

Courteous and professional Eyecare. Dr. Roberts is very thorough and Tim does a great job fitting…read morea person with glasses.

My 17 year old son had a great first experience with Legacy Family Eyecare. He recently failed a…read morevision test at his annual check up with his pediatrician, which is what prompted me to schedule him an appointment with Dr. Roberts. The wait time at his appointment was minimal. They offered a huge selection of rx glasses/frames in their office for my son to choose from. We can't wait to go back and pick up his first pair of rx glasses in just a few more days! Thank you Dr. Roberts and to all of his wonderful staff....my son Blake will continue to see you for many more years to come. I highly recommend!

Such a calm personal atmosphere. The doctor was very thorough and willing to answer all my…read morequestions as well as flexible when I needed to come back to have my eyes dilated. She also used the minimum possible dilator dosage so that it was less uncomfortable than times I've had it done in the past. Very happy with this experience. The staff is so nice and genuine.

So, I've been going to Eye to Eye for 20 years or so. Dr Jeruss was the owner. He and his staff…read morewere great. About 2017/2018, I believe he got sick and there was a Dr. Z. Then last year it was another new doctor. Dr. Chung he was great, really helped me as I've got some health issues that effect my eyes. Two weeks ago at my appt, it's all new. Doctor, staff and whole place rearranged, that's cool... until the doctor! He didn't/ doesn't listen to what you say, cuts you off and tells you what he thinks you were going to say. Okay, so fast forward to needing a copy of my prescription. First call they email right away, great except it's my old prescription. Call back and advise them the mixup... on the 3rd call before I can even complete my name, she says email going right now, click. Needless to say I won't go back. Oh yeah, I asked the doc of he could look at my records and he said no but one of the girls probably can. JM 2cents

They say the eyes are the window to the soul? Well I've had Dr. Gigliotti looking at my soul for…read moremany, many years. And I've been very happy with him and his entire practice. My entire family visits Bethelview Eye care. The same ladies have been in the office for years so they know us. Linda, the glasses expert, knows her stuff. She always fits us correctly and we look super fashionable.

Dr. Gigliotti is amazing I just wish his staff were as well. I came in last week for an eye exam…read more Everything was great until I came to pick up my glasses that I ordered. I ordered 2 pair during my visit, even who I assume is the office manager came over and helped. I picked 2 frames to order the office manager did the numbers and showed that both frames would be covered by my insurance. I would just need to pay for the lenses. I paid for my services and glasses. I got my message today saying my order was ready, I was excited to pick up my glasses, but then was informed that they only ordered 1 pair. To top it off the person who helped me, Grace, looked completely confused and did not remember having a conversation about 2 pairs of glasses, when she went to speak with someone else, I could over hear them and nobody was aware of the 2nd pair of glasses. I was starting to feel like I was losing my mind but my husband had been with me during the first visit and recalled everything I had encountered the first visit with 2 pairs of glasses being ordered. I would not recommend this place due to the staff and having to use all my vision benefits on 1 pair of glasses.

Had a great experience here! Very in depth testing and professional. I really like Dr. Flanagen who…read morewas very professional and explained everything. Great glasses selection. I will be returning! Nice building. Easy parking. Transparent pricing.

This was my first visit to the Roswell eye clinic, and I had a very positive experience. I was…read morelooking for a new eye doctor, and my family recommended this clinic. When I initially walked inside, I was immediately impressed. I was greeted by multiple people at the front desk, and I appreciated their use of technology in allowing me to confirm my information and sign the acknowledgment forms on a computer screen. April, the Certified Paraoptometric (CPO), took me to the examination room, and performed visual acuity tests. She also used the Optical coherence tomography (OCT) to take images of the retina or back of the eye. I valued the way she took the time to explain each step in the process. Afterwards, Dr. Flanagan, the optometrist, came into the room and finished the eye exam. She was professional as well as personable, and she took the time to answer all of my questions. The next step in the process was sitting down with Chad, the optician, to review eyewear options and select frames. When I had questions about the charges, and what my benefits covered, he provided all of the details related to the frames, the lenses, and all of the various options. The final step in the process was checking out and providing payment. Yolanda, the front desk manager, was friendly, and she offered me the opportunity of scheduling my next appointment before I departed. After leaving the clinic, I received emails with a post visit survey, as well as a reminder of my next appointment date. I would definitely recommend the Roswell eye clinic to others, and I look forward to my future visits.

I cannot say enough good things about Dr. Oifer and Dave. They truly care about their patients…read more They never rush through my appointments, and knowing I have a history of eye issues, they take wonderful, extra care when checking my kids. It gives me such peace of mind knowing I am in such caring and competent hands. The entire staff is super friendly and professional, and their prices are very competitive.

Our family has been seeing Dr Oifer for over 30 years! The professionalism, service and care is…read moreunmatched! We always feel confident that our eyewear is exactly what we need and want.

We typically go with America's Best for glasses but since hubby and I are new to the area and have…read morevision insurance now, which we did not have before, we decided to try something different when we went for our eye exams this year. Originally we were going to go with Pearl Vision, which is just down the street from here, but the reviews scared us off and I settled on Eye Optique instead. My son had gone here for contacts a few months ago and seemed pleased with his experience and they have generally good reviews too. Scheduling our appointment online was easy and we received both confirmation and reminders about it after making it. There was plenty of availability to choose from. We scheduled our appointments back to back so that we could knock it all out at once. The doctor was great! She was professional and thorough. Both hubby and I felt comfortable with the exam and her competence. The guy working the front was also very professional and friendly. Once the glasses came in, he took his time to ensure that the fit was perfect for each of us before we left. While we spent more than we normally do at America's Best even with insurance covering a portion of it, we feel like the service and quality live up to the cost. The issue is that they don't have any cheap frames. Most options are designer names. Since we typically only get reading glasses, I will most likely just do the exam here and order frames online going forward because I'm cheap and not interested in spending big bucks on reading glasses that I hate wearing anyway, but this is no reflection on the quality of Eye Optique, which I think is top notch, and I am glad we ended up here.

I have passed this eye doctor a zillion times but never stopped in. I called to inquire about an…read moreeye exam as well as a contact lens exam. I was pleasantly surprised to hear that $110 without insurance would get me both exams. The Dr is not in on Wednesdays so I chose a Saturday morning appointment. This location is next door to UPS store and Baskin Robbins. You can see it off the street clearly. It's in the same shopping plaza as Chipotle and Sprouts. The parking is free and plentiful. I always dread going to any doctor but I knew that I needed a new prescription. My last eye exam was at America's Best during the pandemic so I was a year or 2 behind. This experience was one of the best Dr visits I have encountered. Dr. Boyd was extremely knowledgeable and polite. My wait time was minimal. And I received 3 different contact samples with pretty clear instructions. They do sell eyeglasses and if you don't have insurance.. it's 30% off the frames. I definitely recommend this place. The level of care is superb!