I brought in a quilt to be embroidered. I was shown a picture of several fonts to chose from. Well,…read morethe font selection only showed the letters in the name of the font so I asked if I could see a preview of what I wanted embroidered in a particular font. I was told no, that wasn't possible. So, before I selected the font, I made sure to ask questions to make sure I would be happy with it since no preview was available. I asked if the font "Lucy" would be in print and not cursive and was told that would be. When I came in to pick up the quilt, the font was partially print and part cursive which looked silly and was not what I specifically asked for. It looked like two different fonts which also made the spacing look off. I asked the girl working if she thought the font looked wrong when I picked it up and she agreed that it looked like two different fonts used in the same word. She told me she would call her manager and send her a picture. At the time, the manager was unable to be reached so I left the quilt and my phone number for a return call. Before I left, I asked the employee if it was even possible to remove the embroidery/if that had been done before and she told me yes. Shortly after I left, I received a phone call from the employee informing me that her manager had said that since I chose the font, there was nothing else that could be done about it. I requested a phone call from the manager and received one the next morning. The manager called to inform me that they do not offer proofs because it would be "impossible" with the amount of business they do. She told me again that since I chose the font, she would not be changing it. I told her that I requested an example before printing and since that was not available, I made sure to verify with her staff member that the font would be in PRINT, not cursive. She told me that the employees don't know because they're not the ones who sew it, she is. If your employees don't know about the product they're supposed to sell, maybe you should be the one communicating with the customers rather than the employees...anyway, I pointed out that that would be an issue to discuss with the employee and proper customer service would take care of that as the customer was misinformed at the time of placing the order. She kept reiterating that I had chosen the font so she would not redo it. I then suggested that there should be a printed alphabet of each font available if they weren't going to offer proofs. She told me that "unfortunately we find that if the customers have too many options it makes the decision more difficult so we don't do that." Umm..that wouldn't be an extra option. That would be a more detailed presentation of the options listed as available to avoid unhappy customers and redo requests. It would take a whole 20 minutes to print an alphabet example to have on file of each of the font options they have. The "example" they do provide, which she seems to be convinced is sufficient, contained 4 letters. Believe it or not, there are 26 letters in the alphabet, 52 if you count capital and lower case letters. She informed me in a condescending way that again, I chose the font and therefore there was no changing it. After a lot of back and forth, she told me she would issue a refund for the embroidery but the quilt is "still functional" so she would not remove the embroidery and that's the best she could do even though it's "against policy" to issue refunds. So, now I'm left to buy a new quilt entirely and take it somewhere else to be embroidered. Terrible customer service all around. I do not recommend going here for embroidery needs. Photos below to show the font example provided and the quilt.

This place is terrible since the new owners! They make mistakes and do not make them right or give…read moremoney back. The new owner is a jerk!

Paul and Karen were an absolute pleasure to work with. I was shopping around for pricing on various…read moremarketing swag and Paul was super patient with me as I asked several questions. They were both quick to respond and follow up with us regarding the final proof, delivery updates and sending over an easy to read invoice. We recently ordered 1000 car magnets with one of our company logos and the entire process from start to finish was seamless. Looking forward to working with them again in the future for both professional and personal projects. If I could give more stars, I would! Thanks guys! GREAT work.

From the owner: Forte Branded Products & Awards is a woman-owned promotional products company based in the Atlanta…read morearea, helping businesses bring their brand to life through high-quality custom merchandise, awards, and corporate gifts.

I had to come to Instant Imprints to get my name stitched on my coat. Professional group of people…read morewho depending on what you want done, can have your clothing back to you in just a couple of days. Located in a Kroger Shopping center, when you walk in, you see anything from Jerseys for athletic teams to Medical/lab coats. They seem to run the gamut, have a ton of different fonts to choose from and I t was painless working with them. I can't speak about all of the pricing, but for getting my name stitched, it was only a few dollars (sorry, I can't remember the price since it was a few months back).

We always go to Instant Imprints Lawrenceville for all of our business needs. They are always…read morecourteous, precessional, and we love the quality they provide.