I am a new resident at the Courts at Redstone apartments and I came home and my AC was not working…read more I called the emergency maintenance line and Robert was at my apartment within 20 mins. He fixed my AC so quickly. He was very friendly and professional. I am loving my new property!!!

I have lived here for almost four years. During the first year, my experience was absolutely…read moreperfect. Unfortunately, since then, things have gone downhill. I have dealt with multiple issues involving my AC unit breaking, and each time the repairs have only been temporary fixes rather than permanent solutions. My patio ceiling has significant water damage and is literally falling apart. I submitted a service request for it and was told the building team would address it when they could. That team has since left, and no one ever came to repair it. The panel underneath my microwave is also broken. Months ago, after submitting a maintenance request, I was told someone would come replace it, but no one ever did. One of the most concerning incidents happened after maintenance completed a mandatory fire alarm inspection. My front door was left unlocked and cracked open while I was at work until 5:30 PM. I have a cat, and anyone could have walked into my apartment during that time. Now, once again, I am dealing with another issue. My refrigerator/freezer has stopped working properly. It has been nearly 24 hours since I reported the problem and nothing has happened except for them saying "it's at a freezing temp" I have already had to throw out a significant amount of food due to items melting and spoiling in the freezer. Clearly it's not at a freezing temp if that's happening. I have tried to remain patient and understanding because I know things happen and appliances break. However, there comes a point where the ongoing issues and lack of communication become unacceptable. For the amount residents pay to live here, these should not be recurring problems. I finally made the decision to leave this apartment community because there are simply too many unresolved issues, and it is no longer worth the cost. While the amenities are great and the property itself is beautiful, that alone does not make it worth living here.

You will never have one moments peace on this property from 2dogs barking all day and night.the…read moretiny little dog park is where the owner brings his 2hideous large dogs to bark non stop day and night.that what he does.all day every day.you will hear dogs barking non stop dawn till dusk,and not a normal bark either,it's a horror movie bark.it will never end and you will never have a moment of peace.ever.ever.try opening you window or door it's like they are in your living room.its disruptive and nerve racking to hear all day.but I guess it's ok with management,who don't live here?

The property is well maintained. We've liked living here so far & enjoy the amenities. Overall a…read morequiet complex community. Good lighting is provided in and around the property, especially in common areas. The apartments are spacious with nice appliances. Maintenance requests are promptly addressed. We think the valet trash fee $25 per month & additional $7 trash fee on the conservice bill per month is unreasonable. A total $32 fee for trash removal is ridiculous. Unfortunately, No place is entirely immune to criminal activity. Crime can happen in any location regardless. It is real, often has tragic consequences, and one victim is one too many. There is importance of being aware of the possibility of crime wherever you are.  On Thursday, 6/12/25 at 3:30am my family and I were abruptly awakened by gunshots in the parking lot here at Parkstone. This isolated incident involving a resident did result in a fatality. The apartment managers emailed notifying tenants about the nature of the incident, and they're fully cooperating with the sheriff investigation. Law enforcement has indicated there is no additional threat. However, the email did not mention how Parkstone would be implementing any necessary safety measures going forward prioritizing tenants well being. This incident was very shocking because the neighborhood is appealing. The effects of the incident left us feeling worrisome and a decreased sense of safety. It was quite a bit to process mentally. But we remain hopeful/praying that no other crime will take place while living here. If possible Parkstone property management should consider implementing or enhancing security measures on the property to prevent future incidents. Such as contracting security personnel to patrol the premises at night. This would give tenants reassurance and sense of safety.

Extremely disappointing experience. The process honestly felt like a scam…read more My experience with Enclave at Bailes Ridge was extremely frustrating, particularly regarding pre-existing conditions and final charges. Be extremely careful when moving in and out. Document every single issue, even minor ones, because you may end up being charged for pre-existing conditions if you don't have documentation proving otherwise. What made the situation worse was the lack of proper communication and the documentation provided to support the charges. In my case, the initial move-out documentation included photographs that were not even from my apartment. I immediately pointed this out to the leasing office. I then waited more than 20 days before being told that the wrong photographs had been sent "by mistake." That is extremely concerning. If photographs are being used as evidence to justify charges, how does the property send photographs from a completely different apartment? Even more frustrating, despite providing incorrect supporting documentation, they still held me to the original payment deadline. The property can take more than 20 days to acknowledge that the evidence they provided was wrong, but the resident is still expected to meet the original deadline. I also repeatedly requested the original move-out instructions, payment instructions, invoices, and supporting documentation showing how the final charges were determined. Communication was slow and incomplete, and I had to repeatedly ask for information that should have been provided from the beginning. The overall experience left me feeling that the process relied on residents not carefully reviewing the documentation or challenging questionable charges. When I did review it and pointed out the discrepancy, I was simply told the wrong information had been sent by mistake. Maybe it was a mistake. But when you combine charges for conditions that may have existed before move-in, poor communication, incorrect photographs, a 20+ day delay in correcting those documents, and strict adherence to deadlines despite their own error, the entire process becomes extremely difficult to trust. At times, it genuinely felt like a scam. My recommendation to anyone considering this property: take extensive photos and videos before moving in and out, document every existing issue in writing, keep copies of every email, and carefully review every charge and photograph.

Lack of Follow-Up & Accountability…read more We moved into Enclave at Bailes Ridge in March 2025, and have had ongoing issues with dog hair falling from the upstairs neighbor's balcony onto our patio. Despite reporting this with photos, management never followed up after the first notice or asked if things improved. The suggestion of a tarp was mentioned but never implemented, and instead of a real solution, we were offered the option to break our lease -- just months after moving in with our teenage children. When I expressed frustration, the leasing manager implied this is just part of "apartment living" and said she chose to live in a home. That was incredibly dismissive. We won't be renewing. Very disappointed in how this has been handled.

In the last week and a half I have put in two separate work orders for pest control to come in and…read morespray. IMT Ballantyne responded to my requests in an extremely timely manner. The two pest control technicians were very professional and provided me with important information I needed to know concerning why they sprayed. IMT Ballantyne is extremely responsive, professional, and respectful. I would highly recommend this apartment complex as it is managed in a extremely professional way.

Had a great virtual tour with Dalton. I live the apartments. I'd seen the community spaces already…read more- a friend lives there. this may be my new home!

Joni was the best!! She welcomed all four of us without hesitation and without an appointment. She…read moreanswered all questions in great detail and, most importantly, as an actual resident, she was able to enthusiastically provide information about ALL the amenities offered. Unquestionably, made the visit a clear choice for retirement residency consideration.

My family and I have been living at Towerview for 6 months and the community and apartment has…read moreexceeded our expectations. We found the perfect unit and had a seamless move in after working with Megan. The entire staff, whether it's the front office or the maintenance team is exceptional. Every encounter with the team has been positive and professional. The concierge Joani is always kind and helpful. The manager Jacob goes above and beyond for the complex and makes it a great place to live. We highly recommend Towerview.

My husband and I just moved in, and so far we love the community. Kiana was wonderful and we felt…read moretaken care of throughout the application process! I couldn't figure out how to use the thermostat on move in day, and maintenance called me immediately to help me figure it out. We appreciated how responsive they were! There have been a few issues with appliances, but this isn't something specific to this apartment complex. Work orders are already submitted and I'm confident they will address it quickly. Spin bikes and basketball court are great. Tennis court is well lit. I don't have a dog, but the park is close to our apartment. Pet owners seem to be responsible and the dog park well maintained. Very family friendly apartment complex. We have been pleased to see so many families out and about in the common areas. *Quick note, our apartment is the Juniper Floorplan (2bed/2bath). We are facing the back of the building. I did notice that the back units don't have the window over the balcony door, and there are no glass shelves built into our dining room wall like you see in the virtual walkthrough. There is also no outlet on the patio, which I wish we would have noticed before moving in. We will have to remove our outside light and put a power adapter in to have outdoor electricity.* I will update in the future as we get a better feel for the community, office staff, apartment, and maintenance.

I moved in only 3.5 weeks ago and since then my master bathroom has had TWO WATER LEAKS. Due to the…read moreamount of repairs, dry time and hassle, I've only been able to use the bathroom 6 days total. I asked management to hold up to the terms of the lease and compensate for part of the month's rent due to this issue and they said "it was still functional." Disappointing to have to deal with all this moving to a new city. I would not recommend this complex. I'm concerned about the health and mold issues if all this happens only within 3 weeks. I have mold samples sending out to a lab this week. Will report this complex to health department and follow suit if it comes back positive.

(UPDATE: You Can Hear Your Neighbors)…read more I have now lived here for almost a year and a half and have witnessed a significant problem. The floors lack what seems to be proper insulation and are topped with laminate which is notorious for amplifying noise. Fortunately, I live on the top floor of my building so I don't experience it like my downstairs neighbor does. I have a small cat that occasionally runs around chasing toys and my neighbor described the sound to be like 3+ people running above them. I have done the due diligence to purchase a wool runner in hopes that it helps pad the noise in the hall, but at the end of the day, it's a building problem. Unfortunately, this has caused them to knock on my door expressing that I have been loud since they moved in. I can't imagine what living here would be like if your upstairs neighbor has guests over, have a family with kids, or have dogs.

Nothing about this place is tucked away except for the care and concern of the staff. The walls are…read morepaper thin so you hear ever vehicle, every fire alarm, every little kid and pet. Speaking of kids and pets the pool was closed twice while I was there due to it needing to be cleaned. The gym is subpar even after the "remodel". Be ready to be told one thing and presented something completely different. Ultimately this place is not as good as it looks.