I have been living here for almost a year and have had a great experience. The building is quiet (or excellent walls) and never experience any disturbance or problems. Only ever made one maintenance request, as the apartment is pretty new and in good shape, but when some screws fell out of a cabinet the response time was great. Chris came over the next day and fixed it in minutes. He was super nice and we had a small conversation before he left. 10/10 recommend to anyone looking for a nice, modern building to live in. read more

Chris with maintenance is phenomenal! I put in a request to have my AC fixed, and he came and resolved the issue in no time! He has also come to fix my water heater as well as my dishwasher! read more

Chris, the maintenance guy, really went above and beyond with a simple request. I had a question about connecting the internet and he went out of his way to research and get info for me. He even gave me tips and reminders of what they're able to do whenever I need it. Definitely a great welcoming presence. read more

We've been living here for 3 years almost and the maintenance has always been on top of it. Chris was super friendly and fast to come help us with the dishwasher when it wasn't draining! read more

I've lived at this IMT community for one year and have had a very positive experience. The building is always clean, and maintenance is handled promptly and professionally. Management is responsive and does a great job taking care of residents' needs. Overall, I'm very happy with my time here and would recommend it. read more

My boyfriend and I have been living here for a while and have truly enjoyed our experience. The apartment is beautiful, with plenty of space for our needs, and we were lucky enough to get one on the 6th floor, giving us a lovely view of the courtyard. The amenities are great! The gym has several Pelotons, and we make great use of the doggie spa and dog run with our pups. The neighbors are wonderful, and the community is peaceful and welcoming. No complaints at all! , read more

Shout out to Chris in maintenance, he always comes to help with a great attitude and handles the requests quickly

Living here has been incredibly stressful due to unresolved noise complaints and poor communication from management. Despite reporting ongoing disturbances for months, minimal action was only taken after excessive documentation on my part--many recordings, dozens of emails, and multiple follow-ups. Calls to IMT Residential went unanswered, even after tickets were opened, and I was often promised follow-ups that never came. This doesn't seem to be an isolated issue; many other residents have reported similar concerns in reviews. Given the lack of support and responsiveness, I can't recommend this community to anyone seeking peace of mind or dependable management. read more

I put in a maintenance request and an hour later Chris came to fix the issue. Chris was very personable which made me feel comfortable having someone new in my apartment. He fixed the issue and let me know ways I could prevent issues in the future. He also let me know that although he showed me what to do that I can request him at anytime for help. Def a great experience with Chris. read more

Chris the maintenance man did a quick job fixing my alarm. Polite and careful with my space.

I've had such a wonderful experience living here, and I truly could not have asked for a better place for me and my baby. The apartment itself was perfect for us--comfortable, clean, and a great environment to call home. The leasing office has been nothing but the best. Every staff member is always so welcoming and helpful, and Kristina deserves a special mention. She has been incredibly kind in every aspect and consistently went above and beyond to support us. I also want to highlight the maintenance team, especially Arnold. Anytime I saw him, he was always friendly, patient, and willing to answer any questions I had. His help made a huge difference during my time here. Overall, this community has been amazing, and I'm truly grateful for the care and support I received. Highly recommend! read more

I very recently moved into IMT 6500 and wanted to leave a review about my experience thus far. The day I arrived to for my first tour, I was greeted by Isabel. She was so welcoming ... went above and beyond to provide excellent customer service through the entire rental process! Isabel is the person I've mostly communicated with in the leasing office, but from what I can tell, the whole team is great! I've gone to Isabel with lots of questions and few concerns ... quick to address all of them, and always with such a positive demeanor, too! So far, my experiences with the maintenance staff (Luis!) have been great as well! They're quick to respond and always with a smile! In terms of day-to-day living, I haven't had enough time to accurately rate my experience, but plan to update my review when that time comes! read more

I can't say enough good things about the customer service we received from Brenda, the property manager at IMT. She was professional, welcoming, and went above and beyond to help us. We actually showed up to the wrong property next door first, where the experience was completely unprofessional but Brenda still took time out of her busy day to give us a full tour and answer every question with patience and kindness. Thanks to her, we decided to call IMT our home, and we absolutely love it here. She truly sets the standard for what great customer service should be! read more

Important Note: This review does not reflect Keith or Mimi. They have both been extremely gracious and as helpful as possible. Unfortunately, Jessica has since taken over my case, and I've been told they are no longer allowed to assist me. Since then, it has been an absolute nightmare. I moved into this building in late March, and from the very first night, I have been disturbed by my upstairs neighbor. She has two large dogs that clearly are not trained. There is constant thumping, running back and forth, scratching, ball bouncing, and barking--at all hours of the day, particularly late at night and early in the morning. I have not had a full night of sleep since I moved in. I'm regularly woken up as early as 5:30 AM, every single day. I've made over 30 complaints--to the neighbor directly, to the office, and through courtesy patrol. Courtesy patrol has witnessed and documented the excessive noise multiple times and reported it back to the office, yet nothing has been done to fix the issue. I was offered a transfer, but the management refused to cover any moving costs or reimburse the $250 premium I paid for a courtyard unit. It's absurd to expect me to spend thousands of dollars all over again--after just paying nearly $2,000 in moving costs, not including what I paid for professional furniture assembly. I also have serious concerns about a conflict of interest. Jessica disclosed personal information about my neighbor upstairs, and one of her colleagues mentioned being friends with the neighbor's boyfriend. This raises valid concerns about whether my complaints are being ignored due to their personal relationships. This is not just my word. My 70-year-old mother and two friends have stayed over and witnessed the same excessive noise. My mother was up all night. So were both of my friends. This is not normal apartment living--this is unlivable. As of May 17, this month alone I've had to spend 10 nights away from my own home just to get some sleep and give my anxiety a break. I've been sleeping 50 miles away from my job, adding an extra hour of commute each way--just to get some peace and rest. I've never experienced this level of neglect and mistreatment from any management company. I've also contacted corporate three times. I left messages and only heard back once--briefly. The other two times, I was told I would receive a call back within two business days. It's been over two weeks, and I still haven't received any response. This is a beautiful building with a lot of potential to be a peaceful place to live. But be warned: if you ever have a problem, don't expect Jessica--the property manager--or corporate to help you. Unless you're her friend, you're on your own. I didn't want to write this review. But after nearly two months of hell, and after receiving zero support or accountability from Jessica or corporate, my friend helped me realize I have an obligation to warn future tenants. Please think carefully before signing a lease here. read more

My girlfriend and I recently visited the leasing office and worked with Isaias Torres .We're still deciding on our next place, but we were really impressed with how helpful and welcoming he was .He took the time to show us around, answer all of our questions, and made sure we felt comfortable with the process. Even though we haven't made a final decision yet, the experience with Isaias Torres has definitely made this community stand out to us. Great customer service and very professional! read more

I took a tour this past week and have to say, IMT 6500 has really impressed me. The leasing agent, Ethan, was so professional and was able to answer all of my questions that I had about the property and about my preferences about what I am looking for. He really made me feel welcome. The community here is so modern and fresh, it is on the top of my list right now. read more

Couldn't get out of here fast enough. The management will say anything to get you in the door, but they aren't around when you need them. They treated us more like prisoners than tenants. read more

IMT 6500 - Broken front door, one of the many photos I have that prove everything I just said is true ‍ - Apartments Near Me - Van Nuys, California

Keith, Isaiah and Jessica are a winning team! They are always very welcoming, kind, present and down to earth since we've moved in. They are quick to find solutions when needed and have made living here a great experience. The apartment itself...we knew was the one, during our initial tour and we are happy to call it our home. Shout out to the maintenance crew for always being hands on and Gigi for the upkeep of this complex! read more

Ive been through quite a few apartments until settling down at imt 6500. The best part was the leasing management team -Mimi, Isaias and Kieth were really helpful and kind throughout the whole process which I was not so familiar with. It's my first week here and the best part is that the 1 bedroom is really spacious and well maintained. The neighbors are friendly (the few I've came across so far) and quiet. So far, I'm really satisfied! read more

Keith has made the application process super quick and easy! Super knowledgeable and quick to respond to all our question!

Very amazing service! Arnold and Candy thank you for your hard work and always cheerful mood :) fixed our dishwasher very quickly and told us what happened!! Very professional. Overall great service!! read more

I enjoy living here! The staff is always helpful. Keith, specifically, has always been great! He was the one who gave us a tour of the complex and then when we decided to apply, he was who we went through and he made the process so easy, he was extremely communicative throughout, still is. Highly recommend going through him! read more

Tour was great and the building seems comfortable - Mimi was very helpful and responsive

This office is the kindest leasing office I have ever encountered. It's scary! Keith & Isaias are always there with a genuinely helpful attitude to answer any questions I have. My roommate and I had our initial tour and lease signing with Keith, and Isaias was there to help us when we recently renewed our lease. They are both kind and thorough. They never seem to be bothered. From our initial encounter to this day, I always see the tenants engaging with them, which speaks volumes of their welcoming demeanor. read more

Andrew in the office is epic, he is always so helpful and on top of it! Honestly, he's one of the best leasing agents we have ever dealt with and can't sing his praises enough! Maintenance is always on time and super accommodating. They usually come to address maintenance tickets within an hours of placing them! Betty cleans the apartment and she does an amazing job keeping common areas clean! read more

We have had an amazing experience! Keith, Isaiah, and Jessica are an amazing team! The building is kept nice and clean, the amenities are more than we expected, and we appreciate the kindness of the staff onsite. We have been lucky to find this place and call it home! read more

Arnold responded within the same day as my request. He was able to fix several of the listed items right away and keep me posted on the others. Appreciate all of his hard work in resolving my maintenance issues. Thank you! read more

Arnold did a great job doing the maintenance. He is also very accomodating and friendly. IMT is always swift in responding to any type of maintenance service and that is one big factor why we continue staying here. The staff here in IMT is doing such a great job overall. read more

Keith was so helpful and kind. He always responded to any questions/concerns in a timely manner.

Overall, definitely a decent place to live. At first glance, this complex is AWESOME. Newer building, new appliances, epic gym, pet spa, etc. And I do love all these things - especially the gym. But when you take a closer look, I feel like some of the appliances and features of the building fall short. Pros: -Gym: Loved the gym so much. Everything is pretty clean and neighbors are mostly respectful. A TV is in the gym to play sports games or music. Pelotons are amazing, but note you have to pay for your own subscription. -Community room/outdoor amenities: So much fun! You can reserve the community room to throw mini little get togethers. Ping pong tables, big scrabble board, shuffle board. It's a great place to lay out yummy snacks and entertain your friends! -Maintenance: The maintenance team is just awesome. Very kind, respectful, and super quick to respond to requests. -Friendly & pet friendly community: Overall, the people living here were incredibly friendly. And meeting everyone's pets was so much fun! So many furry friends at this complex. Cons: -Noise Volumes: I recognize every apartment is different - but have to share that we may have had one of the WORST apartment locations. Located in a corner unit, we had Ranch 99 on one side, and a construction site on the other side (we didn't know it was going to be a construction site until after we moved in). The noises were absolutely unbearable. Multiple massive trucks start loading inventory into Ranch 99 starting at as early as 3am. The beeping for hours before sunrise pierced my brain. My fiancée and I resorted to Olympic-style earplugs...but even that didn't help. We had a full year living here with the worst sleep of our lives. The construction was incredibly loud as well, and the workers have no qualms about blasting music and yelling all day. It was impossible to take work meetings on Zoom without it sounding like a war zone. On top of all this...we had very noisy neighbors above us...but that didn't even scratch the surface compared to the trucks and construction. All goes to say...this is not a quiet community. -Smells: Because Ranch 99 is right next door, the entire area smells of fish every few hours. Wasn't smart for us to open any windows while living here...instead of fresh air, you'd just get hot air that smells like fish. -Weak appliances: Although this building seems very modern, you start to realize the appliances in the apartment are pretty cheap. The bathtub tiles are bendy plastic, nails are popping out of the air vents...and the pipes underneath the kitchen sink kept detaching and creating leaks. I even noticed some floorboards and blinds were built crooked. -Mail: The mail room can get out of control during busy times. Residents are lazy and don't collect their packages, so the package lockers are always full. As a result, your packages are left outside, and often times they were ripped open and things were stolen. The office tried their best to handle the situation - sending out emails, putting a huge sign near the mail room to collect your packages in a timely manner, etc. But it still continued to be a problem. -Garage: Garage door is pretty finicky. When we first moved in, management tried having the garage closed only at night time, but that resulted multiple thefts. Our locked bike was stolen from the bike rack. Management then thankfully changed it so that the garage was always closed. But the garage door broke at one point later in our stay...and was left fully open 24/7 for about a month. At other times when the door was closed, the garage sticker would not open the door when you try to get in. Overall just not a very reliable garage door. Also...must add that we told the office management about our stolen bike...they went out of their way to tell us they'd scour camera footage to see if they could find anything...but never followed up or got back to us. Pretty sure they never did it. Even if they couldn't do anything about the case, wish they would have at least followed up to tell us they couldn't find or share anything with us, just as common courtesy. Pretty disappointed about that. Like I said, overall this place is decent. There are just some things that disappointed us during our stay here. I recognize nearly half of my "cons" have to do with things that are out of the building's control (noises and smells), but still wanted to mention them in my review because it's important to consider when renting here. It may be worth it to consider the north wing of the building (vs. south near Ranch 99). The office staff was usually kind and friendly. read more

IMT 6500 - An example of packages that were ripped open and stolen - Apartments Near Me - Van Nuys, California

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Keith and Isaias in this building are 10/10. They're always ready to assist with a smile, no matter the request. Whether it's helping with paperwork, answering questions, or solving issues quickly, they make the entire process smooth and stress-free. Their positive attitude and willingness to go above and beyond really set them apart. It's so reassuring to know that whenever I need something, they're happy to help! read more

Everything was great! Keith at IMT 6500 was always ready to help and he managed to get our apartment in no time at all! I would definitely recommend IMT6500 to anyone. Having a great time at our new home, thank you IMT 6500 and for the kind and helpful service of Keith. read more

We came for a tour to check out a one bedroom apt that we saw online. Keith greeted us and showed us around. He was really informative while showing us the different amenities and really kind. We didn't end up moving here but this apt complex was pretty darn nice. 5 stars for the tour! read more

Honestly, I don't even want to share how great the team is here because I love them so much. But alas, the biggest compliment you can give is a referral!! Andrew Morcos is AMAZING. He is so friendly, professinoal, and has been so helpful to me as a resident. Sometimes, I come downstairs just to say hi to him. He has fixed everything I need and provided great advice for me to better understand my home!! Don't hesitate today: join this amazing community, even if its simply to have Andrew helping manage!! :) read more

I recently moved in July 2021. Since then I've had a roach infestation problem in my unit. Pest control came twice to spray and I'm still having the issue. I have video footage and pictures of the roaches. I went to corporate and no one wants to address the issue. On top of that, the garage is always having malfunction issues as well as the elevator. My bike attempted to get stolen from the garage. At first I liked the apartments minus them not having a pool. But now I'm not a happy camper at all. People in the office pretend to be nice but in the long run it's all fake. read more

IMT 6500 - Roach in my bathtub from this morning! - Apartments Near Me - Van Nuys, California

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For those potential residents who are planning to move in here, a friendly reminder that DO NOT make this choice since some of those people are never mindful to their neighbors. Even the leasing office reached out to them several times regarding to the quiet hour policy but they never follow. If you choose to move in, then be ready to be scared by those unexpected noises and CANNOT sleep well or be woke up in the early mornings. read more

Great building! Specifically Erik in maintenance is fantastic. Always super fast response for issues and he always does excellent fast work. The entire staff here is super nice, including Brenda who was great to work with when getting our initial lease. The building is also super pet friendly!! read more

We love this building! Keith and the entire team are amazing and genuinely care about the residents. Keith is always professional and very very helpful and his follow through is excellent. read more

We've been living in this building for a month and really like living here. After looking at many apartments in this area and in the Woodland Hills area, this apartment felt like the best value. A few things that stand out to me about IMT 6500 are the brand new units, ample storage space, laundry in the units, beautiful aesthetics (inside units and in common areas), very clean common areas, and location--many stores nearby and a few minutes from the 405 freeway. The staff here are very friendly too--we've mostly interacted with Brenda, Andrew, and Natalie on the leasing team. They are very professional, attentive, and responsive. In addition, the security person is very friendly and attentive to who comes in and out--we feel very safe living here :) Two things to be aware of: 1) the application process took a long time and they required many documents from us and 2) if you are on the lower levels and live in a unit facing the courtyard, the natural lighting is not the best. read more

I have been living here for 10 months, so I felt now was the appropriate time to provide a review. As a first time renter, especially out of state - it was especially daunting to try and find housing. But our leasing agent Keith and team was with us every step of the way. Throughout the whole process, from asking a million questions, to seeing the unit, on how to apply - he never lost patience with us and was always quick to provide what we needed. Even as we decided to add a new pet to our family, they were so helpful on making sure that we were compliant, and always quick to give her a little treat. The Amenities I Love: - In Unit Washer & Dryer: This was a non-negotiable for us and the appliance was brand new and in working condition - Mailroom: We have package lockers that most shippers adhere to, I feel safe knowing that I can leave my package for a couple of hours without fear of it being stolen - State of the Art Gym: It has a variety of machines and - Walkways and public rooms: are kept clear and clean and smell fresh - Parking Garage: although we're sad it's only one parking spot, it is close to the elevator and I feel safe knowing that my car is secure - High Speed Fiber Optic Internet: Me and fiance are avid video gamers and knowing that this option existed was a big plus for us as some places in LA don't offer this type of internet yet. - Location: it's proximity to an asian grocery store (literally walking distance) is unmatched. You don't have to fuss about parking to grocery shop but it also conveniently located near the 405 and 5-10 minutes away from popular malls, a costco, trader joe's etc. - Required Keys for the Elevator: in order to get to a floor, you need a key FOB. It provides an extra layer of safety for me and makes me feel a little more at ease to live here. Overall, my experience at IMT6500 has been a positive one and have decided to renew my lease for the upcoming year. read more