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Impressive Plumbing & Heating

5.0 (2 reviews)
Closed • 6:30 am - 4:00 pm

Services - Impressive Plumbing & Heating

Plumbing inspection

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Tony & Son's Plumbing and Heating

Tony & Son's Plumbing and Heating

(5 reviews)

Had a leak in my outside spigot and reached out to Tony and Son's. He was responsive and was able…read moreto get to my house same day to take a look and get me a quote. He was upfront it would be an easy job, but might require cutting some of the walls to get to the pipe inside my basement. Work was done quickly at a good value compared to other plumbers I have worked with. Cleanup was easy and he even left some drywall to patch the hole in my basement. I will definitely hold onto this number in case I need a plumber again especially helpful because he's right in my neighborhood.

I'd be cautious using this company. The plumber was friendly initially and offered to fix the issue…read morefor less than competitors (in my case, a frozen pipe). However, once it became clear the pipe was not easily accessible, there was no clear plan or resolution offered beyond cutting random holes in the wall to try to locate it. Despite this, I was still charged the full amount we had discussed for resolving the issue. The lack of basic diagnostic tools--such as a thermal imaging camera--was already concerning, but what followed is why I'm leaving a negative review. Payment by credit card was not accepted and this was not disclosed beforehand, so I was required to pay via Venmo. I eventually received a receipt from a personal Gmail account, which felt unprofessional. When I asked for a written explanation of the issue, I was ignored for some time and ultimately received a hostile response (along with a refund) stating that he didn't have time to deal with me. I don't believe my request warranted that kind of reaction. TL;DR: For a very simple job, this may be an affordable option if you're comfortable paying cash/Venmo and don't expect much professionalism. For anything more complex--or if you value clear communication and professional conduct--I'd look elsewhere.

Casaletto and Sons Plumbing & Heating - Job & Service Truck

Casaletto and Sons Plumbing & Heating

(37 reviews)

My tenant's bathroom sink was leaking - a lot! I do not have a plumber whom I know personally, but…read moreTom came highly recommended by a few friends we have in common at various ski houses. Plus, with so many positive Yelp! Reviews ... Tom was incredibly responsive and despite having a booked schedule, managed to squeeze my job in. He is professional, knowledgeable, a great communicator, and has an easy going disposition --- which in my experience can be a challenging combination of positive traits that isn't always easy to find. He came out as scheduled, took a look at not only the sink, but also had to move some ceiling panels in the basement (not an easy feat to access) to diagnose the issue. Within just over an hour, my tenant's sink was fixed and the area Tom worked in was cleaner than how he found it. His rate was completely affordable. He also gave some additional advice regarding updating my home's plumbing for the future. I would highly recommend Tom for any / all plumbing needs. Highly.

I wouldn't use this plumber again. He spent a large chunk of the time for looking for stuff in his…read moretruck - which he charged me for. I was very clear about what I needed - a standard sink mount. He worked at a pokey pace. I did not get a sink mount - but cheap metal brackets you can buy for 97 cents each ($60 parts). One of the brackets is installed incorrectly and wiggles - it's not tight. He also drilled into my kitchen cabinets - unnecessary if a proper sink mount had been used.

Akian Plumbing, Heating, Cooling & Electric - Navien tankless water heater repair!

Akian Plumbing, Heating, Cooling & Electric

(291 reviews)

So wanted to give an update to a 2 star review i left for Akian for work done about a month ago. I…read morehad two gripes: Call center customer service and dispatch and high pricing. I have to give their management credit: They saw my review, reached out and yesterday service manage Jeff called me. It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that. Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system. In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing. Who wants to feel if they get disconnected they can't call the person back? All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.

Extremely Disappointing Service -- Poor Communication, Questionable Pricing, and a Complete Lack of…read moreFollow-Through I hired this company to address a water leak in my steam heating system. Initially, I believed the problem was with two steam vents that I had purchased myself but was unable to remove because they were seized. The company charged me $450 to install two vents that I supplied, a job that took approximately one hour. Unfortunately, replacing the vents did not resolve the problem. We subsequently identified what appeared to be a clogged line beneath one of the vents. I requested an estimate to repair the problem and was instead given a proposal to replace both lines for approximately $2,150. When I asked why both needed replacing when only one appeared to be clogged, the technician's explanation was simply that the other one could eventually clog. I explained that I wasn't comfortable spending that amount of money unnecessarily and that, as the homeowner, I believed it was my prerogative to determine what work I wanted performed. I also indicated that I might seek another estimate. Later that evening, I spoke with the technician again and explained that I would like to move forward, but requested a revised estimate to replace only the clogged line. He assured me he would speak with the office and get back to me. A week passed. Nothing. What followed was an extraordinarily frustrating exercise in trying to communicate with this company. Their telephone system requires you to leave a message and wait for someone to return your call, with no indication of when that might happen. If you're unavailable when they call, the entire process starts over. The only person with whom I was able to maintain any consistent communication was the manager of their answering service, primarily through text messages. Eventually, he provided a revised price of $1,850 to replace just the one clogged line. This raised yet another concern. The original estimate was $2,150 to replace both lines. Removing what I understood to be approximately 60% of the proposed work resulted in a price reduction of only $300, or roughly 14%. I also asked the manager whether he had the original estimate prepared by the technician so we could compare the two proposals. He responded that they were attempting to contact the technician. I never received the original estimate, an explanation of the pricing, or any meaningful follow-up. Once again, communication stalled. Finally, arrangements were made for someone from their service department to call and discuss my concerns. I explained that I would be available around noon, and they agreed to call at approximately that time. I sat with my phone in my lap from 11:30 a.m. until 1:15 p.m., waiting for a call that never came. What makes this especially troubling is that I have three family members living in my home, a steam heating system that needs repair, and winter approaching. This is not a cosmetic improvement or an optional renovation. It is a necessary repair to keep my home heated. I cannot help but come away with the impression that this company is more interested in the size of the job than in providing responsible, attentive service to its customers. Whether that is actually their motivation, I cannot say, but their conduct has certainly left me feeling that way. I have no objection to paying a fair price for professional work. What I do object to is being encouraged to authorize work that has not been adequately justified, receiving a revised price that raises legitimate questions, and then being repeatedly ignored when I ask for an explanation. My recommendation is simple: Look elsewhere. I cannot recommend this company strongly enough as one to avoid. Their questionable recommendations, unexplained pricing, repeated failures to communicate, disregard for scheduled callbacks, and apparent indifference to a customer facing a legitimate heating problem have been profoundly disappointing. A company that charges professional rates should be expected to deliver professional service, accountability, and communication. In my experience, this company failed on all three counts.

Alborz Corp

Alborz Corp

(94 reviews)

East Boston

Highly recommended. Sadegh repaired our AC system after another HVAC contractor told us we needed…read moreto replace our system to the tune of $16,000. He exhibits the rare combination of knowledge and integrity. Thanks, Sadegh.

BEWARE of Albortz: **Sabotaged my HVAC to Create Repeat Business**…read more If you're in the market for HVAC services, I strongly urge you to steer clear here. Over the course of a couple of years, I've encountered multiple incidents that seem to point to deliberate sabotage of my heating and cooling system. I also have PROOF in my pictures. I'm somewhat handy, and if I was not, I would have been taken advantage of even more. Here's my story: **Incident 1:** It all started when my AC unit broke down during a heatwave. I had a newborn at home, so I needed help fast. Despite being on the pricier side ($500 for the visit), they were the only ones available quickly. The technician "fixed" the issue and tried hard to sell me a brand-new unit--despite the fact that my current one was still functioning. I brushed it off as a sales tactic. However, when the weather turned cold, I realized my **heat wasn't working**. I'm a bit handy, so I took a panel off to inspect the unit, and what do I find? The **gas line had been turned off at the panel**! It's important to note that the heater worked just fine before this service, so the only possible culprit was the technician. Had I not caught this myself, I would have likely been convinced that the entire system needed replacing--costing me even more money. **Incident 2:** Later, I did end up getting a new HVAC system (from a different company). However, my diverters (which control airflow) stopped working, blowing a fuse. Once again, no one else was available, so I had to call Alborz again. I was skeptical after last time, but thought maybe it was possibly an accident... This time, I was on high alert and watched him closely. He fiddled around and had me go check the thermostat downstairs while he "worked on the unit." Reluctantly, I complied. Sure enough, when summer arrived, **the AC stopped working again**. **Proof of Sabotage:** After some investigation, I discovered the technician **deliberately disconnected a wire** in my unit, which is why the AC wasn't working. I have photographic proof showing the disconnected wire and the work area, demonstrating this malicious action. --- **Final Warning:** It's clear to me this company has a pattern of **sabotaging equipment to generate more business**. These aren't simple mistakes; they're calculated actions designed to mislead homeowners into believing their systems need more work or replacement than is necessary. If you're considering hiring them, think twice--you may end up paying more than you bargained for, both in money and frustration.

Floros Plumbing & Heating

Floros Plumbing & Heating

(101 reviews)

Shower broke and had problem with toilet flapper. Floros fixed both in record time and at a great…read moreprice. Will definitely use him again, very friendly and HIGHLY recommend.

I had what I consider a small job: replace two non-working shut-off valves from my kitchen water…read moreline, and one for the toilet water line. I must have called eight different plumbers or companies. Three would not provide free quotes or estimates, and they would have charged outrageous service call fees that one has to pay regardless of whether one accepts their quotes. Three companies offered free estimates and quotes. One quote was so ridiculously high, and when I questioned the price they described that the price included "Isolating water supply to unit by means of water main; relieving the pressure...." and the list went on and on, including a ridiculous list of normal steps for any plumbing job, including checking for proper functioning and leaks, as if these were the reason for the high costs listed on their estimates. It was a bit insulting. Petros was the last person I called, and he was refreshing. He asked for pictures of the valves in question, and before he gave me any quotes over the phone, he explained the options for repair and recommendations. He described the cost of the different types of valves (spoiler alert---they are not that expensive)--and explained his fee. No, he was not cheap, but I so appreciated the no-nonsense explanations and upfront pricing. I knew what the job was going to cost me, and exactly how much of the cost was going to materials vs. labor. Old fashion-business model and transparency that I appreciate. When he came to the house, he was friendly, efficient and professional; he explained and showed me what he did and what was wrong with the valves that were broken; and left the premises clean when he was done. He is a two-man company/team, so I cannot attest to how it would work calling him for larger jobs or emergency jobs, but I will definitely use his services again in the future.

Impressive Plumbing & Heating - plumbing - Updated November 2026

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