This place rocks! My wife and I wanted a Jeep. We went to COC and were greeted by Gary. From the…read morestart Gary was great. He helped us find our dream Jeep Rubicon we nicknamed Rubi. Everything went smooth as silk. Gary made sure all our questions were answered and did so happily as if we were family. He got us expensive hand picked seat covers that my wife adores. He brought us back in 3 days later, because our jeep was used with a couple paint chips, and had the chips repainted like new. One of the door lock mechanisms came loose and he fixed and replaced the part immediately. Not too often can you find a car dealership that prides itself on integrity, but we found ourselves one at COC. Thanks City of Cars, and thank you again Gary. You made a tough chore bareable and enjoyable. We love our Jeep.

I haven't had the chance to experience buying a car from City of Cars due to their dishonest and…read moreincompetent trade-in process. The 2023 QX60 they had for sale was still undergoing detailing when I was sent to the buying center for my trade-in appraisal. Prior to visiting the center, I stopped by INFINITI of Troy and had a "perfect" inspection of my old QX70, with no issues identified. I also uploaded detailed information, along with photos, to the City of Cars website for appraisal and received an official email with estimates ranging from $8,307 (needs work) to $9,208 (average) and $10,110 (excellent). A week before, I had received a written offer for my QX70 from another INFINITI dealership for $8,460. However, when City of Cars took my car for a test drive and confirmed its excellent condition, I was shocked and disappointed by their lowball offer of only $6,000. They attempted to play the "today only" offer of $6,500, but I quickly realized I was dealing with crooks. I then drove 30 miles northeast and not only purchased a gorgeous 2023 QX60 for a very competitive price--about $2,000 less than what was advertised by City of Cars--but also received $9,400 for my trade-in. My strong advice is to stay away from this dealership and do some shopping around with more honest and competitive options.

I just purchased a BMW X5 from Jordan @ SQC. Good not be happier with their sales staff and owner…read more Sam, the owner, delivered on every promise made. The sales staff are genuine, not the "cheesy" used car salesman found at other used car lots. They have a great selection of vehicles at very reasonable prices. All vehicles appeared in extremely good condition, mine sure was. I highly recommend visiting there showroom and buy a car with confidence.

Go see Mike!! He really helped me out getting into a new truck. The whole team had fast and clear…read morecommunication during the whole process.

The service tech was very nice and took care of my car need. The customer lobby is comfortable and…read morethere's a snack table that my kid loved. I decided to start coming here because I had a bad experience at the Ford dealership near my home.

This is a great family business that has been around for almost 80 years. They really focus on the…read morecustomer experience and have a great staff to work with!

Hi from California! We made the trip all the way to Detroit to take ownership of our beautiful…read moreXC90, the deal was simply too good to pass up on! Once we got serious about moving forward, we connected with our sales representative, Mathew. From start to finish, he truly went above and beyond to make sure we were taken care of and that everything went smoothly. Shortly after, we were introduced to Carl, the sales manager, who helped secure the deal. He made sure we fully understood every detail and walked us through the numbers thoroughly, so thoroughly that I had to stop him a couple of times, haha. But hey, that's his job! There was a bit of miscommunication toward the end regarding the final pricing, but it didn't deter us at all. Whether it was a simple mistake or an upsell attempt, we understood it's business, and that's how dealerships operate. For anyone looking to get a great deal, just make sure you do your research and know exactly what you want and what you're willing to spend. That said, Carl addressed our concerns quickly and resolved everything right away, which only reinforced that we were working with the right team. Next, we worked with Raven, who handled all of our paperwork. While there was a little initial pushback, we were very appreciative that everything was completed digitally. Since we needed to drive the car back to California within two days for work, this was incredibly important to us. Raven really came through, she even came in on her day off to make sure everything was finalized just as promised. She absolutely crushed it. After everything was completed, we flew out to Detroit and finally met the entire team in person. Honestly, they were some of the most genuine people we've ever met. We never felt the kind of pressure you typically get at dealerships, at least compared to our experiences in California. There ended up being a delay due to an issue with the car, but we honestly weren't bothered by it. The reason was simple both Carl and Mathew were completely transparent and even owned up to their own mistakes without us even asking why. That level of honesty made them feel human and relatable, which mattered more to us than the delay itself. Things happen, and we appreciated how upfront they were about everything. Overall, this was a great experience. The team at Suburban Volvo truly delivered, not just on the car, but on the entire experience of coming out to Detroit! Thank you Matthew, Carl & Raven for everything!

Pretty bad experience today. First, I dropped off my XC60 for a service estimated at over $1,000…read moreand wanted them to look at a side mirror that doesn't seem to work well, but they claimed they couldn't find my vehicle showing as covered under the Volvo Certified Warranty, even though we bought this car from them. So I had to dig up evidence that this was indeed sold to us as CPO -- they claim they'll fix it, but now I have to make a whole separate appointment for it because of their own mistake. Then, they tried to charge me over $600 for a 12V battery replacement, when it is a $300 part. Seriously, $300 labor for what is essentially 20-30 minutes of work?! Then I showed up and they hadn't even washed my car after I spent ONE THOUSAND dollars in service. What a joke of an experience for a "luxury" dealership. Couldn't be more disapponted.

If you want to be treated honestly and professionally when you need to purchase a quality vehicle…read moremake sure you see Sam at Wes Financial Auto. I have purchased many new and used vehicles and never have I come across any dealership like them. And I'm saying this after being a Service Manager at a Lincoln-Mercury dealership in Michigan. I purchased a vehicle from Sam at Wes Financial Auto last week. I was already impressed with the professionalism when Sam told me he would meet me halfway to deliver my vehicle....now that is customer service that a person seldom encounters today. So after only owning the vehicle for 3 days and I started having problems with the starter. I just texted Sam on a Sunday and just mentioned that I was disappointed. Within a few minutes Sam responded to my text. He apologized that I was having that problem. He also knew I'm located on the very opposite side of the State of Michigan so it would inconvenience me having to drive to Dearborn. So what Sam did immediately was offer to cashapp me $500 to cover the replacement of the starter!! Not only that he told me if for some reason that amount doesn't cover to let him know. By the time I read his response, Sam had already sent the money to my cashapp. Now that is Customer Service that a person never expects from a business today. But let me tell you 100% from my personal experience, it does exist at Wes Financial Auto!!!!! So if you or anyone you know is looking for a quality used car that is backed by a great automobile dealership, look no further than Sam at Wes Financial Auto!!! I tell you it is very reassuring to know there are Honest, Trustworthy, and Professional car dealers and salespeople you can feel confident in buying!!! The name is Wes Financial Auto!!

This dealership sells Lemons! Stay clear, I purchased a car from Adam. Within a month of owning it…read morethe rear suspension/shock specifically broke, after replacing the rear shocks. Two weeks later the radiator blew! After Wes financial agreed to fix the radiator blow out. Within a week and a half while driving down the road I pushed the brake pedal, it went to the floor, almost not stopping and the dashboard lit up like a Christmas tree with various lights. This is absolutely insane! STAY AWAY from Wes financial!

I live in western Iowa and had been looking for a month for a 2013-14 Malibu. We usually use…read moreCragislist to search for cars and have had good luck with that in the past. We just weren't finding anything we liked in our price range in our area. My husband is not afraid to travel for a good find and he happened to find the car we really wanted several hundred miles away at Matrix Motors. We both talked with George over the phone asking soooo many questions. He was patient and honest. We needed to make sure the car was what they advertised if we were going to travel that far. We were aware the car was a prior salvage, and we were fine with that. George helped us out by meeting us a little closer to home over a holiday weekend. That in itself, I believe, is over and above the scope of a normal sale. He was willing to take time out of his weekend just to help us out a little. We had a little trouble finding each other, but when we finally got to the meeting place, my expectations were not only met but exceeded. I was blown away at how beautiful it was. The pictures did not do it justice. The car was immaculate, just as described. It drove flawlessly, and I LOVE it! The paperwork was ready, just had to sign and drive. Thank you, George, for all you did for us! One happy car buyer here! Would definitely recommend to anyone in that area or anyone willing to travel a little. Ask for George and tell him I sent you -Melissa

Small town dealer that is customer oriented. Sales person Shaunta is very helpful and…read moreknowledgeable. My son bought a 2009 Impala here and we were very satisfied