I am a happy customer. Kal happened to have the used care that I was looking for and my experience…read morewas very pleasurable. Kal was available to talk to and his staff was very professional - not pushy. There were a few minor requests that I needed addressed before making my final decision, and Kal took care of me.

From the owner: Kal's Auto, family owned for 20 years, Serving Thousands of People in Southeast Michigan!read more

Been using this bank for over 13 years, it's been bought by several other banks interim, but the…read morestaff has been there a long time. The manager always takes care of me. Wether I call in or walk in, they always are helpful. I've had offers from other banks but I won't switch because of the service I get here.

Customer Service needs to be revisited with this bank. I had had nothing but issues with my HELOC…read more I submitted my application on 19 June. Its been almost 8 weeks and still no closing date. My processor, Andrea, never answers the phone and takes days to return emails and voice mails. I have never seen such bad follow through. I logged a complaint today. I've already wasted 8 weeks, too late to start over somewhere else or I would. Ugh

They have a double drive through but quite honestly they need to fix those potholes and it would be…read morehelpful if you could make an appointment to see a banker inside. We know that covid is a problem for everybody but come on some people have business to complete. even if I can just drop off the papers to be notarized it would be helpful since that is a part of the service that you provide with my business account.

Awful service. Lots of people working there but just one cashier open. Long waits. Senseless rules…read more Never banking at Chase

The staff here are always kind and efficient. The fraud prevention service is the best. Highly…read morerecommended

Best bank ever! I have been a member of this bank for many many years but no other branch compares…read moreto this one! The employees inside are super nice. I order change with them weekly and have always got my correct order! Thanks guys! I

Malcolm and Al was great advisors i appreciated the wonderful timely service…read moreThey help me with all my nedd for my Buick encore thank you Malcolm and al again

Great costumer service and pricing! We dropped our car off at 7:30 with a check engine light. We…read morewere given a loaner car to drive right away. I was only there 30 minutes in total. Thanks!

This DFCU is not located where yelp is saying it is and its mighty annoying and a waste of time. It…read moresays in the address its in grand rapids, this bug or whatever's going on with this location needs to be fixed by either DFCU or Yelp.

Strike 1 Stop stealing peoples money. I bought a car 11…read moreyears ago. The dealership selected Credit Union One because they had the lowest interest rate. However, I never got a payment book. I called and was told that the machine that makes payment books were broken. I was sent a cut out coupon that contained the info needed to identify my account when I send payment. Strike 2 I was given a savings account with the loan. I sent would send money to account. I got a check for $300 and was told the account I received was not to be used for savings but to identify the account. I opened a savings account. Strike 3 I retired in 2024. I tried to close the account but was told to leave it open I case I needed to get a loan. I didn't do anything with the account for a year. I got to check the $200 is gone! I got no notices or anything!! $200 may not be much but to a retired person it is. Definite crooks! Consumer beware!!

Lots of promises were made and none of them were honored. Hidden fees and restrictions, claimed to…read morebe "sister banks with lots of access to other credit unions" but none of that worked out. I still had to pay fees at my supposed included institutions

Customer service is personable and great. The staff is patient and friendly. I will always be a…read moremember.

Describing the debit activity on checking accounts. I know that money has been deducted from my…read moreaccount without justification. But because BOA makes debits without explanation, I have had to take screenshots to prove that they take money from my account without justification.