Steven Shutler is an exceptional agent. He helped us secure a two-bedroom apartment in our dream…read moreneighborhood of Pacific Heights in under a day! We identified a listing of interest, Steven arranged a tour within the hour, and our application was submitted, signed, and approved just two hours later. Steven is everything you want in an agent--professional, highly responsive, and transparent throughout the process. He even negotiated a 35-day lease start, giving us sufficient time to provide notice at our current residence and saving us a ton of money. You are an absolute gem, Steven. Thank you!

Rent SF sucks not only can you not get through to anyone ever contact anyone or get someone to ever…read morelook at an application but we had a $500 deposit stolen from us and never got it back and we didn't even get into a house or anything we did an application that required a $500 deposit that we were supposed to get back they'll give you a s***** Studio for $3,000 and then expect you to pay a deposit which is not ethically moral or systematically just these aren't just houses in finances these are people's lives and everyone deserves a home I think rent SF needs to take a couple steps back and look at themselves as a company as an organization and add morale to their policies add understanding to their conduct and include empathy as a package deal

This property management group is a gem…read more It's common to hear about property management companies that take forever to address maintenance requests or are impossible to get in touch with but we've had the best experience renting a property managed by Hogan & Vest/Structure Properties. We've rented for over 5 years and have always found their team to be super responsive and friendly. They go above and beyond to ensure their properties are well maintained and that tenants are taken care of. Thank you Ellen, JC, Sam, and the rest of the Hogan and Vest team!

My property manager Ty Harris shut off my electricity without warning. I spent almost two days with…read moreno power, only to find out from PG&E that the issue was internal. When I went to check the breaker as instructed by PG&E, the lightbulbs in the basement had been removed and it was pitch black. While I was trying to flip my breaker on, my back was turned and Ty Harris (who doesn't live in my building) came up from behind me and physically assaulted me. He hit me, threw me into a concrete wall, put his hands all over my body ripping at my skin, and chased me up a flight of stairs... I was bleeding from multiple areas. This is a premeditated assault. Violence.. There has been no apology from structure properties, no explanation for his behavior. Why do I have to explain to human adults that unlawful violence is bad?

Just signed my lease and I had a great experience working with agent, Nick. Responsive, helpful and…read moreguided me every step of the way. Good reflection on company and strong representación that I'll be in good hands!

I looked at a few listings on their website and the listing would say to directly contact the agent…read morethrough text for the fastest information/callback. I did and the agent did not respond for over 10 days, when the listings I was interested in were taken already. There was no apology. Please improve communication, especially if the listing says to contact agent directly!

Simon got me the ideal house for my parents in Oakland. Close, but not too close. Super crazy…read moremarket now but he knew what to put the offer in to get the deal done. He was always willing to drive to the east bay and was quick and responsive. Highly recommend.

Simon is professional, personable and a great planner. Our family found him quick and responsive…read more Since he grew up in San Francisco, he knows the area intimately and can serve as a guide to any neighborhood. That's an asset to someone like us who are not from Northern California. When you work with him, you will get results.

After a frustrating experience with our previous property manager, we were in urgent need of…read moresomeone reliable and professional. We interviewed several options and ultimately chose Chuck Liu from SFHM--and we're so glad we did. Chuck immediately stood out for his responsiveness, professionalism, and deep familiarity with our San Francisco neighborhood. His fees are reasonable, and the level of service we've received in return has exceeded expectations. When he stepped in, there were several unresolved issues left by our last manager. Chuck handled them quickly and thoroughly while keeping both us and our tenants informed. He built rapport with our tenants from the start, even introducing himself in person, which helped smooth the transition. Over the past year, Chuck has continued to manage the property with care. He strikes the perfect balance between independent problem-solving and keeping us in the loop, which we really appreciate. Chuck was transparent from the beginning and provided clear information about his services and contract terms--something that gave us confidence before we even signed on. If you're seeking a property manager who is proactive, trustworthy, and tenant-focused, we wholeheartedly recommend Chuck Liu and SFHM.

Chuck has been an excellent property manager, sharp, responsive, and consistently on top of…read moreeverything needed, whether it's tenant issues, placement, or lease renewals. He knows the Bay Area market well and work quickly to get things resolved when tenant needs or repairs comes up. He also communicates a coordinate effectively with the HOA, which makes management much smoother as an owner. I appreciate his attention to detail and proactive approach. Highly recommend working with Chuck.

I'm a homeowner and hadn't rented in years, but I recently had to relocate back to the city for…read morework and needed to find a place quickly. Thankfully, I met Joseph at a showing, and he made the entire process smooth and straightforward. He guided me through each step of the application and lease signing, and helped me secure a place in exactly the neighborhood I was hoping for. I'd absolutely recommend Relisto to anyone searching for an apartment in San Francisco. Professional, responsive, and incredibly helpful during a stressful transition!

Working with leasing agent, Virginia, was such a pleasure. With her level of professionalism, I was…read moreable to secure the apartment I wanted within a week! From prompt replies, to her level of accommodation, she made what would have been a stressful situation smooth and problem-free. I highly recommend her as an agent!

It's hard to describe how good of an experience it was to work with Kevin and Jonathan--they've…read morecompletely changed our opinion of how great real estate can be. We were nervous first-time home buyers, and had seen a condo we liked that was just listed, but didn't know any realtors. We cold emailed Kevin and Jonathan on Thursday night, had a video call later that night, read through the disclosures and worked out an offer plan that weekend, and by Monday morning our offer had been accepted. The speed they work at is insane! And yet at no point did we feel rushed into any decisions, because they are so thoughtful about laying out exactly what to watch out for, and what the upcoming steps will be. Not only that, but once we had the place they gave us a huge amount of information on doing renovations, and a big list of local contractors they recommend for each specific type of job. Kevin even drove us to his favorite lighting showroom, and introduced us to wood floor refinishers who were able to start that week. We're incredibly happy we found Kevin and Jonathan, and will be recommending them to all of our friends. Anyone looking to buy or sell in San Francisco would be lucky to work with them!

Where to start? Kevin guided me through a tenant move out upstairs (I lived downstairs) and managed…read morea complete remodel of my house with his very competent contractor. From the tenant move out to the closing date---less than 3 months: $185K over asking and a quick escrow. All along they knew I had a property pending in escrow in AZ and were sensitive to my timeline Thanks Kevin!

As a former tenant, I would highly recommend you entrusting your real estate needs to Brick and…read moreMortar. Highly efficient, any and all issues were taken care of immediately. The staff was super friendly and helpful. If I were to come back to the city, I would only use Hilarie and her team, you will be impressed, I was!

Hello I'm a tenant whose apartment is managed by Brick and…read moreMortar. They are NONRESPONSIVE for most maintenance requests. The request gets completed without any notice, without follow up, and only after repeated nagging. I was without a working oven over a week, a neighbor had a faucet run for 10 days before anyone showed up. They routinely mix up contacts and contact the wrong unit. Their technicians have been great WHEN THEY SHOW UP

Jennifer Hamamura was super responsive, friendly and on top of everything making the process a…read morestreamlined pleasure. Finding something in a time crunch - during the holidays - I thought would be impossible but Jennifer made it possible. Would definitely recommend again for anyone looking in the city!

I had a great experience working with JWavro Associates, specifically Keith Rodriguez, during my…read moreapartment search in San Francisco. Since I wasn't able to tour places in person, Keith went above and beyond by making himself available at all times and days to visit apartments on my behalf. He was incredibly responsive, communicative, and thoughtful in understanding exactly what I was looking for. The list of apartments he curated was spot on and saved me a ton of time and stress. He also charged a very fair rate, which made the whole process feel even more worthwhile. With his help, I was able to secure a great apartment that I'm really happy with. Highly recommend Keith to anyone navigating the SF rental market, especially if you need someone reliable on the ground to advocate for you.

Renters should be extremely wary of Kenney & Everest's shady and deceptive business practices. No…read morematter how much you want an apartment they represent, do not trust them. We applied for a unit, paid the application fees, and were told we were "pre-approved." Their agent, Jam, sent a signed lease and instructed me to wire almost $8,000 in move-in costs. We signed and paid, believing the apartment was nearly ours. The next day, Jam emailed to say the landlord "went with another group." Only then did I realize they had sent leases and collected money from multiple applicants at the same time, with no intention or ability to honor all of them. While they did refund us, it was stressful to have wired thousands of dollars to such a shady business and then have to wait to get the funds back. Also note: California law (AB 2493) makes it illegal to charge nonrefundable application fees without providing written screening criteria and reviewing applications in order received. Kenney & Everest ignored this completely.

I had one of the worst experiences I've ever had with a business while working with Kenney &…read moreEverest. I strongly recommend avoiding this agency if possible. I signed a lease through their agency in May and confirmed twice before my July 1 move-in that I could pick up the keys during business hours that day. Despite these confirmations, when I arrived on July 1, I was told that Everest had left the city with my keys. I was asked to return in three hours--while my movers were already waiting on-site at my new apartment. I explained the urgency and was told they couldn't reach him. When I called him myself, he didn't answer. The staff couldn't locate the backup keys, speculating they might be at another office or even in someone's car. One associate eventually gave me the wrong set of keys for the front door, and another showed up at the apartment with a bag of random keys--none of which worked. After waiting two and a half hours, Everest finally returned with the correct keys. Due to their disorganization and negligence, I incurred an additional $540 in moving fees. Although they initially promised to "make it right," they ultimately capped their reimbursement at $333--well below what I actually lost and despite acknowledging their role in the delay. Throughout the entire exchange, Everest--who was copied on all emails--never once acknowledged the issue or offered an apology. After paying an $800 broker fee, I expected more consideration and acknowledgment from the business owner over his role in the mistake, considering his team failed on two basic responsibilities: delivering keys on time and fairly reimbursing for a problem they caused. Apologies are easy; taking responsibility is harder. In my experience, Kenney & Everest chose the former.