Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.

My entire family has been getting serviced by the Glenbrook Family Care Center since August 2012,…read moreand they have been great. Our doctor is a 2nd year resident there and he is so kind and caring. If this was just a review of my doctor, it would say 5 stars. We've been treated for depression, severe physical pain brought on by stress, and ear infections, and now I'm receiving prenatal care there. They have a walk-in clinic for emergencies, emergency appointment slots, and they take Medicaid patients and have excellent financial aid programs. The downside is that I hate having to call my doctor, because it always feels like the nurses who initially take the calls are trying to find an excuse to not pass my message along. I get that a doctor's time is limited, but I feel like his gatekeepers are working a little too hard at keeping patients away. The office staff screwed up the scheduling on my first OB appointment, and though I filed a complaint, and I know it was passed along, the office manager never called me as promised. I've also submitted paperwork for proxy access to DH's account twice now, and it's never been done. Minor complaints, but it takes this review from 5 stars to 4. Wait times are sometimes long, and sometimes right on time. I think the quality physicians are well worth the wait when you do have to wait.

I have had nothing but terrible experiences at this doctor's office. The staff is rude, the nurses…read moreand receptionists do not return your calls, the wait time to speak to anyone on the phone is very long. The wait time to see a doctor there is even longer. I have seen several doctors at this practice, and was very disappointed in the quality of care that I received. I highly recommend not visiting this doctor's office. They clearly have more patients than they can handle. Their waiting room is always overflowing. Save yourself the headache and go elsewhere.

Ricardo Supperina failed my child. He was complicit with the oncologist in covering their error. in…read moreaddition, he removed a working kidney from my child while his child was being treated by the same oncologist. The kidney team, Rachel Engan, Priyah Vargeese, Mahima Kiswani and Dr Frisbee Zedan along with the social worker Lizeth Pimmell and the transplant nurse were aware that active tumor was left in my daughter's body. Despite that fact we were worked up for transplant and I was in pre op at Northwestern to donate the kidney while my daughter was in pre op at Lurie. They let us go through all of that when their was cancer in her body. Supperina removed a working kidney that was never malignant so that my child could not safely receive treatment for the cancer they allowed to grow in her body for 6 years. They continuously interfered with her medical treatment and would have murdered my child if I had not found another provider. The errors are egregious but their abusive cover up was even worse. Don't trust you baby with these devils. They will try to kill your baby and bill your health insurance millions of dollars while doing it.

Be very careful going to this and any other lurie location. As a hospital "affiliate location" they…read morecharge 5-7x more for the same service as other providers in the area. I was told multiple times by different people that there is no consistency to their pricing across all locations, no way to project what your final bill will be and they will not disclose the claim codes they will use so you can find out on your own with your insurance. This resulted in a single hand X-ray costing us over $500 (after insurance) when IBJ charged us $99 for the same thing. Lurie billing manager told me she gets calls all day long with complaints like mine and to seek out another provider if I wanted to try to figure out my bill ahead of time.

went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.

Pleasantly surprised by speed, care, courtesy, professionalism during a recent visit. Not always…read morethis way -- ED care often a function of caseload. In this case, all good.

What kind of ER does not have a doppler available for possible DVT?! i was told to go home and come…read moreback after 7:30AM because the device is not available until then. hospital is located in the most expensive suburbs in IL! This can't be right