In May of 2021, I contracted with Akels Floor Covering Store on Rodney Parham with manager Stephen…read moreGessner. Stephen came out and measured, etc. A month or two later the install began. I noticed the installer, Ed, using a small sander in the second bedroom. When asked what he was doing, he said he was "smoothing out the floor". I asked him if that was going to work. He said it would. He also used white quarter round against my dark floor and dark baseboards. He did take them up when I told him it looked awful and was not acceptable. He came back several times trying to match the baseboard. Finally, I told him to just let it go. He said as the stain dried it would match better...of course, it never did. The floors were installed and initially looked okay. The big problem arose a year or so later when I tripped on the flooring. I realized then that the flooring was coming apart. I called the installer who came and glued down one of the boards and said he would have to talk to Stephen about the floor. I didn't hear anything for a long while so I called the store. Two other installers came by and looked at the floor. On leaving they stated Stephen would contact me. I called the store manager numerous times and left messages which received no response. Finally, someone answered once Mr. Gessner was ill. Another time he was on vacation and i was told he would call me when he returned...he never did. He eventually responded after I sent a text to his cell asking why he was ghosting me. He came by and stated his insurance person would have to see the floor. Someone did come by. The result, per Stephen, was that the insurance company denied the claim, assigning blame to the house settling and would be my responsibility to fix. This house was built over 50 years ago and yes, settling is an aspect of houses. However, this house had already settled way before this started. I regret having ever done business with this company and I NEVER will again! I would NOT recommend them to my WORST enemy!

So not sure why previous reviews just on yelp have been down for this company but I went with them…read moreon previous reviews on other sites and by recommendation from a friend. They did a very good job with the install.. the crew was very honest and straight forward ..Erica and Karen kept me up to date before the installers arrived. Erica knows her colors and did a very good job of helping color coordinating the luxury vinyl with my carpet. I would definitely recommend them and would go with them again.

I just had WRF put down LVP in our 1800 sq ft lakehouse at Greers Ferry. We have used them in the…read morepast, maybe 10 years ago and were pleased. I think all construction related businesses have been pretty busy lately and some have been short of help. We had a little trouble picking out potential products over the phone. We finally decided to go to their showroom to pick out what we wanted in person and that made all the difference. They were quick to bring an estimate and Matt was great to work with. We realized that the quarter round trim wasn't in the original estimate, but they added it for us and painted it to match the wall trim. They finished working in less than a week. We paid 1/3 down and remainder at the finish. I recommend them and would use them for future flooring jobs.

3 years later, still can't get our billing lined out. Ordered custom cabinets for $12,000 with a…read morebeautiful butcher block top, cabinets are great! Installers did a shotty job on hardware install but we fixed that. The real issue is they measured our space, quoted us with the knowledge that we didn't have a budget to mess with the floors at the time. They knew this and planned around it. They demolished the entire kitchen, and when they were done with the demo... Well your cabinets won't fit because of the elevation difference with the subfloor. So what option do you have but to replace the entire 330 Sqft floor. A couple of thousand is what was stated multiple times... I even did the demo on the floor because their flooring contractors were busy and we couldn't get the cabinets installed till the floor was done, and they billed me for the demo?!? $8000 is what they finally invoiced for the floor... not happy $26 per sq ft... Still trying to resolve. Oh did I mention they put this all on my wife because when I left the first day they said everything was good to go. Predatory sales techniques... avoid!!!