I have had two experiences at Imarni, the first was excellent and the gel nail art lasted a long time. The second time, however, I was extremely disappointed with.
The gel manicure started to lift on the second day, but I didn't think much of it. Of all the years of getting gel manicures I had never received one that lifted horribly, so I did not think that this would be an exception.
About three weeks in the gel manicure had lifted so badly it was about to come away from my fingernails. I take very good care of my nails, and as I said, in all my years of getting gel manicures, this had never happened before. My gel nail manicures always last me up to 4-5 weeks with little to no lift, but at that point the nails would have grown too much and would be unsightly.
Nevertheless, because I had been thoroughly satisfied with my first appointment at the salon, and the girl who did my nails this time around was very lovely, I did not want to fault her or the salon.
I sent an email to Imarni Nails explaining the situation I was having with my lifted manicure, adding that I wanted to book for an appointment for a removal and a gel manicure, but that I was worried it might lift prematurely again.
After 5 days I received no response, and so I sent another email, just stating that I would like to book an appointment for a removal and gel manicure.
The second email was sent on the 1st of April, and it is now the 12th of April. I have yet to receive a response. Both my emails have been ignored by the salon.
As I usually receive quite speedy responses, I can only assume that - with the salon still constantly updating its Instagram - my email is being ignored, likely because I had a negative experience.
Very disappointing, I loved the nail art but clearly they are unable to take criticism or negative comments about their services. read more