1. Imagine It! Media

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Palm Springs, CA

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Imagine It! Media

5.0 (3 reviews)
Closed • 10:00 am - 5:00 pm

Services - Imagine It! Media

Web design

Website development

Graphic design

Imagine It! Media Photos

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The Desert Sun

The Desert Sun

(93 reviews)

The newspaper itself is typical of many local papers these days- dying a slow death with minimal…read morecontent that you can't get elsewhere. The service is abysmal, both delivery and billing. I upgraded my digital subscription to home delivery after I arrived in the valley for the winter. Delivery was hit and miss, mostly miss. When missed delivery was reported, a replacement paper would be promised, then later in the day I would be told it wasn't going to happen. I estimate I received 40% of the papers I paid for. I finally gave up and cancelled the subscription. Amazingly, they did stop delivering any papers immediately. More than a full week later, I noticed I had been charged for another month on my credit card. I talked with customer service and (a) they claimed I had only cancelled my digital subscription and (b) they won't reverse the charge. If I only cancelled the digital subscription, how do they explain the fact that they stopped delivering the paper for a full week? I have contacted customer service via echat and email, but so far NO RESPONSE. Great way to treat your (ex) customers Desert Sun.

Wow. What a mess. I decided when I newly arrived in So Cal to try the Desert Sun. Free trial…read more I cancelled after the trial period and today, years later they are still changing me and to be reimbursed I have to show them my confirmation code. From 3 years ago. I said I'd look for it and requested then cancel it now. But since they have already renewed me for another month I have to eat the 14.99. It's not a lot of money but apparently to them it is. Stay away from Desert Sun and anything else managed by Gannet Media like USA Today for example. Check your local newspaper to see if Gannet Media is the managing company.

Imagine It! Media - web_design - Updated October 2026

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