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    Image Fashions

    2.0 (1 review)

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    1 year ago

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    Nordstrom Rack

    Nordstrom Rack

    3.6(54 reviews)
    5.0 mi•Windy Hill, Southside
    •$$

    Recently visited with my DD who was in from out of town. She is starting a new job and needed a few…read morework essentials like skirts, pants, blouses. She had great success in her search! We were impressed with the quality of items, the prices and the variety of colors and sizes. We also found the Attendant who was manning the changing rooms area to be very professional and helpful when we were looking for alternate sizes. I have to say I was very impressed with Nordstrom Rack and will definitely be adding it to my list of places to shop in Jacksonville.

    Horrible experience. Customer service HORRIBLE. Both the manager Joshua and Karen are the worse…read moremanagers. I went in her to purchase items and again the register had a glitch. The cashier Monique the worse attitude telling me to call my bank because the purchase wasn't going through. Like how dare her! As if I will be shopping without the Funds. This past July I made another Purchase and the system had a glitch. Can you believe I was charged 75.00 but never received my merchandise? I kept going back into the store to show the transaction was processed and posted and I still didn't get my items the manager Joshua uttered something in Spanish as I go I didn't understand. Super unprofessional as well as the manager Karen another rude lady. She promised to keep my items that were ALREADY PAID FOR IN HER OFFICE AND THEY STILL HAD THE AUDACITY TO PUT ALL THE ITEMS THAT DID NOT BELLNG TO THEM BACK ON THE FLOOR FOR SALE. Those managers do not care. I was treated like trash. All they had to do was reboot the stupid register but of course why would Karen know how to use the register as a store manager?

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    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

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    Lids - Stitching up the specialty hats!

    Lids

    3.0(4 reviews)
    9.4 mi•Southside

    OK! Let's take care of some business first! This Lids shop is a separate store than the Locker Room…read moreby Lids on the second level of the Avenues. Locker Room was once owned independently, but each store deserves it's own review because the small Lids shop is definitely a traditional Lids store in every way. No matter where I've been, I've purchased many a hat from Lids - in-store and by mail. This time around I purchased ball caps with the intent to have my ministry Twitter social media hashtag embroidered on them. It was a busy and I wanted to keep it short and safe due to the ongoing COVID concerns. But I worked through things with the staff and as busy as they were, I'm amazed they were patient with me. One remarked that people never think how much goes into making a hat design. Even though I had my planned before ever entering the shop, I understood what he meant by the time I chose the hats (buy 2 and get 1 free added time!), chose the color I wanted for the stitching, and for management to get that rage of the needle in the moving to make the planned design and colors a reality! The staff here was amazingly courteous and literally wanted to see that everyone was taking care of in a close environment. I recommend you bring a mask with you when you're here at Lids as six-feet distance can be challenging. Well, in all, I had to wait a day to pick them up and they look great! Certainly I'll visit this shop again and spend more time in it COVID permitting. Also, if you like Lids and find yourself buying lots of hats here, make sure you're a member! You can get 20% off all hats (not sale items - regular price ones) and 10% off other things like jerseys, etc. Great and friendly staff here! My only two negatives, so to speak, are that I wish it was in a larger space and service had been a little faster to avoid the second trip. But nevertheless, I was very pleased overall and have no issues with giving it five stars! Make a visit! Recommend: HIGH

    Even though this ain't the store I went to, I cannot find a general page for Lids.com. At what…read morepoint do you give up? I ordered a hat from Lids on 09/14. Received the hat and it was the wrong size. Called their CS, sent hat back, reordered, then again received the same wrong size as before. This is now the 5th time I've received the same wrong size. I was told by their CS that I would be reimbursed for 4 hats and they'd send the 5th one free. I've only received 1 reimbursement, received the 5th hat today and it's wrong size. Their CS doesn't understand English very well and I'm having to repeat myself multiple times! I need someone high up from lids to contact me. But how? Lids.com Tom Ripley is the CEO but how do I contact him?

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    Lids - Wearing a mask is always a good idea in tight places!

    Wearing a mask is always a good idea in tight places!

    Lids - My 2Days Denarius ministry hat is ready for pickup!

    My 2Days Denarius ministry hat is ready for pickup!

    Lids - This Lids shop is small but has much to choose from!

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    This Lids shop is small but has much to choose from!

    Image Fashions - menscloth - Updated October 2026

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