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    Ilowite Norman H DO

    5.0 (1 review)

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    8 years ago

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    Clear Laser Skin & Body Clinic

    Clear Laser Skin & Body Clinic

    4.2(38 reviews)
    0.3 mi

    I had Skinvive procedure recommended by Dr Hong about 7 months ago. He said it 's just "expensive…read moremoisturizer " to make skin glowing. I was left with dozens and dozens of huge bumps which resembled like bad bee stings all over my cheeks and chin. I look deformed. When I confronted Dr Hong and the staff he just said he made a mistake with the procedure and brushed off. After nearly 7 months I still have bad wart like bumps with bad discoloration. Needlessly said I look much much worse now than before with bad permanent skin condition. Dr Hong is an internist not a dermatologist. He and the nurses who perform some of the procedures appear not too qualified and knowledgeable. They should study more about some of the procedures and less of money making. There should be restrictive laws and prohibit some careless practices done by money hungry doctors and nurses.

    Unfortunately, I had a very bad experience with the front desk receptionists. I waited for 4 weeks…read morefor a facial before my long trip. I live an hour away, at 10:45am I called the front desk and let them know I'm running late for my 11:05am appointment due to some traffic, the front desk girl (Sarah) asked me what time will I get there, I said around 11:30. She immediately said I need to reduce my time of the facial. I said that means I only will get 5 minutes of facial, she said I can cancel my appointment and I'll get charged for it. The way she spoke to me was stone cold, and how she approached was honestly so rude. And this is not the first time they treat me this way. I asked to speak to a manager, and they sent me to another receptionist who refused to give me her name and was equally rude. She also told me there's no manager available to speak to me and hang up the phone. After that, no matter how I call, they would not pick up the phone. Then left clueless, I had to call the Manhattan location and asked them to please call the Fort Lee location and ask the manager to call me back. The silver lining is, their manager Jessi did call me back later and apologized. She was nice and reasonable and I left the conversation with some sort of comfort after my experience. The receptionists are the face of your business and their behavior has an impact on your customer relations. I hope the business will do something at this location.

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    Clear Laser Skin & Body Clinic - Thermage Before & After

    Thermage Before & After

    Clear Laser Skin & Body Clinic - Women's Changing Room

    Women's Changing Room

    Clear Laser Skin & Body Clinic - Milk Facials & Lactic Acid Peels

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    Milk Facials & Lactic Acid Peels

    Metro Dermatology - Fort Lee - May Specials - 5/1/2023 - 5/31/2023

    Metro Dermatology - Fort Lee

    2.8(4 reviews)
    0.6 mi

    The doctors in this practice are knowledgeable and kind. They were able to take care of my 94 yr…read moreold mother's skin cancer

    It is essential for doctors to have a good bedside manner but it is also important for the doctors'…read morestaff to have a good bedside manner and be responsive to patients. I don't know why many medical practices don't hire receptionists who are polite, helpful and friendly to patients. They are, after all, the first point of contact in any medical practice. I don't know about the rest of you. However, if I feel harassed by a receptionist at a medical practice, I will not proceed to make an appointment with that medical practice. Why go anywhere where your business is not valued and appreciated. I called this dermatology center. My call was answered by a very unpleasant female who carelessly disconnected my call. I called back and she did not apologize for disconnecting my call. No. Not at all. She continued to be disgruntled as if I was disturbing her by calling to make an appointment. Then, I asked if she could hold on so I could quickly go to the bathroom and then get my health insurance card. She became very irritated and agitated and snapped at me that she would not hold on for me and that I should call back since she was too busy to be bothered waiting for me. She added that she was sure she would have other calls to answer. I bet she was equally discourteous to all the other callers. What a rude woman! I decided not to call back and go through that ordeal with that uncouth woman who clearly hasn't a clue about customer service and doesn't know that without customers/clients/patients that she would not have a job.

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    Metro Dermatology - Fort Lee
    Metro Dermatology - Fort Lee
    Metro Dermatology - Fort Lee

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    Ilowite Norman H DO - dermatology - Updated May 2026

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