I moved in to my condo in May, and on move in, discovered a hole in the outer layer of glass in my large living room window. I contacted the strata, who put Illusion Glass in touch with me, and Dave came out to take a look. FF to today, they came out and replaced the window. It was scary to watch (Dave was out on a little ledge below the window, obviously with a harness as I'm on the top floor) but they managed to make it look completely effortless, and were in and out within an hour. They didn't rush the job though, they were efficient but thorough, and also very personable and friendly. I spoke with Candice on a few occasions, who arranged both visits and came to help on the second, and she is lovely. When they left, the only thing different was that my window didn't have a hole in it - they cleaned the new window inside and out, vacuumed the little bit of stuff that came off the seal, swept the ledge, and packed up everything and took it with them.
tl:dr - recommend, recommend, recommend. HIGHLY RECOMMEND. read more