I scheduled a Trend facial with Lette and it was absolutely amazing. She is sweet professional and…read moredid a great job.

madison is the worst hair stylist i have ever seen with my two eyes i showed her a reference…read morepicture just for her to not get a single thing right never book with her i have no idea how she got a job in the hair business

Dear Serenity Nails & Spa…read more I am writing to formally report a profoundly disturbing incident that occurred during my recent visit to your establishment. The conduct of several staff members was entirely inappropriate and caused me significant distress. Shortly after I was seated, I was subjected to repeated and unwelcome attention from multiple staff members. Their behavior included deliberately leaning in and making inappropriate eye contact directed upwards, as well as bending down in an intrusive manner, appearing to attempt to smell me my attire I am wearing a dress. Despite my clear verbal requests for them to cease their actions, explicitly stating that their behavior was making me extremely uncomfortable, they provided no verbal response. Instead, they continued to approach and observe me, often laughing, which further exacerbated my discomfort and created an intensely unsettling environment. Their disregard for my repeated pleas and their persistent inappropriate actions were incomprehensible and deeply unprofessional. I have documented this entire interaction, including the staff's conduct and my attempts to address the situation, via video recording. This type of behavior is unacceptable, and I am profoundly disappointed by the complete lack of professionalism and basic respect demonstrated by your employees. I expect this serious matter to be thoroughly investigated, and appropriate measures taken to ensure such an incident does not reoccur. Please inform me of the steps your management team will be taking to address this critical issue. PS they also tired to over charge me in price but I had to show them that gel was 15 not 20.

My experience has varied from visit to visit. At times the technicians are warm and inviting, but…read morethere have also been many instances where I did not feel valued as a customer. Frequently, I have not been able to receive all of the services I came in for -- particularly when visiting with friends. On several occasions, I was asked to wait until others in my group were finished before my services even began. I have left without receiving any services, or with services only partially completed, at least five times. After many years of this inconsistency, I've decided to move on to another salon for a fresh start. The primary reason I continued coming back was to enjoy time with friends, but ultimately I need a place where I feel consistently valued and accommodated.

I came to get a relaxing pedicure and what I got was a rushed unrelaxed job. I felt like I was at…read morethe train station in New York City. Rushing to get to work on time!. I did not get a quality pedicure in addition to that. There was someone in another chair getting a pedicure, which had already started, and by the time I was done with my pedicure, she was still in the chair, getting her relaxing pedicure. I did not complain because that would have further disrupted the peace I was seeking. However, I would not recommend the shop to anyone ever, not because everyone will get a bad experience, but because they don't care enough to make sure that everyone has the same spa experience. If no stars was an option that is what I would give

I was initially hesitant about this place based on the reviews, but my wedding anniversary is…read moretomorrow, and I can't be showin' up with gnarly feet. There were no customers, and the gentlemen were very polite. This place only takes cash tips, so I told them to give me five minutes to get cash and come back. Came back, and the water was already running for me. There's no wifi here, so you can't surf the web on your phone, but it allowed me to just relax, enjoy the acoustic meditative music as waterfalls played on a tv, and lose myself to my thoughts. What I really appreciated about this place was how quiet my stylist was. I like to talk as much as the next person, but at a salon, I want to zone out. This guy was quiet, but never rude. He knew what I needed and did an excellent job without filling the silence with small talk. I respect that so much. The place is so calming, quiet, and relaxing that I was mildly surprised by all the noise at the Papa John's next door. This was a great zen experience for me. I'd come back.