We had an unfortunate experience here that pertains to management, mostly, but other people looking to dine here should be aware.
We reserved two tables for a large party and we were happy to split up to get some food after a long trip from NYC to tremblant. We were able to make the reservations on open table and we drove a half an hour to get there only to find out that they didn't have the open table reservations in their system. We booked them on separate open table accounts.
I understand that a one off technical issue could be out of the hands of the establishment. This is not what is driving this one star review. Strike two was that they didn't receive the other reservation either, and could not have cared at all that their system was somehow not communicating with a major reservation app that guests and travelers alike rely on. I should mention I use open table often and I have never experienced this.
The manager could not have been more UNapologetic and rude. She was smirking through the discussion and was incredibly unprofessional. Offered no solution, no other suggestions for out of town guests. It was a huge let down and it was quite embarrassing to be treated this way. The restaurant was basically empty. And this was backed up with how many tables were still visibly empty and were still available on open table. Even their system showed very few reservations for the remainder of the night. Former waitress, here.
Facetiously, a guest in our party called when we got downstairs to make a reservation for a comparable party size and they said they can accommodate immediately.
Maybe she didn't want to help a party of our size, but we didn't mind being broken into two tables - that's why we made two reservations in the first place.
Whatever the case, your time is not valued here. Save yourself the effort and check out La Maison du Spaghetti - they graciously accommodated us and saved the night for our ravenous travelling crew! read more