Worst stores in Puerto Rico, worst employees and worst service. We ordered a bed in august 25 and it's october 17 and still hasn't arrived, they don't call you back or anything, they don't tell you what's going on and when it will arrive to your house. Me and my parents have called like 5 times and still nothing, we paid over $309 for the bed and $83 for transportation. In august 24 in the website, the bed wasn't available, so in august 25 it was available and I'm pretty sure I was the first one to order it. I ordered a few minutes after it was available. Yet, they seem to not have it available and are still waiting for it to arrive. So the website and employees lied to us. I would not recommend anyone to buy from Ikea Puerto Rico. Go to Home Depot, Mueblerias Berrios, Rooms To Go, etc. etc. It will save you a lot of stress and you won't be fooled and scammed. Too bad I can't give Ikea PR and their service 0 stars or negative stars, because they do deserve it. read more

This IKEA Store is garbage, pure garbage. Employees are not friendly, very arrogant and poorly professional. Customer service is even worse. If the store/shopping experience is garbage, below is the customer service. Don't waste your money in this trashy store, better off buying at Rooms to Go or any other local store with bigger showrooms and professional customer experience. read more

WARNING!!! Do not buy in this IKEA. From the manager to the employees, specially Francesca Astacio, the incompetence and lack of knowledge about their products and inventory are beyond understanding. In addition, the lack of professionalism is very noticeable. They are ruining IKEA image in all aspects. read more

The Ikea experience in Puerto Rico is 'meh'. There is no real showroom as much as it is a warehouse pick up spot. Order online and pick it up in store. Very minimal furniture on display and can't see or touch much for yourself. Buy it online and hope it works for you. A VERY limited selection of products compared to what is available on the mainland U.S. and what is in their PR catalog/website sells out quickly and takes forever to be restocked. I love Ikea, just not in Puerto Rico. read more

I moved to Puerto Rico from California 3 years ago. As much as I love many things about this island and the culture, I have learned to expect a much lower level of customer service than in the US. However, Ikea in PR has taken poor customer service too new lows. I had a pleasant experience at the Ikea showroom in Carolina, however I've had absolutely horrible experiences with delivery and installation. Don't expect your items to be delivered on the day or time you schedule and don't expect a call from their transportation department. So don't take a day off from work to wait for delivery of your Ikea order. It won't happen...guaranteed. When you call Ikea to try and find out why your items were not delivered and why you never received a phone call, be prepared to get transferred multiple times, be on hold forever, get disconnected and have to call back several times. When you finally speak to someone in customer service that can actually find your order, don't expect them to find any record of your scheduled delivery and certainly no explanation why the delivery wasn't completed or why no one called you. Reschedule the delivery? Okay...but, don't expect your delivery to happen the 2nd time, 3rd or probably the 4th time either. They won't show up and they won't call at the schedule time. At this point you will want to pull what little hair you have left out and have probably lost your temper with an Ikea representative more than once. After 4 scheduled deliveries my items were finally delivered. Unbelievable. I've had great experiences with Ikea in Arizona and California. Why has the experience been so horrible in PR? I've done some research and learned Ikea is a franchise just like McDonald's or Subway. I surmise the reason the customer service is so horrible is the same reason many companies provide poor customer service. In one word; Management. Excellent customer service starts from the top down. If Management is bad then customer service is bad too. This is a message to both the Owner and Management of Ikea PR. 1) Review your management team and determine who isn't doing their job then fire and hire A-players that can overhaul your customer service team and create systems and scripts for employees so they can provide world class customer service. 2) Move your customer service call center from Dominican Republic to a local call center in PR so you can have better control. There is an obvious major disconnect between your Dominican call center, warehouse and transportation department located in PR. 3) Hire fluent English speaking customer service staff 4) Overhaul your transportation department and correct the scheduling problems and the lack of communication with customers related to scheduled deliveries. There's a lot more that needs to be addressed with Ikea PR, but the above items are a start. Do the above and your sales and profits will increase by 50%+ Until then Ikea shoppers...buyer beware read more

Not worth it. Communication is non existent and the supervisor hung up on me when I was trying to get a status update on our order.

No showroom, delivery service is awful and often incomplete. There is no way to call a store and get someone to help. Talk about destroying a brand. read more

As for other people my experience at PR Ikea was awful. I'm a heavy shopper from ikea US and EU. This Ikea have only the name that resemble the original company. Nothing more. Customer Service is negligent and not responsive. Evrething in outsourcing, so if you buy a furniture that need measurement and installation, as for the kitchen or the whole bedroom, you have to pass to a real hell. 3 different company will be put on the duty. Not one has liability or responsibility of what they doing. So we have the Ikea, with a show rum that it's big as a Mc Donald, that compare to other Ikea is big as the "Swedish restaurant" that is full of the cheaper items that you can find in other ikea. All the items are pile up and stock together like in a garage. Thera are pretty no choice, there are pretty nothing in wood, all is cardboard or particulate and plastic. Stock and banking are based on Dominican Republican. The stock amount is pretty much not existent. You have to pay the different company one by one, because there is not connection, so you actually are not buying at the Ikea. The transport is usually charge and very pricy compare to the other state Ikea, it's almost an insult. Then you have a different company that delivery and another one to install. You have to get off work (if you have one, because looking like here more than 50% of the population is free to stay home all day) multiple time. The delivery date It's never respected, you maybe get a phone call by the driver than tell you in a random day at random hours: "hey, I'm close to your home, can you come out to pick up your stuff?". Come out? I'm not home you idiot, I'm working and this is not our appointment. By the way don't worry. The driver is alone, even if he has to deliver a kitchen and has to have your help to download the truck. If you can't it's not a big deal, he will just throw off the truck all your item, telling you to don't worry, the package is drop safe. Taste the stupidity of the general people that I meet here, I am amused about how the island still not in a gang based criminal society. So back to the driver, he is not capable to fulfill the paperwork (I have 6 delivery at the same address with multiple driver) they can't even find the house. They don't even know how to use the gps in their superexpensive cellphone that never get off their hands. Then you find out that your shipment is not completed, or you get stuff for another customer. Well just for a kitchen I have to wait 5 drop off , 1 home visit for the measure, 3 different installing days due to items lack and miss delivery. The credit discount check is even better. I had to spend 4 month and go there in person to obtain 50 dollar discount check due to the incapacity of all the rappresentative that I wrote and called because they can't read correctly the number on the invoice and they believe that 2 invoiced with just some dollars of different was the same and refuse to give to me the discount. Shipper company is not responsive. Managers are difficult to find like the gold pot at the end of the rainbow This is a picture of what a brand like Ikea shouldn't associate. If you still want to buy there, have fun with the hell it will be in front of you. read more

Let me begin by saying that I created an account online and immediately the password I chose wasn't working so I selected forgot password in order to get a temp password. Afterwards there was no where for me to reset it to a new password of my choosing and the temp password can only be used once so every time I logged in I have to select forgot password. Anyway, I placed my order online at 3am because I had been browsing all day and the Saturday appointment window I saw earlier on the calendar was no longer available therefore I knew if I waited any longer I might not meet my week deadline to have the things delivered. At the end of the order the time came to choose, pay with credit card or pay "other way" order gets help and you have to dial the number provided. The department that helps you finalize the order is in Dominican republic. I was told how to wire xfer money to ikeas bank and was told make a screen shot of the pay voucher email it attention the rep helping me and then I was to call him back. When I called back they said that it'll take till later in the morning for the next step. I'm thinking the next step is choosing a delivery date. WRONG! After that point on it turned into a circus for the whole day until midnight where I was transferred, lied to, hung up on and never given a straight answer. I still don't know what the issue was. I was made to believe from the beginning that wired funds are instantly available but yet they kept saying they had to wait for some other department to tell them the money was in. Then what the heck was the screen shot for of the confirmation they asked me to email them. At one point I logged in and saw my order not adding up to what it was supposed to, and in big red letters it said CANCELED! There was a saved older order that I never finished and that one said IN PROCESS. I immediately called asked to speak to the supervisor again and I told him along with the screen shot of the voucher I also screen shot my order number and sent it to them I also put my order number on the memo of the wired payment there was no way they could've screwed that up because I was so thorough and clear with them. But they did screw it up. The supervisor admitted to it. I had to give him the article numbers of my order one by one again. I still don't understand why. All together I have about six persons names that I was dealing with by email and on the phone. I desperately sought a corporate number or a local number in Ponce that I could call and ask for help but to no avail. Today, the next day, in the afternoon I finally received an email stating that my order was ready to roll. So I called the number again and the nightmare started all over, did I pay, yes I payed, hold on, and I was placed on hold. She comes back and starts asking the same roundabout questions as they always start out to that makes me wonder, does this happen to everyone that places an order and chooses not to pay with a credit card. I wanted to kick myself a million times. While the girl had me on hold I get a call on the second line and it was ikea from ponce wanting to schedule me, I asked if she could hold and told the other girl forget it, I already had someone that was making sense on the line and then I stayed with the second girl making my appt. Someone needs to tell corporate that they need to improve training at that Dominican Republic call center that ikea is using. It's bad, bad, bad. I can't count my chickens before they're hatched I still have the delivery to look forward to. My advice to people would be if you can put up with the website's glitches just make sure to choose pay with a credit card and not the other option where you'll be dealing with what I did. But better yet, if you live in puerto Rico (I dont, I was just buying things for my father who does) drive to the ikea and get your stuff in person, that way you can avoid any problems and have a better chance of resolving issues quickly in minutes and not days and hours on the phone. read more