As for other people my experience at PR Ikea was awful.
I'm a heavy shopper from ikea US and EU. This Ikea have only the name that resemble the original company. Nothing more.
Customer Service is negligent and not responsive.
Evrething in outsourcing, so if you buy a furniture that need measurement and installation, as for the kitchen or the whole bedroom, you have to pass to a real hell.
3 different company will be put on the duty. Not one has liability or responsibility of what they doing.
So we have the Ikea, with a show rum that it's big as a Mc Donald, that compare to other Ikea is big as the "Swedish restaurant" that is full of the cheaper items that you can find in other ikea. All the items are pile up and stock together like in a garage.
Thera are pretty no choice, there are pretty nothing in wood, all is cardboard or particulate and plastic.
Stock and banking are based on Dominican Republican. The stock amount is pretty much not existent.
You have to pay the different company one by one, because there is not connection, so you actually are not buying at the Ikea.
The transport is usually charge and very pricy compare to the other state Ikea, it's almost an insult.
Then you have a different company that delivery and another one to install.
You have to get off work (if you have one, because looking like here more than 50% of the population is free to stay home all day) multiple time.
The delivery date It's never respected, you maybe get a phone call by the driver than tell you in a random day at random hours: "hey, I'm close to your home, can you come out to pick up your stuff?". Come out? I'm not home you idiot, I'm working and this is not our appointment.
By the way don't worry. The driver is alone, even if he has to deliver a kitchen and has to have your help to download the truck. If you can't it's not a big deal, he will just throw off the truck all your item, telling you to don't worry, the package is drop safe.
Taste the stupidity of the general people that I meet here, I am amused about how the island still not in a gang based criminal society.
So back to the driver, he is not capable to fulfill the paperwork (I have 6 delivery at the same address with multiple driver) they can't even find the house. They don't even know how to use the gps in their superexpensive cellphone that never get off their hands.
Then you find out that your shipment is not completed, or you get stuff for another customer.
Well just for a kitchen I have to wait 5 drop off , 1 home visit for the measure, 3 different installing days due to items lack and miss delivery.
The credit discount check is even better. I had to spend 4 month and go there in person to obtain 50 dollar discount check due to the incapacity of all the rappresentative that I wrote and called because they can't read correctly the number on the invoice and they believe that 2 invoiced with just some dollars of different was the same and refuse to give to me the discount.
Shipper company is not responsive.
Managers are difficult to find like the gold pot at the end of the rainbow
This is a picture of what a brand like Ikea shouldn't associate.
If you still want to buy there, have fun with the hell it will be in front of you. read more