When we arrived, we weren't greeted -- we just stood there until a staff member pointed and said "you can sit there," with no explanation or welcome. Our waitress was grumpy the whole time, more interested in her phone or chatting with someone (who may or may not have worked there -- no one wore uniforms, so it was hard to tell). There were only seven customers in the whole place, and five of them were at our table -- yet staff were openly complaining about being overwhelmed, how they couldn't wait to get off work, and other personal stuff right in front of customers. At one point, even the cook came out to bring food and loudly complained about having too many orders. Really? The floor was slippery, which was especially concerning since my wife is recovering from a broken kneecap and had to move slowly and carefully just to get to the restroom -- which, by the way, was under construction (not IHOP's fault, but still inconvenient). When I asked for more coffee, the server just grunted, took the carafe, refilled it, and set it back down -- without a word. Every time we said "thank you," we got blank stares or grunts in response. I think they said "you're welcome" once the entire evening. Now we know why the restaurant was empty. Poor service, unfriendly staff, and no sense of professionalism. We won't be coming back to this location. I will say, that the food was excellent and correct. Love the sirloin tips and eggs, but I may wait til my next Maryland trip because the Cape location is not very good these days. read more

They did not recognize us until we spoke up and said something we sat there for 20 minutes no one even took our drink order service was terrible servers were very rude do not recommend read more

Went for dinner service with my family and immediately noticed a weird vibe upon entering. Waitress seated us with barely a word, no introduction or anything. When ordering, waitress seemed incredibly impatient and bothered by everyone at the table. We left before even getting our food because we just felt unwelcome. Overall, the place lacked professionalism and any bit of hospitality. read more

Walked in, place was empty, no one ever came to the front to seat me, I left. Tried to give no stars but I guess one star because the door was in working order, on the way in and on the way out. read more

I came in today my service was terrible. our waitress was rude and we waited 30 mins to pay. our food was mushy, cold, and overall disgusting I ate one bite and almost throw up, I couldn't even eat it. my friend had the same issue. i ordered a side of bananas and strawberries didn't even get a half of a banana and probably not even 3 strawberries and paid $5 for it. I will not be coming back for the food to be like this and not even be able to eat it but the bananas and strawberries for $5. the bathroom smelt terrible on tops of everything. I will never be back. I tried to calling 4 times to talk to a manager after I left and no answer. read more

Split decision + extra order of over easy eggs was just enough for us to share! French toast and pancake's, sausage and bacon was hot and freshly made. Very good! Very friendly servers and the ambiance was clean and pleasant. read more

Forgot the pancakes I ordered so I had to drive all the way back after bringing food home just so I could get there and they give me two baby pancakes then say I'm trying to scam them for complaining because I paid for big ones read more

Don't go there much. Food has never been remarkable. Today we tried the steak omelet...bland...no flavor...meat was cold. :-( Server was great! Excellent attitude and very helpful. Food was horrible. read more

Gave it 3 stars for a few reasons. It's Black Friday, we walked in with empty tables everywhere and people waiting. The greeter was obviously lost. After about 5 minutes a waitress finally seated us. My wife and daughter went into the ladies room to change my grandson. It stunk! I went to the men's room and looked around to see if there was meat hanging; it was COLD! The food was good. My omelet was cool and so was my wife's. The kids food was warm and the coffee was decent. Waitress was attentive and took care of us. I went back into the restroom, did my business and found it was almost out of toilet paper and it was still cold! Next year we will find someplace else for breakfast. read more

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Negative stars available? No one was here. We were seated by someone who works there but was not on the clock at that time, because the people on the clock were no where to be found. Finally someone on the clock comes around and takes our order. Just over 30 minutes after ordering half our food arrives. One meal, of which was biscuits and gravy was supposed to come with four sausage, only came out with two. This is when the waitress decided to inform us there was in fact no gravy and asked if we wanted something else. However now was not the time. This should have been brought to our attention when the order was initially placed. The rest of the food , once it finally arrived was cold. Not warm. Not cool. Cold! We get to have it remade. It should have been an order of four crapes, two eggs and bacon. She brought eggs and bacon and when we asked about the crapes she had completely forgotten to have the kitchen remake those. Even though she had taken the initial plate back with her. When it was brought back out there were supposed to be four on the plate. Yet the plate only had two. Best of luck if you choose to come here. Do not recommend! read more

We got take out the food was good the biscuit wasn't the best and we had a one less of silverware but the packaging was good

Decided to stop in to IHOP to have breakfast since I was in the area and had not been in here in a while. The wait time was not bad -7-10 minutes everyone was wearing a mask so that was cool. The place wasn't very crowded and many of the booths and tables were preoccupied. I wanted a table but no one was in a hurry there so I took a booth near the exit. Terry the Server came over and said hello (nice & friendly) asked what I wanted to drink I mentioned coffee and had a few questions and he answered them and then went to get my coffee. Meanwhile I went to the restroom to check out the place the seating was spaced pretty far from others so I would say I was in favor of it since I don't like being crowded or near anyone with no mask. Overall impression was good the place was clean nice lighting and no issues. So went to the bathroom to wash my hands and noticed it was dimly lit. I'm not a fan of dim lighting in bathrooms makes me wonder what they are hiding that's just me as I prefer bright lighting in my bathrooms especially near the toilets and sinks. Upon returning to the booth shortly afterwards I placed my order usually get Coffee, water, 2 Eggs over easy, hash browns, bacon & Pancakes. It took about 5 minutes and it came pretty quickly. Everything seemed great very attractive wise except when I went to cut the hash browns they were hard to cut with a knife for some reason? It was like a plastic potato grill was placed on top and bottom of the hashbrowns I thought that was weird? So I kinda passed on them. Overall everything else was fine. Server keep my coffee cup filled with fresh coffee, water and a few extra napkins then asked if everything was alright. (key question from a server) Based on this visit I may visit more often to do a few more reviews as I always like breakfast places with great food. I usually hit up a few places two or three times to get an accurate view of a place. Enclosed was a few images I took when there. read more

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I was in IHOP yesterday morning I believe my servers name was Lexi The store didn't seem very busy. My server took 10 minutes (we were about to leave) to come to us when she came she asked what we wanted to drink and for our order our food took over 20 minutes and it was cold. A different server brought our food out to us. The server that originally asked us for our order didn't bring our drinks yet. The other server brought us our drinks. We also had no silverware. The original server was very rude to us and made it seem like it was more of a burden that we were there. read more

It is a poorly managed store. Not enough help I ordered at 8 o'clock to pick up at 8:45 at 9:20. They still had not started it. They always have one cook and no servers. read more

horrible and dumb staff, literally lack common sense. Waited an hour to pick up an order, an Indian woman told me it wasn't ready yet so I waited and waited for an hour and a half until eventually I raised hell after telling them it told me it's done many times eventually she realized she was walking right past my bagged up ready to go order the entire time they shoved in a booth seat. read more

Working around the corner and did the online ordering thing. They did not have my order come through their system but the manager came out and confirmed in my food. Demia, the young hostess was friendly, professional and on point. She checked on my order to make sure it was being cooked and packed it beautifully. Very, very quiet in the restaurant, some weird rock n roll playing in the background. My crepes were decent, probably better when you eat in house. read more

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What's the point of an IHOP if it isn't open all night? One time while eating here there was a bug on the floor so we told our waiter and he rolled his eyes and stamped it with his foot. This place is weird! read more

Hadn't been there in a while breakfast was delicious and quickly served. Bambi our waitress was fantastic. Can't wait to go back.

This restaurant clearly isn't interested in making any money. The last 2 times I visited, I ended up leaving because there is almost no one working and subsequently they can't even seat me or serve food. Had to just walk out. Who in the world is managing this place? read more

Just got finished and all I have to say is that it was awful!! Service was horrendous, just the lack of effort and respect. And the food was crap. Burnt nearly everything and everything came out cold. read more

Don't get in any sort of hurry if you decide you want to stop for breakfast. They take their sweet arse time seating you, getting drinks, taking your order and then finally getting your food out. Once you finally do get your food, prepare for the first bite to be all but cold. I still can't wrap my head around that. What food that was warm was ok. It's gonna do its part in a few hours anyway. My favorite part of the trip was when our waitress finally got around to bringing our check, she turned around to address a different table and then turned right back around to us wanting to take our payment immediately. I guess they don't want folks sitting there finishing their coffee. If you do and have the same experience as to what I did, don't say that I didn't warn you. read more

Well took a few minutes to get seated. Then we were seated sat there for 15 minutes and never even got spoken to so we left. So I can't rate the food we didn't even get offered a glass of water. Poor ass service. read more

They never take any coupons, every time I have been there and ordered eggs there's always shells in them , also most of the time the person that takes your order is very rude and act like the have no clue as to what they are doing and the food is cold and not fresh I wont be back. Every time I go there I have to wait a very long time to be seated people don't even greet you at the door if you see anyone at the front they ignore you I have had to leave before due to the fact that no-one would seat me . read more

food was cold and the service was terrible I highly do not recommend going here very unprofessional

Group of 4 of us stopped after a cheer competition at the Show Me Center. Was a little wary after seeing the 2 star rating. The place was empty at around 8 PM. Couldn't have been treated better, the waitress was friendly and prompt. The food was all great and on time, obviously tented was no wait as we were one of only three tables there. I had steak and eggs and pancakes and they were good. No complaints at all. read more

I should have read the reviews first. What a bad experience. Ordered 3 breakfast meals. Food was fine but the server literally knocked 3 stars off what could have easily been a 5 star experience. She got the order wrong... she could not have looked or acted more unhappy to be there... and she double charged us for one of the meals. read more

Lack luster experience with under trained staff. Incorrect wait times, cold food, long waits with no service. An overall horrible experience for mediocre cold food. I went with friends and they forgot to make her food. read more

I've been to this location previously, and all the other times it wasn't too bad. Your normal IHOP service. Went today and the wait was crazy, but there was plenty of tables that needed to be bussed. I was waiting in the entrance area and they called our table but we couldn't hear them, so they skipped us. After a while we went inside and they said they skipped us because we weren't there even though we were and they just didn't take the time to call our name in the entry. They eventually sat us, and after waiting another 10 minutes to get a server we left. Plenty of servers walked right past and looked right at us and didn't stop to see if we had been helped. I work in the service industry and I understand things can get hectic, but it was generally bad customer service today. read more

Just too hit or miss. Either great food and service, or so bad with both you swear you'll never come back.

I really hope they can get it together. It appears to be a management issue. Our server and 1 or 2 other employees were the only ones that seemed as though they cared to be there. A lot of idle employees either gabbing, on their cell phone or entertaining their boyfriend while at work. Took a long time to bring the food...we were told they'd just taken a big order ahead of ours??? The place wasn't even half full... Then it didn't come out together... Some of our party of 4 were done eating before all of the food had been brought out. Hopefully, management will "manage" and this ihop can stay in business. I want to come back and write a follow up review that is glowing! :) Okay, so I finally was convinced to come back since my initial visit which was terrible. This morning the place was packed, but we were seated quickly... Orders were fulfilled correctly, the food was hot and tasty with pleasant and engaged staff in all areas... Greeting, wait staff and kitchen. All the food even came out at the same time! :) I'm very happy to see that this IHOP location appears to have gotten it together! The parking is still tight when it's busy, but when inside it was great. I hope this helps bring back a few folks (like myself) that got turned off earlier after they first opened. check it out! read more

IHOP is really good place to eat for breakfast the waiter was really nice to me and my family she did everything for us even tho she was busy great service great food read more

The manager looks hung over. Twice as many staff as they need. They spend more time gossiping than working. Waitress seated us, took our order dropped the food off never asked if we need refills or anything else until she was waiting for us to sign the receipt. The food was good but nothing else was. read more

The quality of our food was fresh & delicious today. The service was amazing & quick. Our waitress was helpful & just a sweetheart! I felt I needed to post this after reading some of the negative posts. Maybe they had a change in managers but this staff is hopping!! read more

They must be doing something right. This place is always busy. Compared to the other options here in Cape Girardeau it's a hit. I still wish the coffee was better but service is great. The place is very clean. It's the new go to for a real sit down breakfast in town. If you are going to take friends out this is the place. read more

IHOP - Turkey, Avocado Benedict - American Near Me - Cape Girardeau, Missouri

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If I had to describe IHOP in one word, it would be DISGUSTING. The first time I went there, the person serving us our food told me that he was very sick, as he was handing us our food. That was gross, but not as bad as the time they handed me my food with a dead bug very visibly on the plate. After that, I swore that I would never come back. I hope a health inspector comes by and shuts this place down. read more

I won't bore you with the details. All you need to know is... 1. 45 minutes to get food after ordering. There were 5 tables... 2. Food served ice cold. 3. Asked for a manager, who never came. This place will be closing due to poor management. Mark my words. read more

This place is not worth your time or money. It is slow dirty and the food is less than stellar. It was greasy and the bacon was half burnt and half raw. I have know idea how they did that. The waffle iron was down and even my grandson commented on who greasy the scrambled eggs were.the service was kind but incredibly slow. read more

Not very good even by IHOP standards. If you want breakfast foods go a couple buildings down to the Danny's and you will get a much better meal. read more

Only only a few people in the restaurant service was horrible food was not very good ordered some toast after our meal got here and it took an extra 20 minutes to get a order of toast was not very pleased with the meal the food was mediocre at best read more

This was our third visit to this location. Our order hasn't been properly filled once. I ordered bacon, two eggs over easy, toast and hash browns extremely crispy. I received scrambled eggs and soft hash browns. I told my server about the egg mistake and he brought the corrected eggs. The bacon was burned and the toast was made with the smallest bread ever and there was almost no color on it. This is par for this location. This will be our last visit. The food took about 20 minutes to arrive. My husband had what I had plus two links of sausage. The bill was $15.03 read more