Had great customer service and communication! Would definitely recommend and would go there again! read more

IHOP - 2 Breakfast faves combo with side of hash browns - Breakfast & Brunch Near Me - Alexandria, Louisiana

spoiled food!! Would not answer phone after calling several several times. Just really disappointed.

To IHop's credit, they do make the best pancakes. The hamburger that I ordered was supposed to have serrano peppers in it but only had jalapeños. That was a big disappointment since it was the whole reason I ordered it. The waitress did not check back to see if we needed anything else. We actually waved her down to get more water and flavored pancake syrup. I would have understood if they were busy, but it wasn't. read more

Food was not fresh at all. Service was very mid. I would hate for people to base their first time at IHOP at this location. The food was terrible. read more

I received what I ordered wrong since they only brought me 2 plates full of pancakes and a coffee when my order was chicken omelette and smoke house combo and 2 coffees, I am unhappy because I even paid for transportation and service was lousy read more

IHOP - Bill - Breakfast & Brunch Near Me - Alexandria, Louisiana

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The food here is always good and great service and they feed you you a lot of food Thank you

Hey IHOP, let's take a moment and learn a little about common sense and customer service, two areas you are severely lacking in. 1. Don't blow smoke up our ass with lies about why a menu item isn't available. 2. Don't roll your damn eyes when you get caught in said lie and hear a request to speak with your manager. 3. Don't present a 'manager' (very loose term here) and have him say 'I can make your gluten free pancakes, but you need to know why we don't prepare them today'. We don't need to know anything other than can you or can you not prepare something on your menu (go back and reread #1). 4. After voicing a legitimate complaint about a printed menu item continuously not being available simply for the reason you don't wish to prepare it, don't end the conversation with "I'm just going to make your pancakes ok?" And then storm off. No, not ok, especially if another item was already ordered. If something for an allergy sensitive person isn't available, that is fine, we can work with that. But to be complete asshats about it, avoid coming back to the table, and purposely slow the preparation of food just to pitch a fit like a child is completely unacceptable. Complete failure. Thank you Huddle House for being across the street and picking up IHOP's slack. Great breakfast! read more

Went on a Friday night. The restaurant was your typical ihop, a few families with loud/crying babies. There is a "hoppy hour" from 2pm-10pm with a few $6 and $3.5 melas and snacks. The staff was limited but they did their best and kept a smile on their faces as business began to pick up. The order was correct and taste like your average diner style eatery. read more

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Lobby full of people being quoted 15-30mins for a table. Restaurant has 13 bussed, clean, and open tables.

Took over an hour to even get our food after waiting two hours now I get that it's a busy plc an iln that it happens some time.. but when the food comes out cold an raw an some stuff was burned. Manager got really rude with me when trying to talk to him. Never said he was sorry or if he was going to take care of it. When I tryed to ask just speak to him his look on his face was like I had just spoke a diffrent language. When I ask he was like well I I said I'd take care ok it. An just blew us off. After going behind the wall an talk mad stuff about me an my family his name is Brad GM of the alex IHOP on Mac aurther. But our server shian , travon was the best servers in the building. They tryed their best but the manager never spoke to them or yryed to help him read more

IHOP - Breakfast & Brunch Near Me - Alexandria, Louisiana

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It was ok. Very unorganized and hardly had anything on the menu. We were really disappointed since we haven't been to one in awhile and I honestly think he overcharged us, extremely too high! I wouldn't recommend the staff was fighting next to us and just yelling at eachother it was insane.. read more

Went to ihop last night walked in only 4 tables occupied they told me wait was 15 min me and my family waited exactly 43 minutes later we were seated we sat for 15 minutes nobody came to serve us anything extremely bad service the servers looked lost manager was called a few times from other customers at door they were declining to go orders absolutely horrible we got up and left I discourage anyone come here read more

wow, let's my just say as far as food goes it was standard but the service is the reason it has one star. The waiter talked to us as if we were part of his gang rather then his customers. My mother asked for a coffee and was basically just given whip cream. Also we had sat down for 15 before we even got out drink. When we first sat down he would tell us how much he loved working at ihop and just gave us a whole story before letting us order our drinks. The redeeming quality is that our food came out fast. read more

IHOP - Breakfast & Brunch Near Me - Alexandria, Louisiana

If I could give 0 stars I would. We waited for 20 minutes and no one ever even acknowledged us! The manager kept his back turned the entire time and completely ignored us even when we tried to get his attention. It was sad! It wasn't poor service it was just NO SERVICE AT ALL! There where at least 10 people piled up at the front door and the restaurant was empty. He could have at least came to apologize for the wait and explain to us what was going on, but again, NOTHING! read more

Would also have given a negative star if it were available!! Waited 15 minutes for a table. Finally cancelled. Several others left too. Counted customers and staff. There were more staff than customers!! They need new management!! read more

Must I give this place a star? When a cockroach crawls out from BETWEEN your pancakes, you know it's time to go. We should have known on the second to last visit not to go back, because there was hair in all but one of our plates. It's a shame, because this was once a great place in town & we often enjoyed good times here. Unfortunately, service & cleanliness have continued to fall & it's only bad experience after bad experience. read more

I'm not from the area, so my boyfriend may want to ask some of his co-workers where else to go for breakfast on Sundays. To me, IHOP was the only place to go for breakfast in Alexandria. It took 20 minutes to get seated, but that was better than expected considering the number of folks waiting. The service was very good. We had nice and friendly waitress that got our orders right. I had coffee and the Split Decision - eggs, bacon, French toast and pancakes. Always good and the pancakes fluffy. My boyfriend had the French Toast and a hot chocolate. We both enjoyed our meals. read more

IHOP - Split Decision. Eggs. Bacon and subbed out the sausage for more bacon. French Toast. Pancakes. Coffee. - Breakfast & Brunch Near Me - Alexandria, Louisiana

Don't come in this restaurant . The services really bad . They let's the costumer waiting forever . Don't asked . They took me 45 mins just order toast and hash brown . I asked them how long they said they don't known and they start to talk shit I'm not racist but they are black and they are racist because I'm Asian read more

So gross. Greasy. Bad service. Takes forever. Not enough workers and never get the correct food

Friendly server, cooks were eating, swearing and had not hair restraints, my omelet had a pool of oil under it and my toast had been smooshed. #Food Alert read more

Ordered delivery. Did not get any of the three drinks ordered. The fruit cups were tiny and $5 a piece. The "crispy" hashbrowns are soggy. The Jr. Cheeseburger is tiny. Now I remember why I avoid Ihop. just gross. read more

So slow. We arrived at 11 and got our food after 12 noon. And just hot out of there at 12:35. Ridiculous. . The food ok but the service was S L O W. read more

It's not great. I got in fast so I felt optimistic but then I started noticing how long it was taking people that had arrived before me to get their food so I knew it was going to be rough. Once I got my food it was wrong and my eggs had hair in it. The manager was swift about correcting it but it was an awful experience. read more

They cannot close the doors on this place fast enough. Choose another restaurant. I failed to take leftovers with me for proof but swear someone tampered with the French toast. I still have a nasty taste in my mouth 12 hours later after I brought it to a manager's attention. I found all previous comments to be true and have enjoyed this place in the past but this was the last time I will darken their door. read more

I have been to this location on multiple occasions was greeted and seated promptly. Erin was my waitress took drink order right away; my food was brought out within 10 minutes of ordering was cooked properly. I might also add was here Saturday night after 10 pm with large group we were seated quickly orders taken food brought out in a very reasonable time frame all orders were correct nothing left off and cooked as they should have been. I have never had an issue at this IHOP!! read more

These are the HAPPIEST Waitresses that I've ever dealt with! They are prompt and so friendly! The will even sweep the floor while you are sitting at the table and make sure not to hit you with the broom! I would love to say any of these things are true... as an IHOP it's terrible. The servers are slow and no attentive, they sweep under your table after you sit down and you are hit with the broom. The hostess was asleep at the podium and never said a word as we were being sat. Our waitress never checked on us after we received our food. And the overall attitude of the servers was not what I've come to expect from IHOP. I was never offered a refill on my water. The waitress decided to clean off our table mid way through the meal. Took all the silverware and napkins just leaving us with our plates and food still on it. Needless to say, this is was a terrible experience and I will not be returning here. read more

Great as expected pancakes and BF food but also chicken fried steak, and great. Coffee.

I have been eating at IHOP location most of my life. I'm sorry to say I ate at this location.... the place needs a "face lift", a repaint cleaning and staff change. Hearing the staff fight with each other as thay leave and the next shift couldn't even keep there eyes open or speek to the customers as thay pay the bill...not a good time. The food was about the same, the hashbrowns where like eating rubberbands,the bacon & sausage where ok and the french toast was under par aswell.. I'm glad I don't live in this area... read more

This place is not the Ihop I remember, im literally just leaving this place and all you hear is a disgruntled server agruing with a cook about how he had 3 Colorado omlettes and that they have been sitting in the window abdthats how orders have even getting mixed up.. That was completely inappropriate for staff to be arguing that loud and no manager around never going again and will tell everyone I know to NOT go there read more

Two friends and I came here after a long day of hiking. Staff was friendly enough, and they were very good at getting us refills, but WOW do the cooks not take pride in their work. One of my friends got the wrong order, and the other found hair in his food. Mine was the only one that was alright. 1 out of 3 isn't particularly good when it comes to food. Table was sticky, and one of the waiters smelled very strongly of cigarettes. While our waitress was polite enough, she clearly didn't enjoy her job. Maybe she was just having a bad day, who knows. All in all, the food is hit or miss, seemingly leaning towards the "miss" part. Friendly and prompt service saved this from being a 1 star review, but the guys in the kitchen need a pep talk at the absolute least. read more

This place is awesome, the staff is very nice!!!! Lead by Ms.Jennifer, she is a absolute rockstar, she noticed we had been waiting for a long time and came over to take care of us, she wasn't even our original server. read more

Horrible place, there's a reason for so many negative reviews. Nasty, stinky, gloomy, wait staff acts like they hate to be alive, food took forever to come out, go to huddle house. Update: I do want to add that our waiter was excellent. His name was Conan. read more

If I could give a zero I honestly would, this was literally the worst experience we have ever had, we waited 15 minutes just for someone to even sit us. While we were ordering, my husband wanted to get the unlimited pancakes and she basically told us "to not do that too our cook", than it took an hour too get our food, our waitress barley checked on us. All of them were on their phones. Our eggs were very undone, they were slimy. read more

Food was inexcusably slow and orders were wrong twice in a row. We ended up canceling half our order. They did comp the mess ups but it was still inexcusable. read more

We were the only ones in the restaurant and it took 5 minutes before anyone greeted us. We ordered our food immediately and after 45 minutes it arrived, missing half of our order. The server said "Sorry it's messed up, I just woke up." We couldn't find our server so we had to stop another one to find ours. Not only was the service slow, but the servers took no accountability or care for their mistakes. read more

Under-staffed, food took a very long time, and my eggs were raw. The pancakes were good, nice, fluffy and warm!.

This the absolutely worse IHOP I've ever been in, very slow service, ripped seat covers in the booth seats, took for ever to get out order. The food was pretty good, though. read more

Our visit to this location of IHOP was about 9-10 pm on a Saturday so the dinner crowd had come and gone well before our arrival. We were immediately seated and drink orders were taken. The wait staff seemed friendly enough, but the furniture and seats all had some pretty big gashes and holes in them. The appetizer came out of the kitchen quickly and was pleasing to the group. Our main entrees were all just par for the group of foods we were eating from. Nothing stood out. Nothing was was bland or tasteless, but there was no pride in the workmanship of the quality of the food here. Just par. Enjoyable, and filling enough with friends though. Bottomless beverages were definitely supplied so the wait staff rescued this location from a far worse review. Nice job, IHOP. read more

We had a great experience. We were seated immediately, had excellent service (Miranda was our server) and the food was very good. No complaints at all! read more

First off, the parking lot is disgustingly littered. The whole place needs an overhaul. Ceiling tiles that need replacing, peeling paint, an open electrical box right by our table. Waitress was nice and attentive. Food was good though a little slow coming. Nasty looking place. read more